Mark Castelli Email & Phone Number

Indianapolis, Indiana, US

Indianapolis, IN, US

Responsible for enhancing the OneAmerica Associate IT experience as well as enabling the users to be more efficient through support and the implementation of solutions to enhance user productivity and satisfaction. This includes managing the productivity and stability of all endpoints (laptops, desktops, mobile devices, teleconferencing, etc.). This role.

Indianapolis, Indiana, US

• Designs, develops and implements comprehensive, computer-based information systems to ensure users’ needs are met and data is processed according to company specifications and requirements. Users include both internal.
• Prepares and maintains technical specifications and related documentation to secure procedures and prevent system failure. Responsible for company's disaster recovery plan.
• Researches and makes recommendations on hardware and software purchases. Negotiates with vendors on behalf of the company to ensure cost-effective purchasing decisions.
• Manages budget and controls expenses effectively.
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with Human Resources as appropriate.
• Manage all third part solutions, such as consultants and cloud server providers, in such a way that delivers the highest value to the organization.

Indianapolis, IN, US

Indianapolis, IN, US

• Mission is to coordinate client engagements and to assure delivery of the committed scope of work by consulting resources to meet client expectations.
• Serve as the main driver of the customer engagement team to provide leadership, enhanced client relationship and superior communication
• Keep the team (consultant, business development, team management) fully updated on all feedback coming from the client and ensure adherence to client expectations
• Communicate additional opportunities that are identified with an engagement to business development and actively assist team in growing the opportunity
• Serve as the point person in the development of statements of work and/or provide definition for new engagements
• Lead internal project team meetings, status meetings with the customer and document feedback review (engagement scorecard)

Indianapolis, IN, US

• Provide strategic guidance for technology and infrastructural enhancements.
• Design, implement and support IT system solutions.
• IT hardware and software network infrastructure support and maintenance.
• Office365 and Azure administration and support.
• End user services support and training.

• Provide strategic guidance for technology and infrastructural enhancements.
• Design, implement and support IT system solutions.
• IT hardware and software network infrastructure support and maintenance.
• Office365 and Azure administration and support.
• End user services support and training.

Carmel, IN, US

• Provided leadership and strategic direction for Managed Services and Hosting Group including technology plans, budgeting, support and maintenance
• Created operational policies, procedures, standards, guidelines and best practices for managed services and hosting groups.
• Directed day-to-day operations for hosted services, operations, and infrastructure.
• Directed all information technology and network system deployments and maintenance.
• Designed and deployed new hosting architecture with greater redundancy, load balancing and fault tolerance.
• Recruited, hired and trained IT Staff, engineers and network technicians.

Carmel, IN, US

• Provided Level 3 Network Engineering Support, including HSRP, Netscaler Support, RAID and firewall redundancy.
• Office365 Planning, Migration and Administration.
• Microsoft Exchange Server 5.5 - 2010 Design, Administration and Support, including internal, hybrid and cloud hosted solutions. CCR Cluster design, administration and support included.
• Microsoft Windows Server Platform Administration and Support (all releases including NT 3.51).
• Citrix Administration, Design and Support (all releases since WinFrame 1.6, including Presentation Server, MetaFrame and Xen Platforms).
• Engineering Support for Barracuda Appliances, include Spam Filter, Email Archiving, Web Filtering, Backup and Cloud Solutions.

Indianapolis, IN, US

• Provided leadership and direction during the creation of the IT consulting group.
• Implemented IT support procedures to increase service productivity including customer maintenance procedures and help desk processing.
• Responsible for Level 2 and Level 3 network engineering and system support for both client and internal systems.
• Recruited, hired and trained IT Staff

• Responsible for Level 1 Help Desk and End User Support.
• Identify, isolate and repair personal computer and server equipment

Indianapolis, IN, US

• Responsible for Level 1 Help Desk and End User Support.
• Identify, isolate and repair personal computer and server equipment
• Microsoft Access database developer.