Overall responsibility for the performance of 4 client accounts across the UK and Europe.Contract values total in excess of £7MAnchor Account Client Account Management and responsibility for FM services to a key European Client account based across 17 countries, extending into UAE and South Africa. GMP budget - P&LSLAs/KPIs/financial reportingComplianceRisks & OpportunitiesKeeping abreast of employment laws and legislationWorking closely with central support functions - HR, Finance, SCM, QHSEW, COEBringing innovation and efficiencies.

Management and responsibility for FM services to a European Client account based across 17 countries, extending into UAE and South Africa. GMP budget - P&LSLAs/KPIs/financial reportingComplianceRisks & OpportunitiesKeeping abreast of employment laws and legislationWorking closely with central support functions - HR, Finance, SCM, QHSEW, COEBringing innovation and efficiencies

Effectively manage the Mace Operate account teams and Supply Chain Partners across a European portfolio to ensure that exemplary Property and Facilities Management services are provided to the Client and Client’s teams. To manage resources and promote an ethos of team work and to instil a culture of continuous improvement.To offer support and guidance to ensure that workflow is delivered effectively and to develop the team so that they achieve their full potential.To develop a relationship built on trust with the Client in addition to contributing to the development and success of Mace Operate by supporting the management team through business development and operational activities.

Senior Account Lead at Mace Operate who has been working for Mace since 2014. Mark is currently responsible for a portfolio of accounts in the UK that include critical 24-hour technical environments, prestigious Corporate offices, large residential developments, and site welfare offices, totalling over £3.5m turnover per annum in value.Mark is an excellent communicator, who works collaboratively at all levels, whilst creating and building client relationships and trust. Mark is an adept manager of both staff and contractors with over 20 years’ experience in both outsourced and in-house FM. He has worked in a range of environments from charity to corporate head offices, media and residential and is experienced at managing cultural change within a fast-moving business.Mark works confidently and openly with external stakeholders and colleagues across business teams, from finance, commercial, procurement, HR and QSHEW teams, to Director and MD level. Aligned with this, Mark actively engages and creates strong working relationships with supply chain business partners, to create and provide first class FM services to our clients. Through these trusted partnerships, Mark has successfully driven process improvement, innovation, compliance, cost control and Client engagement across all areas of the business.Mark brings teams together to work under a ‘one team’ ethos, priding himself on supporting and developing teams that operate with trust, integrity, and respect.Operational Responsibilities include: Overall account responsibility People Management Change Management  Client Relationship Management  Full budget and P&L management Full Compliance & Risk to include QHSEW Achieving maximum customer satisfaction  Developing strong and meaningful relationships with key stakeholders Business continuity planning Office churn, fit out and space management Resource planning Project planning and management SLAs and KPIs

Leading the team in managing a large residential scheme consisting of 681 houses, maisonettes and flats, with commercial retail units in Greenwich, South East London. Management of Macro FM team and M&E services to temporary work place accommodation at the iconic site of Battersea Power Station.• Delivers FM/EM services to client which are best in class and provides a superior experience • To be responsible for the P&L performance of the Account.• Responsible for the drafting, presenting, monitoring and reporting of the Service charge budgets and expenditure for the Estate.• Overall responsibility for managing the performance and relationships with supply chain. Services include M&E, cleaning, landscaping, security, pest control, insurance, direct projects• Account level responsibility for QSHE. Working with company and client teams to make sure that sites are fully compliant and risk levels are controlled or removed.• Regularly attend Landlord and Occupier Meetings• To liaise with local authorities as appropriate.• Oversee all projects (capital & revenue)• Implementation, maintenance and training of risk management systems and procedures. Assess the safety and security of the site during all decision making and mitigate and manage any residual risks. • Line management responsibilities• To ensure all Team Members are trained in accordance with the needs of their role.• Oversee the recruitment, development and retention of the best people to allow us to maximise the guest experience.• Stakeholder engagement & relationship management with partners.• Producing monthly performance reports to both the client and Macro, including comprehensive post-incident investigation reports for safety, security and technical issues.• To support the FM in managing the Supply Chain.• Ensure compliance with all QHSE requirements • Produce Management Reports in accordance with the needs of the business and/or Landlord.

Facilities Management based at HQ of ITN – Independent Television News, London.Facilities are the lifeblood of the business. A complex technical site that requires staying on top of provision and ensuring smooth and dependable services that are essential in what is effectively a 24/7, 365 days a year business.• Day-to-day operational facilities management at ITN’s head office at 200 Gray’s Inn Road, London, in the organisation’s Foster + Partners designed signature building. • Keys services are to manage, maintain and improve facilities for ITN Productions, ITV News, Channel 4 news, Channel 5 news and NBC. Total head count of over 500.• Total of 150,000 square foot covering 7 floors over 2 buildings.• Management of facilities contracts being , cleaning, M&E, pest control, internal plant designs, waste management, water supplies, postal services, furniture purchasing, office moves, H&S advisory service• Responsibility of managing the ITN FM24 helpdesk. Off-site base facilities helpdesk provided by Macro to facilitate office moves, day to day maintenance problems and ad-hoc requests.• Manage relationships and work closely with the Landlord’s Building Management team.

Facilities Management based at HQ of The Royal British Legion, London.Effectively manage the Mace Macro FM Team and supply chain partners to ensure that exemplary property and facilities management services are provided to the client. Manage resources and promote an ethos of team work and to instill a culture of continuous improvement.To offer support and guidance to ensure that the workflow is delivered effectively, helping to develop the team so that they achieve their full potential.To build a relationship built on trust between the client in addition to contributing to the development and success of Mace Macro Limited by supporting the management team. Key Responsibilities• Effectively provide total Facilities Management to a building 143,000 square feet containing 350 staff.• Client relationship management. Provide the pivotal role / linkage for all FM related matters so that it is demonstrated that Macro are providing a full management service to include, service delivery, budgetary control, reporting and staff related items.• Management of 5 Mace Macro staff based on site plus a full time cleaner , security guard and M&E engineer• Management of facilities contracts being , cleaning, security guarding and systems, HVAC systems, plant rooms, lifts, pest control, landscape, internal plant designs, waste management, audio and visual• Ensure up-to-date budgeting available for the services and market comparisons completed on a regular timeframe.• Implement and closely monitor a PPM system to promote continuity of system delivery for the building mechanical and electrical services and maintain a desirable working environment within the property.• Develop a life cycle plan for site / property equipment coupled to a condition based budget management provision.• Project manages moves. Develop project management tools, highlighting critical paths and a contingency planning.

Overall responsibility for the account delivery and financial performance of FM & workplace services to a key client who operate across 16 countries with 21 office locations.

Overall responsibility for the account delivery and financial management of FM services to a key client who operate across 12 countries with approximately 30 office locations.

Managing and looking after the upkeep of offices containing over 100 employees located over two floors. Working to and managing FM budget • Management of risk assessments including health & safety, fire safety, manual handling and work stations. • Manage, negotiate and lead tendering process for data storage, cleaning, security, internal alarms, stationery, couriers, travel, telephones, utilities and the building services and maintenance contracts.• Responsible for staff travel including insurance and security - this is particularly important for CARE as staff travel extensively to developing countries often affected by natural disasters or conflict, in addition to the outdoor mountaineering fundraising events that require specific insurance premiums.• Keep abreast of all legislation affecting building and contents, including areas of health and safety.• Update procedures for the facilities manual and drafting new procedures where necessary.• Responsible for large internal office moves, including building works, desk allocation and external company moves• Liaising with legal firm and various surveyors on building contracts.