Worked with a staff of six and over 100 volunteers and volunteer docents to deliver a high-quality experience to visitors of Holocaust Museum Houston. Directed the overall planning, budgeting, and daily oversight of multiple visitor-facing operations, including admissions, volunteer engagement, group tour services, volunteer docent program, accessibility, and museum store.Achievements:Redeveloped volunteer onboarding and training, including working with a nine-member Volunteer Leadership Team to evaluate and restructure the program.Partnered with a 12-member Docent Leadership Team and other Museum departments to improve docent training requirements and develop new docent continuing education opportunities.

Created and implemented innovative programs for K-12 students and their families. Coordinated volunteer recruitment, training and scheduling. Conducted outreach programs to diverse audiences. Assisted in the promotion of the site through speaking engagements, social media coordination, and digital marketing.Achievements:Launched The Breezeway, a digital newsletter aimed at improving communication with volunteers, docents, and friends of the site.Facilitated a series of community forums, The Main House Forums, and worked with a student team from Rice University to investigate ways to expand African American narratives at the site.Developed new family programs, including Front Porch Stories, a bi-weekly (live and virtual) story time, and Family Folkways, a monthly public program, featuring hands-on demonstrations and crafts for visitors.Developed new, public virtual programming, including Historically Well, a five-part webinar series focused on stories of mental and physical wellness at the site; and Virtually Varner-Hogg, a regular series of Facebook and Instagram livestreams.

Developed, promoted, and evaluated educational programming and special events for diverse audiences. Partnered with the leadership of the First Texas Volunteers (the ship’s volunteer group) to provide regular communication, scheduling, training, evaluation, and recognition for over 100 volunteers. Worked with local, regional and state agency staff to develop budgets, complete purchase requests, facilitate vendor contracts, update web pages, and implement policies and procedures.Achievements:Assisted the ship’s assistant superintendent to develop a series of basic, intermediate, and advanced interpretive techniques workshops for volunteers and staff.Coordinated the delivery of a traditional audio tour and accompanying mobile tour app.Coordinated a team of staff and volunteers over the course of six months to plan, promote and execute a one-day D-Day commemoration that drew over 2,000 visitors to the Battleship, including original crewmembers and dignitaries from the State of Texas and the U.S. Navy.

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Reporting to the Board of Directors, responsible for the overall strategic and operational functions of the museum, including daily operations, financial management, budgeting, payroll, records management, volunteer engagement, building maintenance, and communications. Achievements:Created new public events, like the semi-annual Montrose Print Market, which showcased the work of local printers and printmakers.Pursued active public outreach strategies through participation in city-wide events, like, the City of Houston’s Freedom Over Texas celebration, Texas Lunar Festival, and Scout Fair. Deepened and refined all aspects of communications – from the launch of a new web site to expanded print and digital advertising, and social media, which resulted in substantial increases in visits to the museum.

Managed all functions of a 16-building museum complex, including daily operations, program development, special events, marketing/branding, facility rentals, maintenance, visitor experience, personnel, volunteer engagement, record-keeping and reporting.Achievements:Over a three-year period, the museum’s visitor attendance increased by nearly 50% and earned income increased by almost 40%.Managed a complete inventory and assessment of museum collections, including overseeing university student workers and volunteers.

Managed all aspects of course development and delivery for the areas of business, and manufacturing. Advised students on training needs and program options. Recruited, trained and evaluated instructors. Developed and managed an eight-week Discovery College (summer camps) for children ages 6-14 in science, reading, technology, social studies, math and the arts. Managed college's evening child care program, including all required licenses and city/county permits. Conducted research on workforce trends. Analyzed enrollment and budget data. Secured instructional materials and supplies. Served on System-wide content groups to develop new programs. Served on LSC-Kingwood Administrative Council and Sustainability Council. Represented the college at community events, including area Chambers and school College Nights.

Managed five full-time and five part-time staff in the successful delivery of over 400 continuing education classes per semester in the areas of contract training, workforce development, community services, and allied health and nursing. Ensured courses met state and federal guidelines. Monitored budgets, developed activity reports and responded to student inquiries and complaints. Made presentations to student and community groups on continuing education offerings, as needed. • Served on Student Implementation Team for the college’s new enterprise system. • Served on Continuing Education Marketing Committee. • Facilitated business process mapping sessions for college’s HR department. • Co-facilitator for President’s Professional Staff Focus Group for the development of college’s strategic plan. • Created first-ever operations staff development program, “Project FOCUS”, to increase employee engagement and improve operational processes.