Mark Koch Email & Phone Number

N. Tonawanda, New York, United States

Deja Vu all over again. See below 1971 - 1991

Williamsville, New York, United States

Providing outstanding service to all members, guests, and program participants at the YMCA. Responds to member and guest needs, promotes membership and program sales.* Provides outstanding service to members, guests, and program participants contributing to member retention.* Relationship building with members; helps members connect with one another and the Y.* Conducts interviews and tours responsive to the needs of prospective members.* Sells memberships and registers program participants.* Handles and resolves membership concerns.* Carries out risk management and emergency procedures in accordance with Association guidelines.* Team member for special promotions and annual campaigns.

Asheville, North Carolina, United States

Oversight for office functions and the day-to-day activities required to support a Census Field Operation team of 100+. Supervision of clerks, administration of office operations, development of work schedules, assignment preparation and tracking, conduct quality checks, data entry, and shipment activities.Prepare, review, and analyze staffing and payroll reports and assure the administrative operations are conducted within prescribed time schedules.Ensured minimal waste of excess supplies and equipment.Oversee planning, execution, and development of new hires into the 2020 Census.Observe & analyze office efficacy while reporting results and new trendsAssigned work to subordinates based on priorities, the difficulty and requirements of assignments, and the capabilities of employeesMonitor and address performance standards and evaluate work performance of staff.Monitors progress of recruiting, testing, and hiring of staff to ensure enough staff is available for the various field and office operations.Conducts individual and group training sessions for personnel using manuals and other Census Bureau-provided materials.Train and supervise groups of census employees in administrative functions.Apply EEO principles in hiring practices, training, and employee development. Periodical review the status of the EEO program in assigned areas and take steps to improve the program. Ensures the security and confidentiality of all U.S. Title 13 materials.

Asheville, North Carolina Area

Direct responsibility for Home Delivery and Single Copy Distribution, Blue chip, Education, and non-daily circulation from US Community Publishing (USCP) and USA Today (USAT) along with a number of third party distribution partner contracts. Responsible for developing and implementing strategies to support home delivery and single copy revenue, volume growth and retention, while managing to budgeted expenses for all major aspects of distribution and service performance for the USCP and USAT Gannett properties. Manage performance metrics for finance and distribution for the assigned footprint. Review budgets and capital submissions. Work with Sales and Regional Print Services, develop distribution plans to maximize logistics asset utilization. Perform facilities management for distribution centers. Promote customer satisfaction, ensure SOP's for customer service, personnel safety, complaint resolution, and reporting. Assure compliance with all local, state, federal, and Gannett regulations and policies are established and are implemented consistently in the delivery area.Responsible for executing and ensuring accuracy of all zoned product distribution. Coordinate activities with Distribution Operations, Regional Print Services, and Contract Procurement and will be involved in the hiring of the Distribution Managers. Partner with the Distribution Managers in determining whether to extend or terminate contractual relationships with distribution contractors. Review all independent contractor agreements and rate proposals. Strong leadership, communication and motivational skills required. Provide consistent guidance to the region. Evaluate value-added opportunities within each region. Determine when additional equipment needs to be modified or purchased to meet the needs of new and existing customers. Identify regional best practices and assist in the implementation across the other regions.

Norwalk, Ct

Senior director for the distribution and sales of three print publications and an online publication: The Hour, The Stamford Times, The Wilton Villager, and The Hour.com. Responsibilities included: administration, logistics, marketing, sales, customer service, personnel, finance, accounting, budget, collections, and the mailroom.

Created a new sales division to grow our software publishing business.*Redefined the business model to offer subscription based software programs.*Built partnerships with Microsoft, Borland, and other major software producers worldwide.*The new subscription model improved revenue by 900% in the first year!*Managed a worldwide distribution network with resellers in over 80 locations on 6 continents.

Petersburg, Va

Executive manager for sales; service; marketing; accounting; budget; audits; distribution; home delivery; single copy; NIE; packaging; and customer service.*Created a positive growth trend in paid subscribers, Daily and Sunday, following 10 consecutive years of decline.*Revised the distribution system changing contractors to agents and improved margins.*Re-engineered and modernized the packaging department from manual processing to automation, improving delivery time and reducing staff costs.

Executive oversight for worldwide distribution of three publications: The Stars and Stripes newspaper and worldwide distribution for Stripes Jobs and Validity magazines. Responsibilities included: administration, logistics, marketing, sales, customer service, personnel, finance, accounting, budget, and collections*Expanded Stars and Stripes market share by 533%, improving circulation to 80,000.*Coordinated the opening 356 retail outlets throughout the U.S. to improve distribution.*Established marketing and distribution agreements with 12 Veteran Service Organizations.*Created a brand new market for Stripes Jobs by pioneering agreements with the Department of Defense and to 550 universities educating veterans.*Engineered the re-launch of Validity - the Military Spouse Magazine implementing distribution efforts at DOD Family Service Centers with over 60,000 customers worldwide.

Newport News, Va

Executive Manager with responsibility for; P&L, sales, marketing, promotion, customer service, telemarketing, production, distribution, and collections, for 100,000 customers. Successfully managed 5 zone managers, 19 district supervisors, 16 field service reps, 300 independent contractors, and 7 distribution centers. Managed of a budget in excess of $15 million.*Increased Sunday circulation by more than 3,000 subscribers.*Reversed the Daily readership trend after 5 years of decline. *Realigned the delivery system converting the carrier force from contractors to agents.*Nominated for and completed Tribune Leadership Development Program.*Successfully negotiated distribution contracts for The Wall Street Journal and Investor’s Business Daily.

Hong Kong

Executive Director for 20 countries and over 40 major metropolitan areas throughout Asia. Responsibilities included, Sales, Marketing, Production, Distribution, Logistics, Promotion, Audits, Finance, Budgeting, Strategic Planning, and Project Management.*Oversaw the operations of 50 distribution centers, over 400 retail sales outlets, and 18 contract distribution companies.*Establish policies on budgets of $12 million.*First year growth of 6.1%, part of an international team that improved profitability by $3.6 million.*Successfully managed the 1998 Winter Olympics in Nagano, Japan. The project required obtaining housing for 90 visiting media personnel in a very limited market, negotiating for distribution rights at Olympic facilities, and arranging diplomatic meetings for Gannett executives, Japanese business counter-parts, and Olympic officials.

Tokyo, Japan

Direct Report to the Commander/Publisher; managed the retail sales activities, operations, distribution, customer service, finance, budget, logistics, and personnel actions for a staff of 145 including Foreign Nationals in Japan and Okinawa, Korea, Guam, Kwajalein, Diego Garcia, and the Philippines.*Directed of a fleet in excess of 100 vehicles*Property manager for 14 office/distribution facilities throughout Asia.*Twenty-three consecutive months of paid circulation growth resulting in 21% readership growth.*Modernized the circulation department, introducing a customer database and single copy tracking system.*Created a distribution system for 11 publications including: PS&S, USA Today, Asia Wall Street Journal, International Herald Tribune, and the Japan Times.

Buffalo, Ny

Supervisor for 12 district sales managers, 79 independent contractors, 760 carriers, and 29 distribution facilities.1977-1990 District Sales Manager1976-1977 Assistant to the VP Human Resources1975-1976 Apprentice Printer/Composing1971-1975 Transportation Department, Mail Room Assistant, Press Room Apprentice