Mark Cochrane Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• I have onboarded and managed 100+ clients, including some of the biggest national and global names.
• For our biggest clients, I remain as their on going Customer Success Manager, dedicated to helping them achieve their goals and getting the absolute most out of the product.
• I’ve developed and continuously improved onboarding processes, which have resulted in 15% year-on-year improvement in go-live duration and customer TTV.
• Lead a professional services team, significantly improving internal output to increase preezie's footprint.
• Collaborate closely with internal and external multifunctional teams.
• Establish and nurture strong relationships with stakeholders giving them great onboarding experiences and service, leading to many 5-star G2 Business Reviews and industry awards, including NORA: Best Ecommerce.

Melbourne, Victoria, Australia

• Implemented comprehensive advertising campaigns across multiple digital and print media platforms for Porsche and Priceline, collaborating with key industry partners.
• Monitored and analysed campaign performance metrics, providing insightful post-campaign analyses, reviews, and actionable recommendations.
• Managed media buying processes, ensuring precision in billing and financial administration.

• Oversaw production and operations for 30+ projects simultaneously, maintaining quality under pressure.
• Managed 100+ client accounts, building strong relationships.
• Identified client needs, creating successful merchandise project briefs.
• Consistently delivered quality products on time and on budget.

Bachelor'S Degree, Marketing

Education record