Mark Courtenay Email & Phone Number

Ipswich, United Kingdom

IT support and consulting

Installation and design of structured cabling and telecommunications and network infrastructure for new location, including VoIP system based on Asterisk.

Set up new operational risk department, embracing Business Continuity (including insurance), Corporate and IT security, Compliance (anti-money laundering/combating the financing of terrorism), fraud detection/prevention. Some familiarity obtained with core banking system: Jack Henry Core Director and the development of an Internet banking system in partnership with Indian software giant Infosys.

Responsibility for day-to-day running of computer centre (including IBM AS/400, branch servers, all user workstations and associated infrastructure) and the management of 2-6 staff. Managed various moves (including the computer centre itself) in connection with the rebuilding of the bank's main branch. Developed software to improve efficiency in the areas of ATM monitoring, statement reprint and regular e-mailing, payroll and service charge, point of sale merchant credits and mirroring of the core banking system database. Developed web-based applications for the customer database conversion to a new banking system (Temenos T24) and for the automation of numerous business processes. Skills developed include PHP/MySQL, IBM AS/400, Windows Server, SQL Server, SNA Server, Microsoft Exchange. Used network design and implementation skills during periods of network re-structuring/optimization.

At the time of leaving responsible for broadband expansion for BTopenworld.com. In 2000/2001 I was responsible for design, delivery management and performance monitoring for European and pan-European virtual ISP (Internet service provider). This included specifying technical requirements and co-ordinating service implementation with the in-country network provider, BT subsidiary/Joint Venture partner, co-contractors, suppliers and the customer, plus management of an Oracle database for RADIUS running on Sun/Solaris. Other project responsibilities included: network and firewall design/implementation for on-line gaming (including project/budget/team management), fast Internet access over satellite, consultancy/RADIUS implementation for a new broadband service for Cable & Wireless Guernsey, requirements capture and network implementation for BT’s internal data centre migration/consolidation throughout Europe.

Internet and Value-added service development/planning. Initially my main project was design/planning of the introduction of unified messaging in the VIAG Interkom network, in respect of which I was responsible for co-ordinating between mobile voice network/voicemail platform and Internet planning and implementation functions as well as product marketing. In addition, I wrote requests for information/quotation and engaged in detailed negotiation with suppliers. Later I also took responsibility for the core network server farm providing DNS (domain name service), mail and news transit, RADIUS (dial access control system) and usage-based billing and reporting infrastructure for a range of Internet products. During this time I developed significant database skills (Oracle) and my Unix skills were also used to good effect. I worked closely with the operations team based in Frankfurt and communicated with them mostly in German. I was the prime contact on the network side for billing, sales and marketing for RADIUS, usage-based billing, OSS interface and other server-related matters.

Internet transport research specialising in multicast exploitation and control protocols for Internet multimedia. I was a member of a team widely acknowledged as leading increased awareness in BT of the combined threat and opportunity as a result of the potential of the Internet to become a multi-service network. In particular I pioneered the introduction of multicast (Mbone) within the BT laboratories site. I also led a research activity into generic call control which can exploit connectionless and multicast-capable networks. In my work I acquired and used many Internet/computing skills including WWW authoring, Unix and Windows administration and software development, networked multimedia applications, Java, C/C++ and Tcl/tk scripting.

Various software, architecture and product development projects, including a number of X.25-based gateways and culminating with the "Presence" ISDN videophone, based on the VC8000 codec.

Commissioning of digital line systems for BT's national network. I had responsibility for developing field test specifications and supervising contractors/manufacturers and local staff in test procedures and fault location/investigation on-site

Development/test of new product/systems

Msc, Communication Engineering

Bsc, Electrical & Electronic Engineering

Awarded 1st class honours and Plessey prize for best final year project.

Education record