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𝐖𝐢𝐧𝐠𝐦𝐚𝐧 𝐌𝐒𝐏 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 Mark is a director of Wingman MSP Marketing, focused on helping MSPs and Vendors start more conversations. Get your message right > build the right converting website > create the right content > campaign to the right audience(s). >>> More at https://wingmanmspmarketing.com/_____𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐇𝐚𝐛𝐢𝐭𝐬4,000+ technicians have now been certified by this unique, IT customer service programme, Helpdesk Habits It aims to transform technicians into Helpdesk Superheroes. “I just wanted to say I’ve just finished your Helpdesk Habits course and found it absolutely brilliant.">>> More at https://helpdeskhabits.com_____𝐌𝐒𝐏 𝐌&𝐀 𝐛𝐥𝐮𝐞𝐩𝐫𝐢𝐧𝐭Mark joined forces with serial entrepreneur, Ken Roulston to produce THE blueprint on MSP M&A. Achieve your business ambitions. Learn how to buy or sell an MSP.It's an 8+ hour video programme, which may just change your life.>>> More at https://mspmanda.com/𝐄𝐯𝐞𝐧𝐭 𝐬𝐩𝐞𝐚𝐤𝐞𝐫Mark is also a regular real life and virtual conference speaker and speaks around customer experience, the power of habits and IT sales & marketing techniques. >>> More at https://wingmanmspmarketing.com/event-speaking/______𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝A serial entrepreneur, in April 2018, Mark sold his 50% share in the 1-click customer satisfaction SaaS tool, Customer Thermometer.After 8 years of growth, he built the business up to 1,000+ customers, winning the likes of Facebook and Dropbox too.After his exit, Mark founded Wisecurve and spent 4 years consulting with MSPs around the world and writing MSP Secrets Revealed and Helpdesk Habits, as well as being the creator of the online customer service video programme helpdeskhabits.com.He is a regular online and live conference speaker on the subject of customer experience & marketing for MSPs. His live MSP website teardowns are always a crowd pleaser.Mark is married with 2 children and lives in the village of Bray, the home of 25% of the UK’s 3-starred Michelin restaurants. He loves to cook and run, but not necessarily at the same time.
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Author And ProducerHelpdesk HabitsBray, Gb
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Director Of Wingman Msp MarketingWingman Msp Marketing Oct 2022 - PresentBraintree, England, GbWingman MSP Marketing Mark is a director of Wingman MSP Marketing, focused on helping MSPs and Vendors start more conversations. Build the right converting website > create the right content > focus on the right audience. 𝐆𝐞𝐭 𝐲𝐨𝐮𝐫 𝐟𝐫𝐞𝐞 𝐰𝐞𝐛𝐬𝐢𝐭𝐞 𝐫𝐞𝐯𝐢𝐞𝐰 𝐚𝐧𝐝 𝐚𝐜𝐭𝐢𝐨𝐧 𝐩𝐥𝐚𝐧 𝐭𝐨𝐝𝐚𝐲 ....>>> More at https://wingmanmspmarketing.com/Mark is also a regular real life and virtual conference speaker and speaks around customer experience, the power of habits and IT sales & marketing techniques. 𝐇𝐢𝐬 𝐋𝐈𝐕𝐄 𝐰𝐞𝐛𝐬𝐢𝐭𝐞 𝐫𝐞𝐯𝐢𝐞𝐰 𝐬𝐞𝐬𝐬𝐢𝐨𝐧𝐬 𝐚𝐥𝐰𝐚𝐲𝐬 𝐠𝐨 𝐝𝐨𝐰𝐧 𝐰𝐞𝐥𝐥 𝐰𝐢𝐭𝐡 𝐚𝐮𝐝𝐢𝐞𝐧𝐜𝐞𝐬.>>> More at https://wingmanmspmarketing.com/event-speaking/ -
Author And ProducerHelpdesk Habits Jan 2019 - PresentBray, Gbhttps://helpdeskhabits.com - Soft skills for engineers & IT support techniciansVIDEO PROGRAM | BESPOKE | AUDIT | BOOKHelpdesk Habits is a customer service training program and certification, specifically developed for solo IT pros, MSPs and corporate service desks.It’s perfect for onboarding recruits or transforming teams with room for improvement. Attract, retain and grow your agents & customers.
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Producer, Jo'S Weekly Workout ClubJotuffrey.Com Oct 2018 - Sep 2023https://jotuffrey.comJo’s Workout Club - Fitness, Pilates & Yoga with a smile, to help get the body you deserve.1,500 members and growing 2 * new 30 minute workouts released each weekRegular monthly programmes350+ workouts & programs to suit your mood & goalsUnlimited access, when and where you want from just £10.75/month
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Video Presenter, Content Producer, Founder Of WisecurveWisecurve Oct 2018 - Oct 2022Mark is the founder of Wisecurve, helping 100's of MSPs & IT vendors to be more successful. _____𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐇𝐚𝐛𝐢𝐭𝐬1,500 technicians have now been certified by his unique, flagship IT customer service programme, Helpdesk Habits It aims to transform technicians into Helpdesk Superheroes.“I just wanted to say i’ve just finished your Helpdesk Habits course and found it absolutely brilliant.">>> More at https://helpdeskhabits.com/love_____𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 101 𝐟𝐨𝐫 𝐌𝐒𝐏𝐬The ultimate website success checklist and video training programme designed for MSPs was launched in Oct 2021. Get more visits. Create more credibility. Generate more conversions."Some of these points are so obvious it’s embarrassing and it’s taken Mark to point them out to me. Others are really ingenious and I will put them to good use immediately.”>>> More at https://wisecurvehq.com/msps_____𝐓𝐞𝐜𝐡 𝐓𝐞𝐬𝐭𝐢𝐦𝐨𝐧𝐢𝐚𝐥𝐬The only video / written testimonial service dedicated to the tech industry."TechTestimonials takes ALL the hard work off your plate.">>>> More at https://wisecurvehq.com/msps_____𝐌𝐒𝐏 𝐰𝐞𝐛𝐬𝐢𝐭𝐞 𝐫𝐞𝐯𝐢𝐞𝐰s"THIS SERVICE IS THE UNFAIR ADVANTAGE THAT EVERY IT PROVIDER NEEDS!”>>>> https://wisecurvehq.com/msps_____Mark is also a regular real life and virtual conference speaker on the subjects of customer service, the power of habits and website conversion and techniques.>>>> https://wisecurvehq.com/speaking
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Co FounderCustomer Thermometer May 2010 - Feb 2018Brighton, Sussex, GbCustomer Thermometer is the only customer satisfaction survey customers can answer from their inbox, giving you industry-leading response rates. It is an easy and unique way to gather the thoughts of your customers. Write, create and send beautiful, branded emails in seconds. Your customers click directly from their email inbox. You track their responses in real time.In 2010, Mark and Lindsay got together and started their crusade against the 20 question survey everyone has grown to hate. They’ve developed and grown the application and its customer base organically and are entirely self-funded.With the likes of BT, Sonos, Remax, HP Enterprise and Reed Exhibitions as well as dozens of MSP's across the world and some household web companies they aren’t allowed to mention, the business now has Thermometers being clicked in every country in the world.Customer Thermometer is a fast growing SaaS business, allowing customers to generate 1-click, light touch surveys across all types of email system as well as on tablets. -
Md845Tv Sep 2008 - Aug 20158:45TV is a team of experienced professionals who focus on developing video content for our corporate clients and partners. From internal soft skills training through to external thought leadership interviews, our core values remain the same – highly professional, bite-sized and entertaining.
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Interim DirectorThe Marketing Practice Oct 2007 - Sep 2008London , Gb -
Managing DirectorTwist Media Jan 2002 - Dec 2006Founded and grew Twist Media to 10 people over 5 years. £800k turnover by year 3. Twist Media is a business communications design agency and specialises in video, animation, demos and presentations, primarily with blue chip sales and marketing teams.Other achievements for Twist Media include:Won projects ranging from £5k - £200k with BT, SAP, COLT, Cisco, UBS Bank, Ericsson and Unilever. Won approx £2m of business over 5 years.Directly managed BT’s global launch of a new PowerPoint system for 4,000 salespeople. The BT project manager left and BT asked me to lead the project for them. Our team developed 5,000+ slides in 5 languages. The system delivered presentations via a push system, keeping laptops uptodate. Architect of ‘Virtual Expert’, developed for BT. We proactively developed a system to ‘bottle’ content - subject matter experts and executives speaking to camera, made available online, on-laptop or repurposed for events.
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Operations DirectorMcb Digital Ltd Feb 2001 - Feb 2002Valkenswaard, Brabant, NlLed a management buyout and brought in an external investor to fund the company going forward. I then took charge of operations. -
Account DirectorMcb Digital Ltd Jan 2000 - Feb 2001Valkenswaard, Brabant, NlHeadhunted to join MCB Digital, having employed them as an agency in my previous BT role.Won a range of varied marketing communications projects, including a £500k e-learning project for PricewaterhouseCoopers. Delivered this £500k elearning project for PricewaterhouseCoopers. As it was in addition to our normal workload, I hired PCs, bought new software, and recruited a team of 10, including 2 project managers in two weeks. Became project director and worked in partnership with PWC to deliver two elearning courses for 20,000 consultants, whilst content was still being written. It was delivered on time and I ensured it was a commercial success in trying circumstances. Account managed Channel 4, Denton Wilde Sapte, BT Wholesale and PWC.
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Product MarketingConcert Jan 1999 - Dec 1999Marketing manager - BT-AT&T Global venture build team Built the forecasts and channel plan for a subset of network products. This helped form the business plan for the new $10bn company. Selected to present the new vision and company plan to 400 sceptical sales and marketing people worldwide. I developed and then delivered the multimedia presentation in 5 countries over 2 weeks. I generated excitement about the new vision and ensured morale was kept high.Managed the launch of the new AT&T-BT joint venture at Telecom ’99 - Europe’s largest exhibition, held every 4 years in Geneva. I recruited and trained 100+ people and managed the team and 3 storey stand throughout the 8 day event which saw AT&T and BT’s chairmen and executive teams attend.
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Sales, Product Marketing And Channel ManagementBt Sep 1993 - Dec 1998London, GbIntranet product manager, BT Asia-Pacific, based in Sydney This secondment was sponsored by BT’s global marketing director, following extensive networking around the business.Developed and launched BT Asia-Pac’s intranet service. Having sold the concept to internal audiences, I then set up and managed partnerships with Compaq and a software supplier.International voice network sales specialist Brought in to lead sales opportunities for account teams: became well adapted at an early career stage to both leading and working in new and multiple teams.Sales specialist Through my own personal initiative, I managed the launch and promotion of “PhONEday Service” (‘1’ was added to all phone numbers, causing problems for business). I managed up to 15 outsourcing and consultancy opportunities at any one time and generated revenue of £1.5m+.
Mark Copeman Skills
Mark Copeman Education Details
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University Of BristolElectronic Engineering
Frequently Asked Questions about Mark Copeman
What company does Mark Copeman work for?
Mark Copeman works for Helpdesk Habits
What is Mark Copeman's role at the current company?
Mark Copeman's current role is Author and producer.
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What is Mark Copeman's direct phone number?
Mark Copeman's direct phone number is +4477189*****
What schools did Mark Copeman attend?
Mark Copeman attended University Of Bristol.
What are some of Mark Copeman's interests?
Mark Copeman has interest in Business Strategy, Social Media, Marketing, Web Marketing, Streaming Video, Stephen Fry, Startups, Videos.
What skills is Mark Copeman known for?
Mark Copeman has skills like Marketing Communications, Social Media, Digital Media, E Learning, Video Production, Marketing Strategy, New Business Development, B2b, Product Marketing, Marketing Management, Marketing, Strategic Planning.
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