Mark Christianson Email & Phone Number

The Villages, Fl, Us

The Villages, Fl, Us

Boston, Ma, Us

As the Sr. Manager of Digital Workplace & AI Strategy, my role centers on elevating employee productivity and collaboration by leveraging cutting-edge technology. I spearhead initiatives that aim to transform the way ezCater operates, making it a more connected, agile, and innovative workplace.Key Responsibilities:Productivity:🛠 Craft and execute a digital workplace strategy that drives connection, collaboration, and productivity across the organization.🤝 Forge strong partnerships with key stakeholders to tailor solutions that meet specific business needs.📊 Develop KPIs to monitor the effectiveness of various tools in enhancing productivity, communication, and collaboration.💡 Advise stakeholders on selecting applications that best serve their needs while minimizing tool overlap.AI Strategy:🤖 Identify and evaluate new tech and AI tools like LLMs and process automation to integrate within ezCater's digital ecosystem.🎯 Align AI strategies with the company’s broader goals and drive adoption through educational initiatives.🤝 Collaborate with cross-functional teams to seamlessly integrate AI into our offerings.Leadership/General:🌱 Build and mentor a high-performing team committed to using technology to enhance customer outcomes.📚 Stay ahead of the curve by continuously updating myself on emerging trends in AI and collaboration technologies.📄 Regularly update the executive team on the progress of digital workplace initiatives.🌐 Network with industry experts and vendors to stay current on digital workplace trends.

Monte Vista, California, Us

Advised on Digital Workplace experiences. This includes digital transformation, productivity, automation and leadership behavior as a driver of work/life balance and workplace satisfaction.

Mclean, Virginia, Us

As a Digital Experience Delivery Senior Lead on the global Digital Workplace team, my role was enabling digital engagement, collaboration, automation and reimagining flexible hybrid work potential for approximately 130,000 worldwide Associates and partners.▪ Developed and piloted a global employee engagement program with over 350 volunteers, using the Microsoft Power Platform and third-party services to empower learning and create personal automation solutions.▪ Reimagined digital meeting behavior experience to address burnout and disengagement during COVID transitions, resulting in better engagement and quality for 30,000 business office workers.▪ Demonstrated low-code platform capabilities, leading to formalization and a global hackathon with 400 new concepts aimed at improving team workflows resulting in increased collaboration and ideation within the organization.▪ Spearheaded the adoption of immersive technology (AR/VR) for sales training, field marketing, and factory training safety operations globally, resulting in a 30% reduction in factory safety training time and a self-paced training system.▪ Influenced leadership on digital communication technology use and behavior to increase meeting engagement, quality, and impact, resulting in better outcomes and engagement during virtual meetings.▪ Served as an ambassador for digital organizational change at industry-related public and virtual speaking events, showcasing the organization's success in adopting digital transformation practices.▪ Coordinated business and IT partnerships to increase effective communication with external vendors, internal business partnership, and commercial teams, eliminating duplication-related waste in Mars Wrigley’s $10 billion/year operating area.▪ Recognized as Mars North America ‘Make The Difference’ regional finalist for knowledge management, global search implementation, and adoption, making over 15 million pieces of digitized content accessible.

Created content and consulted with EA Games on the Medal of Honor game series. Created Off Duty Gamers community bridging enjoyment of video games, internet technology and military veteran support. Primary skills included article writing and editing, graphics, CMS (WordPress, MySQL), social media marketing, military consulting and team management.

Provide solution consulting and execution for technologies using the internet, including general consulting, intranet, internet, and extranet websites Social Media marketing, hosting physical and virtual resources, graphics, big data, website analytics and reporting.

Downers Grove, Il, Us

Member of IT Managed Services group (ITMS). Acted as technical resource offering expertise to internal users and external clients on a range of IT related services. Consulted on website and web hosting, Project Management, IT Systems management and maintenance, IT needs assessments, sales support, documentation, process management and helpdesk services.

As an independent director of the organization, I serve as military relations adviser. As the lead of a respected all-military staffed video game consulting and media company as well as prior service paratrooper of the US Army 82nd Airborne Division, I advise the board regarding charitable works performed by Operation Supply Drop with regard to both the video game industry and military personnel. Additional volunteer duties include advising and assisting with internet technology with regard to marketing and website management.

Paris, Fr

Supported technical and business intelligence initiatives offering subject matter expertise, consulting, and analytics to the foodservice industry to provide internet-based solution concepts. Provided general day to day office management operations.• Spearheaded Social Marketing plan to assist foodservice manufacturing clients, engaging customer base through Facebook advertising.• Implemented and managed full-service project management solution for company and clients, mobilizing flexible projects, programs and change management solutions.• Researched and developed analytics, big data and social awareness concepts, leveraging tools to extract actionable insights.• Provided daily interaction of all facets of technology, staff, business development, mentoring and growth.• Managed internal network systems for development and productivity.

Paris, Fr

Oversaw pricing and purchasing server and desktop systems. Acted as local IT troubleshooting and support. Managed all local servers, network connectivity, and hosted solutions for web servers and Exchange. Setup and maintain VPN for local and international access. Created intranet project management solution with ActiveCollab, interfacing employees and clients. Setup and management of WiFi with isolated guest network• Implemented Hyper-V virtualization in local servers to accommodate Active Directory, DNS, Visual SourceSafe, intranet, SQL Server, developing data repository.• Maintained RAID systems with hot swap drives and USB external drives for large move and emergency backup / recovery.• Oversaw VoIP systems and implemented remote access to hardware for the phone support team, reducing costs.

Paris, Fr

Supported technical and business intelligence initiatives offering subject matter expertise, consulting and analytics to the foodservice industry in order to provide internet based solution concepts.• Spearheaded Social Marketing plan to assist foodservice manufacturing clients to engage its customer base through facebook advertising• Implemented and managed a full service project management solution for the company and its clients• Research and Development of analytics, big data and social awareness concepts• Daily interaction of all facets of technology, staff, business development, mentoring and growth• Managed internal network systems for development and productivity• General day to day office management operations

Paris, Fr

Maintained and managed various projects primarily for McCain Foods, USA in support of the customer sales support and broker systems.• Utilized Waterfall and AGILE/SCRUM methodologies• Developed project scope documentation, managed estimates, timelines and quality assurance• Managed local and off-shore personnel for development and design• Interacted with business stakeholders and company leads on project progression and issue resolution

During the hard times after the dot com crash I continued developing websites for local customers on my own and in partnership with another veteran we created a business to provide website development and network services.

Chicago, Il, Us

As an independent consultant; working remotely; I worked with a small team on the creation of an intranet based event management system for a large corporate human resources department. Project successfully provided event creation, publishing and coordination of nationwide HR services.

Us

Web development consulting with Microsoft Gold Partner• ASP/ASP.NET (VB.NET)• Intranet Applications for International Truck & Engine Company• Linking Web front end with DB2 data• Created a consultant peer training program

Jacksonville, Fl, Us

Redeveloped and managed the company’s national corporate Intranet and relationships with various department heads and corporate headquarters personnel• HTML/CSS/ASP/MS Frontpage• Developed Best Practices System• Maintained Communication Standards

Arlington, Virginia, Us

Basic Training - Ft. Leonardwood, MOBasic Airborne Course - Ft. Benning, GAQuartermaster School (Parachute Rigging) - Ft. Lee Virginia82nd Airborne Division - Ft. Bragg, NCHonorable discharge after serving with the 82nd Airborne Division as both a Parachute Rigger and Subsistence Supply Specialist. While serving, completed additional training for the Combat Lifesaver Course (Medical Support and Triage), Military Drivers Training (Light/Heavy truck and Forklift) and Power Generation.Served in support of Operation Just Cause (Panama 1989) and directly deployed for the duration in support of Operation Desert Shield & Desert Storm (Saudi Arabia 1990-91)