Mark Rhodes Email & Phone Number

I am a LEAN Six Sigma transformation and digital transformation practitioner with over 20 years of experience designing delivering and optimising operational org excellence, data insights, technology, and digital transformation across virtual and physical contact centres, Including back-office operations in heavily regulated environments. I have experience across complex, medium to large-scale programmes within various sectors, including Banking, FS, Utilities, Retail, High Tech, and Travel. I am passionate about leadership, developing, inspiring, and motivating teams to succeed. I have excellent organisation & management skills and natural communication & negotiation skills. I am adaptive, positively responsive to change and diligent in managing risks and issues. I specialise in working in fast-paced environments to tight deadlines, I am attentive in my decision-making, remaining accountable, customer-focused and driven. I always have a positive outlook and value personal development. I am enthusiastic, eager to learn and share knowledge, self-managed and passionate about ethical teamwork.

Listed skills include Team Management, Contact Centers, Customer Experience, Management, and 13 others.