Mark. Coble Email & Phone Number

Denver, CO, US

Castle Rock, Colorado, United States

We are senior transition experts! We service Castle Rock, Larkspur, Lone Tree, Louviers, Parker, Sedalia, Buffalo Creek, Conifer, Woodland Park and help seniors and their children manage it all and reduce stress. We assist with relieving the stress for you and your loved ones!Caring Transitions is the nation’s largest and most trusted organization.

Centennial Colorado

I offer best practices consulting services for local small to mid sized business owners. I help with getting your business more traffic and based on your business goals we can customized a marketing funnel system that will allow you to save money and automate the follow up process to save you time and allow you to scale your.

I raise private funds to purchase discounted real estate. This allows our company to close the deal quickly and to get deals faster than those people that require loans to purchase. Additionally we buy homes, rehab them and place them back on the market for resale for nice families to enjoy.

Greenwood Village, Colorado, United States

Responsible for Tier 4 engineering activities that maintain and enhance the company's video transportation and delivery systems. This is a multi-tiered design/development & support role that interacts with Video Product & Video Operations Teams, CPE manufacturers, and Supply Chain to provide video solutions. The role is responsible for participating in the.

Engineer in Video Support Center-Systems responsible for programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services by providing Tier 2 and Tier 3 support for all video systems within Charter Communications. I currently work with Video Back-Office Systems.

Broomfield, Colorado

Engineer in Video Support Center-Systems responsible for programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services by providing Tier 2 and Tier 3 support for all video systems within Charter Communications. I currently work with Video Back-Office Systems.

Greater Denver Area

• Provided customer facing break/fix position that required a unique skillset of being highly technical, while delivering a great customer experience.
• Responsible for working escalated managed service customer trouble tickets, troubleshooting operations issues and providing technical solutions to operational problems.
• Performed break/fix projects which required troubleshooting of Fortinet firewalls and Cisco, Meraki, Mojo access points and SonicWALL firewalls as well as Cisco routers.
• Directed on site technicians with the installation of firewalls, cutover circuits and configuration of VPN concentrators.
• Manage escalated tickets from Tier 1/2 and Install Engineers.
• Act as an escalation point for Managed Services customers.

Greenwood Village

• Responsible for providing strong technical and product support to customers, sales, Support Department staff and Support management. Perform research on technical issues as reported by customers/partners. Additionally.
• Provide support relating to the McAfee SaaS suite of services to customers/partners via phone and direct interaction through the eService portal/CRM system
• Respond to incoming web-based customer/partner service requests, messages and emails within the parameters of the McAfee SaaS Service Response Guidelines as required
• Monitor assigned tickets, responding to service requests as appropriate either directly through the CRM system or via direct phone call with the customer/partner
• Assist other Support Specialists, Technical Account Managers and Support management in providing timely and accurate answers to customers on technical questions and issues
• Troubleshoot, research, and resolve technical issues for McAfee SaaS customers/partners

Greenwood Village

• Providing advanced high-speed technical support via inbound phone inquiries, email and instant messaging
• Troubleshooting hardware and software issues and communicating with help desk to resolve complex issues/problems
• Completing work assignments independently and with minimal supervision/guidance and may act as a resource for colleagues with less experience
• Supported small business VoIP phone services and DOCSIS 3.0
• Have developed specialized knowledge/skills in area of video, phone and internet support
• Resolved business customer problems by asking probing questions to understand the symptoms of the problem and customer's need.

Greenwood Village

• Call center experience of over 7.5 years supporting qualified retirement plans and IT support, following strict IT escalation processes and phone center verbiage processes
• Supported PBX, IVR, Blackberry, UNIX, Linux, Sun, Microsoft Active Directory, XP, NT, Win2k, and Microsoft packaged products in a 2000 user environment for both Denver and New York campuses.
• Helped users troubleshoot their computer problems over phone and documented issues within the Paragon CMS system. Escalated to 2nd tier support when the problem warranted.
• Operated television monitors to communicate outages companywide from Help Desk. Notified Blackberries, pagers and cell phones of all outages and updates.
• Executed procedural processes for each type of outage.
• Cross-trained with web server support, LAN/WAN support, Desktop Support groups

Certified Partner, Marketing

Certified in digital marketing solutions that offer business owners the a done-4-you proven strategy that will attract more clients.

Certifcate Of Study, Real Estate Investment

Studied strategies to raise private capital, locate, find, rehab and flip wholesale residential real estate deals for profit.

Certification Of Study, Facebook Advertising For Traffic Conversion

Create winning advertising campaign on the Facebook platform that drives traffic to online offers for minimal costs while increasing.

Fix And Flip Real Estate Investor, Real Estate Investment

Activities and Societies: Find properties that fit flip criteria Raise Private Money for buying wholesale deals Structure and manage the.

Real Estate Investor Education, Real Estate Investment - Short Sales

As a student of SREC, I learned the details of how to help homeowners facing foreclosure and how to buy these homes at a deep discount and.

Associates Degree, Network And System Administration/Administrator

Network Administration

Education record

Real Estate Investing

Real Estate Marketing Strategies