Mark Cowie Email & Phone Number

London, Gb

London, United Kingdom

As Chief People & Operations Officer at Ingenious, I was dedicated to shaping a forward-thinking HR strategy that fostered a high-performing, inclusive workplace culture aligned with our business goals. Partnering with the CEO and executive team, I led initiatives to enhance employee engagement, streamline talent acquisition, and modernise performance and reward systems to support retention and productivity. My role also encompassed Board responsibility for IT, Compliance & Marketing, where I aligned people strategy with operational efficiency, sustainability, and governance priorities, building a cohesive culture that drove both employee satisfaction and organisational success.

London, United Kingdom

During my time as Executive Director in Human Resources at J.P. Morgan Chase, I led strategic HR roles across regions, focusing on HR leadership, talent management, recruitment and diversity.Head of HR, Ireland (April 2014 - January 2015)As Head of HR and a Country Executive Committee member, I oversaw HR for 550 employees, implementing talent and engagement initiatives, creating an onboarding programme, and setting up performance tracking systems. I also enhanced wellness, recognition, and career development initiatives, while coaching senior leaders for better team performance.Head of Talent Acquisition / Diversity Lead, Philippines (October 2013 - March 2014)In the Philippines, I led a 50-person recruitment team, achieving 6,000 hires annually for Chase Retail Bank. I introduced demand management for offshoring, ran a national recruitment campaign, and partnered on diversity initiatives to promote gender equality.Head of Global Operations & Integration, London/New York (January 2013 - September 2013)Tasked with integrating Investment Bank and Treasury Services recruitment, I standardised global processes, restructured teams, launched training on diversity-focused talent pipelines, and upgraded our recruitment system for enhanced client experience.Head of Talent Acquisition EMEA - Treasury & Securities Services, London (March 2010 – December 2012)I led a 20-person team supporting 15,000 employees, focusing on direct recruitment and reducing agency hires to under 2%, saving £8 million yearly. I established an internal headhunting function, designed a graduate programme, and developed a talent selection training programme, partnering with stakeholders to build a diverse talent pipeline.

• Responsible for the strategic direction, transformation and delivery of recruitment services of 5 business areas globally, including Barclays Stockbrokers, Investment & Product Office, Wealth International, Wealth Corporates and Wealth Advisory, with c800 hires in 2008.• Implemented a centralised direct recruitment model, which resulted in £2m of savings in 2008 on agency fees, reduction on time to hire and an enhanced level of service to the business.• Chair of the Pride Diversity Network

• Responsible for the formulation and execution of the global strategic vision for talent acquisition encompassing permanent, graduate, contract (20% of hiring), and executive recruitment.• Successfully introduced a direct recruitment approach, resulting in a cost-saving of £1.7 million over a span of two years. Additionally, streamlined VAT efficiency across temporary hiring processes, leading to a savings of £300k for the company.• Development of and implementation of a graduate recruitment programme and design of the recruitment Intranet site and graduate site.• Collaborated with an external advertising agency to cultivate the company's recruitment brand and oversee the creation of all recruitment advertising materials, ensuring alignment with organisational values and objectives.• Designed and delivered comprehensive training materials and sessions for managers on behavioural interviewing techniques, selection methodologies, and pertinent employment legislation, empowering them to make informed and compliant hiring decisions.• Implementation of psychometric assessment tools – SHL / Thomas International.• Presented keynote speeches at HR conferences, covering topics such as the advantages of technology implementation in direct resourcing and strategies for suppliers to cultivate robust relationships with HR professionals.

Level A/B, Mbti Qualified

Legal Studies