Mark Michaels Email & Phone Number

Vancouver, Washington, Us

San Francisco, Ca, Us

Strategic Planning and Implementation:• Responsible for the strategic plan of the organization including creation, monitoring, and reporting to the CEO and Board of Directors• Establish annual objectives as dictated by the strategic plan and prepares project plans to meet these objectives• Create and execute strategies to achieve the established vision of the organization focusing on key functional areas including technology, people, and facilities• Coordinate the implementation of major products that cross multiple departments including, analysis, decision making, planning, implementation, procedures, training, and marketing• Coordinate activities related to mergers and acquisitions ensuring a smooth transition of members and employeesTechnology Planning and Operations:• Prepare long term technology plans for the technology vision of the organization along with short term project initiatives to achieve the vision created• Responsible for the technology planning process and execution that regularly evaluates existing technology, information systems, and staffing that keeps the technology infrastructure progressive• Management of key infrastructure and technology projects to ensure successful deployment in all areas of the credit union including Lending and Operations• Direct projects and growth initiatives in relation to online activities encompassing a full web based interaction of our members and potential members with products and services• Oversee the protection of Member Information in the company infrastructure through policies, security technologies, risk assessments and mitigation activities• Ensure that all information systems and networks operate according to internal policies and procedures, external regulatory agencies and legal requirements successfully passing government agency and third party audits

Santa Rosa, Ca, Us

• Responsible for the technology vision and planning process that regularly evaluated existing technology, information systems, and staffing that kept technology infrastructure progressive• Coordinated and managed the reporting needs and data analysis for the organization ensuring that the processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost effective manner using SharePoint, Intranets and custom built applications• Drove process improvement efforts within the organization to continually enhance credit union processes and workflows to gain efficiency and competitive advantages• Facilitated the seamless integration of members garnered through mergers and acquisitions of other financial institutions• Approved, coordinated and controlled all projects relating to the selection, acquisition, development and installation of major information systems for the organization including a successful corporate facility move involving 350 employees, 50 systems, and 16 remote locations• Established and implemented an entity-wide technology plan that meets the needs of the corporate strategic plan resulting in higher than peer member, share and loan growth• Developed advanced member share and loan products that met members flexible financial needs and increased share and loan growth by 12% annually• Directed technology infrastructure activities within budgeted resources consistently achieving company goals• Managed vendor relationships and achieve established service levels while maintaining prescribed budgetary guidelines • Ensured that all information systems and networks operate according to internal policies and procedures, external regulatory agencies and legal requirements successfully passing government agency and third party private audits• Administered oversight over a multi faceted 24/7 customer facing E-Commerce service offering maintaining high service levels