Accountable for leading, growing and providing a vision and strategy for an engineering organization of over 100 technical resources responsible for designing, building, launching and operating public sector digital services, products and infrastructure at massive scale.

Accountable for the strategic and day-to-day network design and support plan that achieves targeted service levels for all IT-managed telephone and data services across the United States. • Provides network (voice and data) leadership across the organization and defines the strategic and tactical solutions necessary to support ongoing business operations.• Responsible for the development and coordination of a maintenance strategy and hardware, software, network and application availability, service level and performance objectives. • Responsible for change management, and new release validation/testing.• Responsible for the coordination and review of all new network designs and architectures to ensure that they conform to existing organizational standards and that the operational support plans and budgets are sound and achieved.• Establish, manage and monitor all network assets, establish sound asset management controls to ensure that assets are appropriately linked to projects, maintain control of assets from receipt through implementation and periodically review the asset inventory to ensure compliance.• Plan, execute and finalize projects according to strict deadlines and budgets.• Serves as the senior network technical and operational expert for all planning and operational readiness activities including Disaster Recovery planning.• Establish, manage and ensure compliance with all network specific policies and procedures• Maintain strong communications links with other IT departments, functional management and the user community at large. • Responsible for researching and documenting new technologies and their operating and support constraints.• Manage the planning and implementation of the appropriate security controls necessary to ensure the integrity of enterprise applications.

Provide Business Operations, Financial Management, IT Support and Quality Data Management across the Professional Services business to ensure corporate compliance and day-to-day business continuity.- Accountable for $100M annual budget and establishing organizational policies and measurable team and employee objectives for 8 direct and 200 indirect reports.- Reduced expenses in one year 14% by innovative process improvements and facility restructuring.- Conducted Lean initiatives to reduce AR Days Sales Outstanding (DSO) by 10 days and improved net cash flow. - Listened attentively to customers and consistently delivered projects 5% to 10% under budget and 100% on-time over a 3 year period.- Utilized Agile methodologies to exceeded all KPI and SLA objectives. Managed IT Support team responsible for network monitoring, tool performance, Engineering Systems & Infrastructure Planning, SOX compliance, system decommissioning and point releases to achieve a 25% increase in efficiency. - Achieved ISO 9001 and TL 9000 certification for 5 years straight and successfully aligned business planning and financial processes with performance improvement and business risk-management activities to maintain top rating.

Globally directed as many as 10 Managers and 220 Engineers responsible for the design engineering of Wireless, Switching and Power equipment. Led strategic corporate initiative to transition domestic functions to lower cost contractors in Europe and Asia. Managed cross-cultural outsourcing program and reduced costs 20% over 5 yrs. - Delivered the most profitable business (45-48% margins) within the entire Services division 4 years in the row. - Grew services revenue by 12% through reengineering processes and leveraging global capabilities. - Evaluated and acquired third party firms to facilitate a production increase of 40% and an expense cost reduction of 25%. - Obtained best in class customer satisfaction scores by completing engineering specification on-time 99% with less than a 2% error rate and an interval reduction of 30%.

Promoted to provide leadership for a business segment comprised of a cross functional Program Management, Material Logistics, and Hardware and Software Engineering teams. Strategically negotiated with multiple venders to structure contracts and secure cost-effective services to produce a 35 - 41% gross profit. - Pioneered numerous New Product Introductions for software and hardware equipment solutions from conception, design, development and delivery through test and turn up. - Team was noted for pioneering the company’s entry into SAP platform for the engineering process. - Collaborated w/Verizon & Security Agency’s to respond to 9/11 World Trade Center Disaster Recovery efforts. - Excelled in financial data analysis and evaluating business trends. Established organizational policies and measurable team and employee objectives. - Achieved a 40% improvement on delivering to customer requested completion dates.