At Mark Coates Software Solutions as an Owner, I am providing SMEs across the UK with technical services, including Bespoke Software, Application Integration, Mobile Apps, Data modelling, Website & website design and Manual process automation. I am determining operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. I am building software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes. I am organising and coordinate operations in ways that ensure maximum productivity and minimum disruption. I am supervising work of employees and provide feedback and counsel to improve efficiency and effectiveness.My Key Achievements ☛ Set up goals and objectives that tend to growth and prosperity. Design and implement business plans and strategies to promote the attainment of goals.☛ Created software for a directory publishing business that reduced monthly planning time from 4 days to 3 hours.☛ Develop information systems by designing, developing, and installing software solutions.

In my role of Director at Make My Business Work Ltd I have overseen entire IT department, including infrastructure and applications. I have managed all stages of the development of a new business while providing informal and practical business improvement advice to local businesses. I have prioritised short and long-term objectives to accomplish business success. I have liaised, on-site, with clients to ensure action plans are functioning correctly and to support pivot decisions making.My Key Achievements:☛ Improved business process through single and ongoing on-site analysis as well as implementation of continuous process improvement strategies. ☛ Crafted and presented action plans with suggested Minimum Viable Product and initial pivot points.

At Budget Radiators (UK) Ltd, as a Technical Director, I have analysed operations and provided cost-effective suggestions for improvement. I have streamlined processes to operate business at maximum efficiency. I have collaborated with clients, managers, and other stakeholders. I have ensured productivity growth by updating work schedules and adjusting targets as required. I have optimised the website and corrected the associated data model by identifying technical issues. I have executed bespoke modules and stored procedures to optimise website security in the PHP server layer and database. I have enhanced work efficiency by establishing roadmaps. Managed in-house data via the development of suite of bespoke tools.Highlights: ☛ Built automated data entry to reduce input time for supplier price changes to online store from days to minutes. ☛ Converted business operating practice to lean start up with focus on short iterations and continuous identification of next MVP. ☛ Reduced pricing errors and facilitated data transfer by providing data management tools to radiator suppliers.

As a Technical Director at Traveldrum Ltd, I have presented technical direction on all business decisions and in the execution of specific projects. I have spearheaded overall project management operations to ensure project completion within budgetary and time constraints. I have formulated the product road-map to identify initial deliverables. I have administered and operated dedicated a remote UNIX web server. I have managed overall operations of tourism project that covered things to do, places to stay and places to eat. I have organised project in Scotland as an online and brochure-in-hotel-bedroom endeavour.Achievements:☛ Developed websites by utilising PHP, JavaScript and SQL. ☛ Improved travel service quality by drafting data model and functional design for tourist-based website.

As a Build Manager at JP Morgan I have recruited and mentored 10 developers to improve product quality and enhance productivity. I have changed build, version control and release processes to greatly improve delivery to key stakeholders and refocus BAs both in Glasgow and London. I have introduced dedicated build machines and worked with an external test team to create full a regression test pack to drive consistency, reliability, and reduce development rework. I have authored best-in-class procedures adopted by other build teams. I have spearheaded a team for a large, multi-location Prime Brokerage project. I have streamlined development procedures, led and mentored a multi-culture team of software engineers in an agile environment. I have recommended changes to improve performance of all departments. I have supervised technical assay improvement and validation. I have facilitated cooperation between internal test-team and external test team and established protocols.Achievements:☛ Became team leader and started transition of all build effort to Glasgow before assuming manager role☛ Authored version control and build procedures adopted as best-in-class by other teams☛ Resolved staff issues by introducing 1-to-1 meetings and open-door policy.

A continuation for my role with the AA ... ICL bought out the AA computer department at Erskine when Centrica bought the AA.

I was a member of an eight-person team responsible for the development and maintenance of a proprietary system that administers vital business data relating to breakdown cover and contracts.The software comprises of a Windows NT GUI client and an NT server communicating via proprietary middleware, operating via a firewall. Data is stored in an Ingres database and accessed using embedded SQL within C++ code. Large data inserts and amendments are carried out using NT batch tasks scheduled via third-party software.All of the code is written in C++ and compiled using DevStudio 5.0.