Managed communication between the client stakeholders, production support team, and the development team for Falcon, standardizing directory listing appearance and locality assignment to maximize the efficiency of Directory Assistance listing retrieval in the West, Southwest, Midwest, and Southeast regions. • Tracked development team application changes and communicated progress to client stakeholders • Provided production support team with authorization to access to server assets and take necessary actions during production issues• Conducted all compliance audits and validations to ensure the application met security requirements.

Supported a Graphic User Interface that allows Operations clients to create Key Performance Indicator (KPIs) formulas to create Threshold-Crossing Alerts (TCA) generation based on PM measurements.• Created an interface that allowed clients to easily find the correct set of DKaT Manager Dashboards from 24 Services and over 200 Virtual Network Functions. Incorporated Bootstrap Accordions, JavaScript menu dropdowns, and a JSON based textbox search function.• Expanded the scope of the application by implementing new sets of Service based dashboards.• Enhanced effectiveness of the application with new functionality to the base code of the dashboards.• Increased code efficiency and reduced chance of errors by identifying and streamlining duplicate code.• Maintained DKaT Manager application role list.• Troubleshot and resolved Tier 1 application data and code issues.

Heightened the flexibility of the client to make quick, informed decisions by creating a performance and capacity management reporting system that uses aggregated time related metrics from software hosted Virtualized Network Functions (VNF) through Virtualized Machines (VM) as an ADHOC reporting tool.• Increased usability by providing one click access to saved ADHOC reports from the home page.• Saved 10% in development time by developing a generic function that packed and unpacked name value pairs in JSON objects.

Created High Level Design, Application Design, User Acceptance Test Plan, and Requirements Traceability Matrix documents for a tool used to drive the purchase and installation of new Network equipment, providing inventory, utilization, trending, and exhaust reports that help Network Construction and Planning engineers manage network elements. • Added new modules and new features to existing network modules to enhance effectiveness.• Propelled client satisfaction through periodic meetings that showed the progress of new functionality to ensure it met expectations.• Initiated and led effort to migrate the application to use upgraded third party add-ons that required base code changes for all BCTS modules.• Decreased the chance of development errors by creating a generic fix to a known defect that affected multiple modules.• Mentored new team members in development environments, trained new team members to follow BCTS development, debugging, code retention, and deployment practices (build once, deploy to multiple environments).• Improved team’s available development time by training onshore and offshore contractors to perform production support.• Spearheaded the effort to incorporate Jenkins for automated build and deployment tasks.• Ensured company compliance by migrating BCTS source code repository from Visual Source Safe to SVN.

Provided Tier 1 and Tier 2 support. Managed teams for physical and virtual server lease rolls.• Supervised Tabletop Disaster Recovery exercises. Maintained Application Recovery Manuals.• Conducted security audits.• Retired the application saving over an estimated $1M per year in maintenance costs.