Mark Croad Email & Phone Number

I help teams broaden and deepen their client relationships and win more business from new and existing clients. I work as an advisor and coach, but also like to roll up my sleeves and get stuck in. There are three aspects to this: clients, pipeline and pitching.Clients:I work with client teams to help shape the relationship proposition. When clients consistently trust in the relationship, depend on your expertise, and respect your service, then the fundamentals are in place for a healthy long-term partnership. It’s about staying ahead of the curve by anticipating likely market changes and the impact on clients, by shifting the daily routine of client management to a proactive discipline, and adding value to clients across several areas, from operational efficiencies to helping them realise their growth strategy.Pipeline:The other aspect of my approach focuses on challenging teams to identify appropriate ways to adapt and enhance their new business activity. This is crucial to keep up with changes in the market and evolving competition.It’s about driving behavioural change through training, coaching, audits, market reviews and client interviews – spotting the gaps that stand in the way of successful outcomes and going into the pitch in pole position.Pitch:This starts with working with teams to help them understand their current position and real chance of winning. Moving on to forming the right delivery team, win strategy and bespoke message, and ensuring the delivery is meticulously rehearsed, whether it’s ‘just a chat’ or a formal pitch.It’s about standing out throughout the pitch process.

Listed skills include Real Estate Development, Appraisals, Real Estate, Corporate Real Estate, and 8 others.