Mark Chaikelson Email & Phone Number

Toronto, On, Ca

As an independent consultant, I help my clients achieve product-led growth.Key focus areas include:- Aligning cross-functional teams around vision, mission and core strategic frameworks.- Nurturing agile, lean, and product-oriented cultures where outcomes matter more than output.- Product roadmap development and prioritization (using lean and agile methodologies).- Developing new product verticals and business initiatives (0 to 1 efforts).- Designing exceptional customer experiences.- Identifying and executing partnership opportunities.- Product operations and customer success.Clients range from small startups to Fortune 500 across a range of industries including technology, media, financial services, CPG, pharma and healthcare.

Toronto, Ca

Receptiviti leverages its proprietary Language-Psychology Science, based upon the science of Dr. James Pennebaker, to provide an intricate, dynamic understanding of your workforce. The Receptiviti platform enables our customers to make smarter, data-driven decisions based on the complex and fluid social environments we all work in.As VP Product and COO, I have:- Developed the strategic roadmap and led a cross-functional product team to deliver the 1.0 release of Receptiviti's People Analytics platform.- Partnered with the CEO to sell through to major accounts, increasing revenue 10X year over year.- Created a product management culture that incorporates best practices in human-centered design, experimentation, data and testing, and agile development.- Built a Customer Success function to onboard customers, acted as main client liaison, and internally represented the customer perspective.- Managed the successful implementation and delivery of the Receptiviti platform for clients, including a large Canadian bank.- Introduced an organizational “operating system”, including HR, finance, CRM, and project management.- Worked with team leads to develop and implement operating priorities and to achieve objectives.- Negotiated customer, vendor, and partnership contracts.

Toronto, Ca

Oakville, Ontario, Ca

Silver Sherpa is a life transitions company offering one-stop professional planning and coordination services to seniors and their families. For many, elder years result in stress due to unexpected transitions, health issues, disorganized finances, and personal loss. Added to this is the struggle of a daughter or son who now has to juggle both the needs of their own children and their ageing parents. Silver Sherpa works with clients and their family to assess current needs, determine their priorities, now and for the future, and put a plan in place to meet those priorities.As COO, I have:- Led the company's expansion across the Greater Toronto Area and Ontario.- Overseen significant year-over-year revenue and profitability growth.- Repositioned the company's suite of products and services to better meet client needs.- Developed and expanded key partner relationships. - Designed organizational KPIs and the operational infrastructure to manage them effectively.

Envirolytic provides powerful insights about how the physical environment affects daily outcomes. Using advanced data science techniques, the company creates actionable, predictive models from environmental data to deliver benefits to businesses, consumers, and health organizations. In my role as COO, I oversaw the company's research efforts, product development and overall operations.- Assembled and managed team composed of founders, contractors, and development partners. - Launched three software products - a multi-dimensional data engine, predictive analytics platform, and consumer-focused mobile application.- Guided research project determining the effect of environmental factors on health conditions, incorporating world experts in data science, epidemiology, medicine, and atmospheric physics.

Toronto, Ontario, Ca

At Klick, I was responsible for generating revenue by selling custom application development and digital services to enterprise customers. - Consistently met and exceeded sales quota, generating over $4 million in sales.- Created and managed long-term relationships with Fortune 500 clients. Industries included consumer electronics, health and pharmaceuticals, media publishing, logistics and automotive. - Managed and mentored multi-disciplinary teams to ensure overall profitability of projects and accounts.

Toronto, Ontario, Ca

Digital Cement is an award-winning direct marketing agency, acquired by Pitney Bowes in 2007. It now operates as the Outsourced Marketing Solutions division of Pitney Bowes Software.At Digital Cement, I provided account leadership, strategy development, business development, and implementation support to some of Digital Cement’s key clients, including Frito-Lay North America (working directly with the C-level team); Kraft, FedEx, Dell Canada.

Toronto, On, Ca

Toronto, On, Ca

Montreal , Québec, Ca

Masters, Business Administration

Honours Bsc, Software Engineering