Mark Cibulka, Mba Email & Phone Number

West Mifflin, Pa, Us

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Cross-collaborated with various areas to ensure the setup of event areas were correct for clients.Managed fan transportation arrival for VIPs, season ticket holders and online fan-purchased parking. Ensures entry is quick, efficient and without error.Effectively communicated with fans, managers and supervisors about any issues or changes to scheduled time or tasks.

Pittsburgh, Pennsylvania, United States

Produced content for internal communications for the technology group, directed large scale events for the broader technology community and revamped presentations for senior leaders for internal town halls and corporate meetings.Designed presentations to give a modern, interactive experience that increased participation by 15%.Produced weekly newsletter that was sent to 3600+ employees, senior leaders and directors that had an 80% read rate, fostering enhanced employee engagement with events/activities.Authored internal communications for Retail Technology with messaging about staffing changes, process changes, events leading to a 10% increase in participation.Collaborated with 5+ lines of business on consistent messaging for articles on current large-scale projects and employee recognition pieces seeing a 14% increase in viewings.Led the creative team which designed, executed and selected demos for PNC Developer Day – a livestream event across PNC’s Development teams that showcased new technology being introduced within PNC, reaching 8000 employees and focused on cross-collaboration between different technology teams.Organized and coordinated logistics with 15+ vendors on setup and execution of Developer Expo - an onsite event between PNC and its vendors focused on innovative technologies available internally and externally from PNC and contracted vendors doubling capacity for the event.

Pittsburgh, Pennsylvania

Leader and facilitator on multiple AGILE Scrum teams designing new payment applications used by over 3000 clients to improve speed, efficiency and limit risk of wire transfers and real-time payments.Gathered business requirements and composed user stories in JIRA and sustained a confluence site for 100 internal employees.Validated new features and functions through rigorous testing against business requirements; collaborated with stakeholders in bi-weekly meetings to ensure alignment, resulting in a 20% increase in story satisfaction rates and a 15% decrease in functionality errors.Streamlined and successfully converted 2400+ customers to a new client payment staging platform, ensuring no payment or data loss during the conversion.Performed user acceptance testing on large payments systems to confirm that all features and functions were installed correctly, increasing success rate by 10%.Led trainings for 5 operation teams to gain understanding of new features, controls and complex functions in an easy to read format. This lead to a 40% decrease in internal client question delaying support.Coached 10+ Junior Business Analysts, creating standards for documentation and story writing in an AGILE environment.

Pittsburgh, Pennsylvania

Remediated complex data issues and executed User Interface (UI) validation of new 3 payments platform.Collected and assessed multiple forms of data to determine what information was needed to create 100% complete client profiles for the business to use in payment transactions.Organized meetings between 5 technical and 10 business stakeholders to understand requirements and promoted transparency in the requirement gathering stage of a project.Learned and adapted to 4 new systems and processes related to payment cycles.

Solved issues pertaining to 10+ Treasury Management products; created internal and external training materials, analyzed data, served as product trainer, demo specialist, product tester and process improver.Composed and refined hundreds of test scripts for new products/systems that simulated user interaction and ensured ideal client experiences with products.Created and organized requirements for 2 new products that conform to the company standard of what the product should do, resulting in time savings and cost savings to the company/client.Wrote and produced training material for the internal and external client base using Microsoft Power Point, Keynote, Adobe Captivate and video guides. Training materials were used by over 1600 clients and a 200+ person sales force.Established, modernized and maintained risk reporting for internal audit and 2 anti-money laundering risk groups.Administered product website by coordinating changes and collaborating with 10 service partners across the company.Presented and demonstrated products and systems to internal sales, clients and internal management groups.Managed defects and coordinated with proper groups for resolution.

Met and exceeded in-store sales goals by building trust and confidence with customers to increase sales.Maintained the point-of-sale system to ensure smooth customer transactions and supply quick resolutions to unsatisfied customers based on reasonable judgment.Built customer relationships and made them aware of the brand and the benefits of premium eyewear.

Master Of Business Administration - Mba, Sports, Arts And Entertainment Management

Business MBA with a focus on Sports, Art and Entertainment management.

Bachelor Of Arts - Ba, Journalism, Advertising And Pr

Activities and Societies: The Globe (School Newspaper), WPPJ radio