Mark C. Fazio Email & Phone Number

Norcross, Ga

Hera Lighting has been revolutionizing lighting technology for over 85 years. From our humble roots in Löhne, Germany to a worldwide leader in LED technology. Hera is one of the leading suppliers in the world of display lighting systems. Our products are used by the majority of the top 100 retailers in North America. The innovative spirit of our heritage remains the driving force of our success, today.

Emory Continuing Education Center

Emory Accelerated Training in Healthcare Information Technology (Emory) AT-HIT• Supporting development and delivery of a Health Information Technology certification program in response to the Electronic Health Record (EHR) requirements. The program encompasses applications in the clinical, administrative and financial sectors. It addresses topics such as ARRA and HITECH, Meaningful Use, HIPAA, Lab, e-Prescription, Radiology, ADT, CPOE, ICD, HIE, as well as system acquisition and… Show more Emory Accelerated Training in Healthcare Information Technology (Emory) AT-HIT• Supporting development and delivery of a Health Information Technology certification program in response to the Electronic Health Record (EHR) requirements. The program encompasses applications in the clinical, administrative and financial sectors. It addresses topics such as ARRA and HITECH, Meaningful Use, HIPAA, Lab, e-Prescription, Radiology, ADT, CPOE, ICD, HIE, as well as system acquisition and implementation.• Provided in-class and lab hours assistance to students with regard to learning key applications and processes of CPSI provided EMR software system, renamed Thrive in 2015.• Authored, developed and presented the CPOE - Pharmacy Orders component of course materials.• Supported next-generation course material development pre-course session on "Overview of Healthcare Information Technology Fundamentals". Organized and presented content on Computer Hardware and Computer Networking components. Authored introductory user guide for Emory AT-HIT students using the Blackboard learning management environment. Show less

Greater Atlanta Area

• Developed and executed a self-training program in understanding and leveraging the current strategies, tactics, techniques, and tools required for the proactive job seeker. Special focus on enhancing sales and marketing skills for improved personal and supplier-customer networking.• Successful completion of the 2012 May Crossroads 'Crash' Course for Career Transitions, an accelerated job search training program offered by North Atlanta Crossroads at Johnson Ferry Baptist… Show more • Developed and executed a self-training program in understanding and leveraging the current strategies, tactics, techniques, and tools required for the proactive job seeker. Special focus on enhancing sales and marketing skills for improved personal and supplier-customer networking.• Successful completion of the 2012 May Crossroads 'Crash' Course for Career Transitions, an accelerated job search training program offered by North Atlanta Crossroads at Johnson Ferry Baptist Church.• Certification in AT-HIT: Accelerated Training in Healthcare Information Technology offered through Southern Polytechnic State University. Graduated in November 2013 with highest class GPA. Applied understanding of the curriculum included:** Team Project 1 - Developed comprehensive training module for resident CPSI ClientWare EHR software. Module included a proprietary method of visual infographic to represent sequenced user I/O actions. Successfully provided in-class instruction for using the EHR to document a full patient encounter scenario.** Team Project 2 - Mapped the workflow of the actual registration process of a Greater Atlanta hospital. Performed a workflow analysis and determined two possible process improvement projects which could reduce patient wait times up to 75%.Seeking support services position for providers or clients of: * Medical Diagnostic Equipment * Medical Imaging Equipment * Healthcare Information System (EMR, EHR)My unique technical and soft skillsets combine more than 20 years experience with software applications and hardware systems, 8 years experience applying quality principles in error/defect mitigation and process improvement, and more than 20 years experience in technical training in college-level academia and in industry. Show less

Alpharetta, Ga

• Implemented groundwork for APQP implementation within major commercial contract.• Supported quality control and continual improvement initiatives for manufactured multi-function control display units for military and commercial aircraft.

Alpharetta, Ga

• Awarded opportunity by subsidiary President to develop a Quality Department as a stand-alone entity. Transitioned key quality processes from Material Control to a self-sustaining Quality Department within 6 months. Developed comprehensive processes and procedures resulting in the reduction of RMA volume by over 50%, reduction of in-process inspection time by one-third, and increased defect-free cable assembly production from 85% to 95%.• Supervised daily inspection workload of Quality… Show more • Awarded opportunity by subsidiary President to develop a Quality Department as a stand-alone entity. Transitioned key quality processes from Material Control to a self-sustaining Quality Department within 6 months. Developed comprehensive processes and procedures resulting in the reduction of RMA volume by over 50%, reduction of in-process inspection time by one-third, and increased defect-free cable assembly production from 85% to 95%.• Supervised daily inspection workload of Quality Inspector with regard to finished cable assemblies prior to release to inventory. Managed inspection workload, reducing turn-around time in quality from ~3 days to ~1.2 days.• Dynamically prioritized product inspection throughput for key customers during peak workloads to meet critical dock dates. Achieved success rate greater than 95% for inspection target deadlines.• Performed as Lead Auditor during company bid in 2011 for first ISO 9001:2008 and ISO 13485:2003 certifications. Certification for both standards achieved and awarded in July 2011. Show less

Alpharetta, Ga

• Provided consultative and transactional sales support to customer base in Central US, Canada, and Latin America.• Multitasked daily between in-bound call volume, order processing, and quote generation. Provided product training to new customer base and Fischer Regional Sales Managers.

Greater Atlanta Area

• Developed and executed a self-training program in understanding and leveraging the current strategies, tactics, techniques, and tools required for the proactive job seeker. Special focus on enhancing sales and marketing skills for improved personal and supplier-customer networking.• Successful completion of the 2002 Crossroads Explorer Workshop for Career Transitions, a job search training program offered through St. Benedict Catholic Church.• Directed personal recruitment… Show more • Developed and executed a self-training program in understanding and leveraging the current strategies, tactics, techniques, and tools required for the proactive job seeker. Special focus on enhancing sales and marketing skills for improved personal and supplier-customer networking.• Successful completion of the 2002 Crossroads Explorer Workshop for Career Transitions, a job search training program offered through St. Benedict Catholic Church.• Directed personal recruitment campaign strategy through job fairs and job posting solicitations. Show less

Cumming, Ga

Provided engaging instructor-led training to classrooms of up to 20 students ranging from 5th through 8th grades. Administered class assignments in Science, Social Studies, Language Arts, Grammar, Music, and Drama.

Supply Management Order Operations, Alpharetta, Ga

• Certified product orders of fiber optic telecommunications equipment [OC-48, OC-192, Optera Connect, DX and Long Haul] for project suitability, technical accuracy, and input format compatibility to proprietary BaaN order management software system. Received Gold PRIDE Award by manager for efforts during 4th Quarter 2000 to meet financial revenue targets.• Prime Validation Engineer for major Northeast US account until internal reorganization transitioned responsibilities to Application… Show more • Certified product orders of fiber optic telecommunications equipment [OC-48, OC-192, Optera Connect, DX and Long Haul] for project suitability, technical accuracy, and input format compatibility to proprietary BaaN order management software system. Received Gold PRIDE Award by manager for efforts during 4th Quarter 2000 to meet financial revenue targets.• Prime Validation Engineer for major Northeast US account until internal reorganization transitioned responsibilities to Application Engineering. Received Silver PRIDE Award for effective validation training of Application Engineers.• Developed and facilitated validation training classes for Application Engineering, Customer Account, and Order Management teams as part of final phase-out transition of the Validation Engineering group. Authored next-generation documentation for validation of EF&I (Equip, Furnish & Install) order process. Show less

Network Performance And Surveillance Center (Npsc), Alpharetta, Ga

• Supported NPSC Team Leader in acquiring all necessary customer route data and documentation required to insure proper surveillance of the customer network.• Tracked overlapping project schedules to forecast NPSC workload and meet project completion target dates.• Performed as point person to primary customer GTE for accepted regional networks. Created custom packaging specification for compiled technical data and support documentation.• Enhanced interface and… Show more • Supported NPSC Team Leader in acquiring all necessary customer route data and documentation required to insure proper surveillance of the customer network.• Tracked overlapping project schedules to forecast NPSC workload and meet project completion target dates.• Performed as point person to primary customer GTE for accepted regional networks. Created custom packaging specification for compiled technical data and support documentation.• Enhanced interface and functionality of EMR (Executive Morning Report) tool. Successfully resolved Y2K compliance issues. Show less

Network Performance And Surveillance Center (Npsc), Alpharetta, Ga

• Managed service-level agreements (SLA) for NPSC customers across North America. Extended Support Plans (ESP) were offered in the US while Service & Support Plans (S&SP) were offered in Canada.• Proactively analyzed customer Service Request volume to identify trends in utilization of service contracts. Leveraged results to identify new business opportunities within existing customer base.• Supported day-to-day operations in Surveillance Center: backup call support for all ESP… Show more • Managed service-level agreements (SLA) for NPSC customers across North America. Extended Support Plans (ESP) were offered in the US while Service & Support Plans (S&SP) were offered in Canada.• Proactively analyzed customer Service Request volume to identify trends in utilization of service contracts. Leveraged results to identify new business opportunities within existing customer base.• Supported day-to-day operations in Surveillance Center: backup call support for all ESP customers, peak shift technical support at critical staffing periods, and creator and custodian of product reference library.• Supported interdepartmental teams by continuing as webmaster for BbNTS and TAP intranet websites, and web developer for the EMR (Executive Morning Report), an internal data collection and reporting tool. Show less

Broadband Networks Technical Services (Bbnts), Alpharetta, Ga

• Managed product issues as single point of contact for select IOC (Independent Operating Carrier), IEC (InterExchange Carrier), and Utility customers.• Escalated Major and Minor Service Requests as requited to minimize open ticket volume.• Drove Primary and Root Cause investigations of network traffic outages (E2 and E4 Service Requests). Escalated issues as required to meet specific customer deadlines.Authored investigation reports and reviewed with customer for approval… Show more • Managed product issues as single point of contact for select IOC (Independent Operating Carrier), IEC (InterExchange Carrier), and Utility customers.• Escalated Major and Minor Service Requests as requited to minimize open ticket volume.• Drove Primary and Root Cause investigations of network traffic outages (E2 and E4 Service Requests). Escalated issues as required to meet specific customer deadlines.Authored investigation reports and reviewed with customer for approval and closure.• Analyzed Service Request volume across assigned customer base to identify trends in product issues and customer product knowledge. Leveraged results to drive product robustness and identify business opportunities for customers in portfolio. Received Broadband Networks Customer Service Award for dedicated service in 1998.• Increased the effectiveness of BbNTS department as ad hoc webmaster and web application developer. Maintained intranet BbNTS homepage and TAP website. Enhanced the EMR (Executive Morning Report), a data collection and reporting tool. Created web-based productivity tools for TAP group, Installation Technical Assistance Center (ITAC), and Technical Services Institute (TSI). Show less

Broadband Networks Technical Services (Bbnts), Alpharetta, Ga

• Provided Tier 1 technical support for S/DMS OC-3/OC-12 and OC-3 Express SONET transmission products for customer call center covering North America and Caribbean.• Managed and resolved Major (MJ) and Minor (MN) customer product issues. Drove issues to resolution by documentation research, lab testing and simulations, and escalation to Product Support and Design teams. Required high proficiency with CSDS, a proprietary UNIX-based call management software application.• Achieved… Show more • Provided Tier 1 technical support for S/DMS OC-3/OC-12 and OC-3 Express SONET transmission products for customer call center covering North America and Caribbean.• Managed and resolved Major (MJ) and Minor (MN) customer product issues. Drove issues to resolution by documentation research, lab testing and simulations, and escalation to Product Support and Design teams. Required high proficiency with CSDS, a proprietary UNIX-based call management software application.• Achieved Primary Engineer designation for PLS (Programming Language for SOS), used for researching Traps (hardware errors) and SWERRs (software errors).• Achieved Primary Engineer designation for product knowledge of VTBM (Virtual Tributary Bandwidth Management) product feature introduced with the OC-3/OC-12 Release 11.11/11.2 software load.• Administrator for HPVue Workstation Manager 2.0 GUI department wide. Show less

Direct Customer Access And Kiosk Solutions (Dcaks), Atlanta, Ga

• Evaluated third-party MPEG video decoder boards for custom multimedia kiosk applications. Established and refined evaluation test procedures.• Provided telephone technical support and on-site kiosk servicing for customer install base.• Designed layout and supervised setup of in-house hardware lab test facility.

Atlanta, Ga

• Taught introductory course on electrical engineering to non-majors.• Material covered started from voltage, current, and resistance concepts, finishing with MOSFET and JFET transistors.• Hourly lecture three times per week. Class size typically at 110 students per quarter.• Composed, administered, and graded all quizzes, tests, and comprehensive final exam.

Atlanta, Ga

• Lead teaching assistant (TA) for EE3411 Digital Logic Laboratory.• Managed duties of six other TAs assigned to the lab.• Revised lab manual with Mr. Furman while developing and testing new logic design projects for students.• Planned and implemented lab layout to maximize space utilization.• System administrator for cluster of 12 Macintosh IIci personal computers interlinked via Ethernet connections.

Atlanta, Ga

• Trained on in-house SPECT and PET tomographic systems with a review of digital reconstruction algorithms.• Researched and presented paper, “Digital Wiener Filtering for Nuclear Medicine Imaging Applications”, as part of requirements for Ph.D. Qualifying Examination at Georgia Tech.

Norcross, Ga

• Characterized leading edge technology Mitsubishi laser diodes for use in fiber optic cable distribution system.• Developed and manufactured prototype laser diode test boards.• Trained in using Sumitomo fusion splice instrument.

Atlanta, Ga

• Developed FORTRAN software for a series of holographic grating diffraction analysis programs.• Authored documentation for using software on the DEC MicroNova computer used for driving optical measurement equipment.

St. Petersburg, Fl

• Company was Florida Power Corporation during tenure.• Created work orders for removal of rental lighting equipment (fixtures and poles) for terminated leases.• Required on-site inspection of site throughout St. Petersburg. Sites were assessed for equipment needed by ground crews to complete equipment removal.• Checked all poles from rental equipment to supplying transformer for wood rot and damage. Issue pole replacement order is required.• Supplying transformer checked to… Show more • Company was Florida Power Corporation during tenure.• Created work orders for removal of rental lighting equipment (fixtures and poles) for terminated leases.• Required on-site inspection of site throughout St. Petersburg. Sites were assessed for equipment needed by ground crews to complete equipment removal.• Checked all poles from rental equipment to supplying transformer for wood rot and damage. Issue pole replacement order is required.• Supplying transformer checked to existing maps in office. Transformer load was reviewed to determine if transformer needed to be replaced with higher or lower capacity transformer. Show less

Tampa, Fl

• Tested cord, plug, and blade assemblies to insure minimum standards for public safety.• Prepared test sample sets for blade retention via mechanical stress within thermal test chambers.• Measured and tracked movement of plug blades within molded plug heads.• Analyzed tested plugs against UL acceptance criteria. Reported results to supervising engineer for final report to end customers.

St. Petersburg, Fl

• Team member of project installing four light towers for high school football stadium.• Dug ditches and installed underground PVC conduit framework for wiring system.• Assembled kit light towers using tubular steel framework design.

Master Of Science In Electrical Engineering (Msee), Optical Engineering, Minor In Mathematics, Certificate In Acoustical Engineering

Activities and Societies: Georgia Tech IEEE Student Branch, Student Advisor

Accelerated Training In Health Information Technology Certificate, Health Information Technology

Doctorate Program, Biomedical Engineering

Activities and Societies: Georgia Tech IEEE Student Branch, Student Advisor

Bachelor Of Science In Electrical Engineering (Bsee), Electrical Engineering

Activities and Societies: Golden Key National Honor Society USF Council of Honor Societies Omicron Delta Kappa (Leadership Honor Society).

High School