At WorkRamp, we believe that the best companies grow through learning. That’s why hundreds of market leaders such as Box, Lattice, and Outreach choose the Learning Cloud to power employee and customer learning. Boost employee performance, grow revenue, and scale customer success with WorkRamp. Learn more by visiting www.workramp.comWhat I offer as a Senior Client Outcomes Manager at WorkRamp:- Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage platform utilization and growth.- Partner with customers to establish clear business goals, timelines, priorities, and metrics of success.- Lead training for teams, explaining WorkRamp features/functionality, and answering user questions.- Run meetings to assess progress against goals, opportunities for improvement, and impact of WorkRamp on team productivity.- Participate in the assessment of the quality & effectiveness of customer interactions.- Run periodic “health checks” of customers’ LMS platform to make sure they are using functionality optimally.- Build, grow, and expand client relationships at all levels and across various functional areas of the organization.- Articulate insights from our customers to our product, development, and marketing teams to help shape WorkRamp into an industry leader.- Partner with the implementation team to ensure the onboarding for our customers is set up for success.- Hold Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).