Mark Cervantes Email & Phone Number

Los Angeles, Ca, Us

Marina Del Rey, California

• Provisioned and maintained local and SaaS-based user accounts.• In-Person and Remote support for Windows and macOS environments.• Lead Tech On-Boarding Trainer for domestic and international team members.• Presented 1 to 1 and company-wide training: Google Meet, GSuite, and Box Drive. - Asset managed new IT inventory and administered Meraki MDM.

Beverly Hills, California

- Time specific customer interactions to repair Mobile Devices and Mac Computers - Specializing in hardware/software solutions- Empathized and repair relationships between customers and their technology- Self-starter on presenting new company wide training initiatives and mentoring across departments - Inspired and motivated my peers to innovate and cross collaborate between departments, which resulted in improved store metrics- Innovated protocols with Corporate departments to better maximize customer service store-wide and market-wide.- Cross department champion of building business relationships of small and medium size local companies

Glendale, Ca

- Customer Sales, metric driven- Mentored and presented training material- Workshop Presenter for variety of Apple related software and hardware products- New Hire Training Mentor- Business Extended Sales resource; built relationships with new and existing business for Apple- Manage CRM software, added new relationships, facilitated business follow-ups via email and phone- On-Site consultations and collaborating with team members to find the best software and hardware solutions- Filing California Post Production Forms for businesses

- Print materials from concept to finished product -Tear sheets, trade show layouts, mailing flyers, trade show product signs and digitally cleaned existing collections for custom orders- Digitally scanning original prints for art creation- Web Site Design Consultant- Promoted to Print Master - Multitasked between Graphic Design and Print Master needs - Maintenance of all large scale printer hardware - Onyx Server maintenance - Received all print orders, quality assurance- Strong cross collaborative connections with all departments

Marquette, Mi

Sunday morning host of a 3 hour block; presenting new handpicked music from a wide range of genres. In addition simultaneously controlling the soundboard, queuing music, and updating Last Played internet logs, and engage in real time social media interactions.