Creative and upbeat program manager with 15+ years’ experience and a drive to succeed and make things happen. Strong mix of strategic and operational expertise. Skilled communicator with ability to quickly establish credibility and relationships with customers, teams, stakeholders, and executives. Skilled in overseeing programs with multiple workstreams and competing priorities. Experienced in building high performing teams and driving projects to completion on-time, on-budget, and in specs. If you are looking for a motivated project manager to deliver your key business and technology initiatives, call me!Marine Corps. veteran with supervisory experience, domestic and international travel, flight line operations. Held Secret Clearance and obtained honorable discharge.CRITICAL SKILLS:IT and Business Program and Project ManagementIT Operations and Service Delivery ManagementMetrics (SLA, OLA, KPI, NPS, CSAT, Contract Compliance)Information Security and ComplianceProcess ImprovementITIL, IT Service Management (ITSM)Supervisory and Management, including managing technical managers and techniciansResource ManagementEmployee and Team DevelopmentProject LifecycleBudget ManagementChange and Risk Management
Listed skills include Program Management, It Service Management, It Operations, Operations Management, and 45 others.