Operations Director working at Board level to deliver operational efficiency, growth and business change/restructure.A result orientated Manager with extensive experience over a variety of service providing departments, with a sound knowledge of projects and project management. A diverse background, encompassing set–up and development of service departments in demanding and fast changing environments. Demonstrating managerial ability in leading teams, delivering high levels of service to customers with a ‘can do’ attitude. A varied background of commercial sectors with responsibilities for providing business MI to key stakeholders, systems, controls, business performance/development, staff and supplier /provider relationships.I have developed effective staff and management structures to obtain Investors in People status within businesses and positioning them to win business excellence awards for 'Best Growing Business' and 'Most Enterprising Business'.KEY SKILLS• Managing national operation teams in excess of 100 people.• Commercial acumen to be able to analyse data and accurately report in order to deliver profit improvements in highly competitive environments.• Responsible for growth and subsequent organisational change in a professional and entrepreneurial manner.• Selecting, developing and inspiring teams towards common goals.• Adding value through challenging established practices and delivering creative solutions to complex business problems.• Adaptable and flexible, able to rapidly assimilate new concepts, technologies, industries and cultures.KEY ACHIEVEMENTS• Responsible for national restructure of Operations to deliver more than 30% efficiency gain. Training out the new team and embedding thereafter.• Ensured that business risk is managed in line with internal compliance requirements and the FCA regulatory framework.• Designed and implemented practices and procedures to increase operating profit & facilitate growth of businesses.• Continual reporting to the board on operational and compliance risk, providing enhancements to existing procedures where appropriate. • Recruited, trained and motivated large workforces.• Formulated and implemented a strategy to ensure that the developing needs of the business were met by the right quantity and quality of skilled employees.• Developed staff using competency based appraisals and a series of regular 1:1 interviews.