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I am highly experienced technical business analyst and cybersecurity consultant, specialising in cloud infrastructure, data governance and information security within large and complex enterprises. I bring 25 years of international experience of business transformation (including 8 years as a network engineer and 15 years as a business analyst) from projects within telecoms, banking & financial services and bioinformatics for clients in the UK, New Zealand, Spain and the Baltic States. My projects have included the introduction, enhancement and decommissioning of technology platforms and cloud infrastructure; new information security controls; datacentre migrations; and the realisation of new operating models. Throughout my career, I have demonstrated an ability to deliver through the entire solution life cycle from eliciting requirements to validating a complete solution and preparing for service handover, however I continuously strive to deliver added value to my clients with strategic support that shifts key decisions left and reduces project risk and cost in later stages. QUALIFICATIONS:A Masters in Business Administration (MBA) from Alliance Manchester Business SchoolIIBA Certified Business Analysis Professional (CBAP) and Certified Cybersecurity Analyst (CCA)ISC2 Professional Member and Certified Information Systems Security Professional (CISSP)BCS International Diploma in Business Analysis and Chartered IT Professional (CITP)PRINCE2 Practitioner of Project ManagementCertified Scrum Product Owner (CSPO)ITIL v3 FoundationSKILLS:Cloud infrastructure and services including Microsoft 365 and Azure, AWSMicrosoft 365 Enterprise Productivity, Security and Compliant Tools including MS Teams, EntraID, Defender, Purview and CopilotSecure Access Service Edge (SASE) and Security Services Edge (SSE) tools from Microsoft, ZScaler, NetSkope and Fortinet including:Zero Trust Network Access (ZTNA)Software Defined Wide Area Networks (SD-WAN)Data Loss Prevention (DLP)Secure Web Gateways (SWG)Cloud Access Security Broker (CASB)Backup and Recovery ToolsIdentity and Access Management (IAM) with Single-Sign On (SSO) including Microsoft EntraID (Azure Active Directory)Privileged Access Management (PAM)Telecommunications and Data CentresStrategic Analysis and Operating ModelsCybersecurity Frameworks and Risk AnalysisData GovernanceITIL Service ManagementInternational Speaker and expert on cybersecurity skills and the mindset for business analysts and other change professionals delivering secure IT transformation in the modern enterprise.
Envista Consulting Ltd.
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Company Director And Principal ConsultantEnvista Consulting Ltd.York, Gb -
North Yorkshire Chapter LeadYorkshire Cyber Security Cluster Nov 2023 - PresentYorkshire, England, GbThe mission of the Yorkshire Cybersecurity Cluster is to promote the cybersecurity profession by connecting industry and academic partners and cybersecurity professionals. As the lead representative in the North Yorkshire area, I organise training and networking events and respond to enquiries relating to cybersecurity matters in York and the surrounding area. -
North Branch Committee OfficerIiba Uk Jan 2023 - PresentAs a volunteer on the committee of the IIBA UK North Branch, I have been working to support the advancement of the business analysis professional in the region by organising events, delivering talks and helping other business analysts with their professional development. -
Company Director And Principal ConsultantEnvista Consulting Ltd. May 2014 - PresentAs the sole director and consultant of Envista Consulting, I provide business analysis and IT transformation services to British clients across the IT, Banking and Financial Services industries to help them with their business transformation needs.Previous clients have included: Telefonica UK (O2 Mobile), Sky Digital, The Cooperative Bank and Burberry. -
Founder And Principal ConsultantLuculence Consulting Oü Oct 2019 - PresentAs the sole director and consultant of Luculence Consulting, I provide business analysis and IT transformation services to European clients across the IT, Banking and Financial Services industries to help them with their business transformation needs.The most recent client has been Luminor Banking Group in the Baltic States. (see role for further information). -
Technical Business Analyst (Contract)Brevan Howard Jul 2023 - Feb 2024London, GbSenior Business Analyst on the Azure Application Migration workstream within the Coremont Datacentre Exit Project. Responsible for conducting discovery and analysis of over 100 business applications that were being hosted in legacy accomodation prior to their migration to new cloud hosting environments and closure of the data centre at the beginning of 2024. -
Business Analysis AssociateMvw Technology Jul 2023 - Feb 2024London, GbMVW is a fast growing IT consultancy that specialises in the technologies and practices that underpin the modern workplace. These include Microsoft 365 and Azure, security and compliance solutions. As an Associate Business Analyst, I support the needs of MVW's clients on a contract basis to promote their growth and strategic transformation. -
Guest SpeakerIrm Uk Sep 2023 - Sep 2023London, Greater London, GbDelivered two presentations and a panel discussion on subjects relating to the intersection of business analysis, cybersecurity and artificial intelligence to the annual European Business Analysis Conference 2023. -
Technical Business AnalystVaultex Uk Ltd Jan 2023 - Jul 2023London, Gb• At Vaultex, Mark was the Technical Business Analyst responsible for Cloud Infrastructure and Information Security activities.• During his first month, he competed a detailed analysis of the licencing arrangements in the organization for Microsoft cloud solutions and identified £85,000 in annual savings. This enabled the Vaultex to accelerate its technical roadmap by bringing forward the replacement of its existing CASB/DLP products (Trellix/SkyHigh) for Microsoft’s (Defender/Purview) by 12 months.• He conducted requirements elicitation workshops and interviews with technical and business stakeholders and document requirements for the Exchange Migration, Sharepoint Migration and Metallic (CommVault) Cloud Backup projects. He also provided business analysis support for activities to expand Vaultex’s use of its Cyberark based secrets management solution.• He reviewed DLP and cloud security controls against company policies and delivered recommendations to the Information Security team on how to remediate the areas where data privacy controls were ineffective or missing. • Finally, he also carried out an impact assessment on a plan to disable TLS 1.0 and 1.1 in the enterprise to ensure that any outstanding dependencies on these deprecated versions could be remediated before the change was implemented. -
Technical Business AnalystNewday Jan 2022 - Aug 2022London, London, Gb• I planned and conducted business analysis activity for an information security remediation programme related to controlling risks to contact centre services arising from the dramatic increase in remote working over the last two years. • I reviewed the output of recent penetration tests and internal audits to produce a risk based prioritisation of outstanding issues and a report describing a range of remediation options arranged by cost and likely effectiveness.• I conducted the analysis required to enable Azure AD single sign on integration, conditional access and MFA on the top twelve highest priority SaaS applications in use by the business including SalesForce and Anaplan.• I consulted stakeholders across the entire enterprise to elicit and document requirements for a new zero-trust network access (ZTNA) solution provided by ZScaler to replace existing web content filtering and VPN tooling.• I investigated the ecosystem of internal and third party SaaS applications to document the required access rules to enable legitimate business activity, while applying controls on unauthorised activities such as privilege escalation or lateral movement• In preparation for a proof of concept for ZScaler, I assembled a traceability matrix, wrote test cases, engaged pilot users and tracked progress of JIRA tickets regarding queries and issues that were raised by project stakeholders and PoC participants. -
Technical Business Analyst (Digital Health)Waracle Sep 2021 - Nov 2021London, England, Gb• At Waracle, Mark conducted analysis through a rapid discovery phase for a new validation tool that processes clinical trial data for a major client in the pharmaceutical industry. • This role included eliciting requirements from the client, documenting epics, user stories and acceptance criteria, contributing to data analysis workshops, and running backlog refinement and estimation sessions with architecture, development and QA teams.• The project followed a highly agile approach, using JIRA for backlog management with 2-week sprint cycles, to develop a prototype workflow in a new local development environment using GitLab, Kubernetes and Argo workflow on MS Azure. -
Senior Business Analyst ContractCalyx Jun 2021 - Aug 2021Nottingham, Gb• Mark joined Calyx shortly after its separation from Parexel (the original parent company), to support the preparations for the migration of all Calyx infrastructure and services from Parexel data centres into new dedicated accommodation.• As the Business Analyst on the Billerica DC Exit programme, he conducted an extensive series of workshops with representatives from service operations, product owners and stakeholders upto the VP level, developing requirements and project reports on a highly complex and impactful change. -
Contract Business AnalystDla Piper Feb 2021 - May 2021London, England, Gb• Mark joined DLA Piper to introduce new agile working practices and ceremonies within a critical programme of cloud adoption while the organisation recruited permanent resources to continue the journey.• Working with architects, application engineers and DevOps project resources, he documented technical and business requirements for a new pipeline of applications to be migrated to DLA Piper’s tenant on Microsoft’s Azure cloud.• He was also responsible for project stakeholder management activity and communications between technical teams and application owners to document business requirements, acceptance criteria, and factors affecting backlog prioritisation. -
Lead Business Analyst (Cloud Security)Luminor Group Oct 2019 - Dec 2020Tallinn, Harju, Ee• At Luminor Banking Group, Mark was the lead business analyst on the Cloud Security improvement programme, a critical part of the New Bank portfolio which has been developing a brand new cloud-hosted, digital banking architecture to replace Luminor's legacy banking infrastructure.• He elicited and documented requirements for a collection of new capabilities including a new Microsoft Cloud Access Security Broker (CASB), F5 Web Application Firewall, Cloud Anti-Virus for AWS and a revised Secrets Management process.• He produced acceptance criteria and organised Proof of Concepts for these preferred vendors as part of tendering process.• He also managed senior relationships with key stakeholders including the Head of DevOps, Head of Security & Privacy and the Chief Information Security Officer. -
Security Business AnalystBurberry Feb 2019 - Aug 2019London, Gb• Mark joined Burberry in their Information Protection team to conduct requirement elicitation activities and workshops to on a programme to deliver a new Cloud Access Service Broker (CASB) solution and Data Loss Prevention (DLP) tools. • His role consisted of stakeholder consultation, policy analysis, threat analysis and requirement engineering to support the business objective of monitoring and controlling information security risks arising from the growing use of cloud services.• He also documented use cases and user journeys for a new single way of working that would automate much of the process of classifying and controlling the use and distribution of sensitive information across the organisation and with third parties. -
Contract Business AnalystStepchange Debt Charity Oct 2018 - Dec 2018Leeds, England, Gb• Mark joined the Business Readiness team at StepChange to support the process of rolling out robotic process automation (RPA) of the charity’s processes and decision logic on the Pega application framework. The objective of this programme was to improve scalability, reliability and efficiency of the charity’s operating model. • He covered an eight-week long resourcing gap in the run up to a major delivery milestone while the charity was awaiting the arrival of a new permanent member of the team. During this time, he conducted the interviews and workshops with senior stakeholders and SMEs across five business areas to determine their requirements and deliver impact assessments and user stories to cover functionality that was not already captured within the MVP design• Mark also investigated and delivered recommendations for several high-risk areas including a potential GDPR issue and various user experience/customer experience and data integrity concerns. -
Senior Business AnalystCo-Op Apr 2018 - Sep 2018Manchester, England, GbCooperative Group Senior Business Analyst (Various Projects)• At the Coop Group, Mark conducted the business analysis activity for six Retail IT Distribution projects in parallel. These projects included a critical remediation of the networking systems and distribution centre comms rooms, a rollout of a new software client for self-service tills and a reengineering of the warehouse labour management systems.• This role involved identifying and engaging with diverse stakeholders, arranging and facilitating workshops, documenting requirements, obtaining the necessary approvals for those requirements using the JAMA application and supporting project managers in matters relating to scope and detailed business objectives. • Through his contributions to the labour management project, he identified and documented dozens of workplace scenarios that might lead to inefficiency in distribution centre operations and in doing so enabled the organisation to realise benefits in the order of 10,000s of man hours per annum. -
Senior Business Analyst (Various Projects, Telefónica Account)North Highland Jun 2016 - Feb 2018Atlanta, Ga, Us• At Telefónica, Mark delivered significant contributions to several fast moving projects within Telefonica’s online services programme and international charging systems following changes to the EU regulations for calling while Roaming.• For the Office 365 Migration project, he investigated and documented the requirements for a multi-phased project to migrate 18,000 corporate users from an in-house Microsoft Exchange email and Lync messaging solution to a hybrid cloud solution. This solution included Microsoft Office 365, Exchange, Skype for Business, Sharepoint and OneDrive.• For the online upgrades programme, he investigated issues with data quality within O2’s customer information records and presented a report with recommendations to the programme leadership and business owners. This was later used define the scope of a data cleanse exercise for which Accenture were engaged.• For the EU Regulations 2017 project, Mark elicited and documented the requirements from business stakeholders for a project that was formed to rectify a charging anomaly. This exercise resolved a defect that had exposed the organisation to potential fraud and was costing the business £2m in lost revenue each year. -
Senior Business AnalystUkar Jan 2016 - Jun 2016Bingley, West Yorkshire, Gb• At UKAR, Mark was a significant contributor to the transformation programme which separated the UKAR organisation into an asset holding company and an independent mortgage servicing operation with a £50bn portfolio under management.• His major deliverables included requirements, specifications and process definition documents that were used to stand up a completely new “Client Relationship Management” function (within the servicing company) to address the needs of existing and prospective clients including Cerberus, TSB and the new UKAR business. These artefacts described the new team’s role within core processes such as governance, compliance, MI reporting, change, incident and issue management.• He also assisted the commercial discussions by organising workshops, arranging representation from senior management and subject matter experts, recording minutes and resolving outstanding actions. -
Business AnalystThe Co-Operative Bank Plc Jul 2015 - Jan 2016Manchester, Greater Manchester, Gb• At the Cooperative Bank, Mark joined the largest IT transformation programme in the organisation for a generation. This initiative was part of a multi-year business turnaround plan that had been accelerated by a Bank of England (PRA) regulatory obligation to migrate the bank’s entire technical estate to new, dedicated facilities within IBM managed datacentres.• Mark performed the cutover and contingency discovery phase for a large number of mission critical business areas including finance, treasury, risk and the commercial banking unit. This involved identifying and building relationships with stakeholders, eliciting their requirements and identifying technical and process impacts arising from planned cutover events.• Upon completion of the investigation, Mark produced a series of project artefacts to explain and document the business’ preferred approach to mitigating the risks to the bank’s operating activities and also by extension to its reputation in the event that these changes were to lead to unintended effects that became visible to valuable customers and third parties. -
Affiliate Business AnalystNorth Highland Uk Jun 2014 - Jul 2015Atlanta, Ga, UsResponsible for delivering business analysis and stakeholder management for a key client, a market leader in the UK mobile telecommunications market. -
Senior Business AnalystO2 (Telefónica Uk) Jun 2014 - Jul 2015Reading, England, Gb• At Telefonica, Mark was the senior business analyst on a £50m telephony programme within a larger extensive IT transformation programme that had been created to transition 9,000 end-users onto a new operating model. • In this role he was responsible for conducting interviews and facilitating workshops to elicit, refine and communicate both business and technical requirements to stakeholders ranging from SMEs through to the heads of the affected business units. • This was a technically demanding role that utilized a very wide range of skills and knowledge including Avaya telephony systems, Verint Call Recording solutions, Eckoh Interactive Voice Response (IVR) systems, networking and security.• He supported the emerging relationship between Telefonica and Capita in a recent strategic outsourcing arrangement by managing relationships with key stakeholders, gathering information to support project business cases, delivering business and technical briefings to parties on both sides of the partnership. • He also conducted detailed investigation into prospective risks and benefits of multiple approaches and provided recommendations that directly informed the decisions of TEF’s steering committee. -
Senior Business AnalystTelecom New Zealand Jul 2013 - May 2014Auckland, Auckland, Nz• Mark was engaged by Telecom as the lead Business Analyst for a portfolio of strategic upgrades to the Telecom fixed network at a crucial time in the New Zealand telecommunications industry. Telecom was in the process of radically re-engineering its network architecture in response to emerging competition in several key markets and these initiatives were business critical, broad in scope and were being delivered under very tight constraints of time and cost.• In this role he elicited, documented and traced requirements for a family of related projects with outcomes that included augmenting the New Zealand internet gateways with extra capacity, upgrading the P-nodes on a national MPLS core network from Juniper MX960 hardware to new Juniper PTX5000 routers, deploying a new 100G Optical Transport Network (OTN) built on Alcatel-Lucent PSS hardware, deploying Alcatel-Lucent 7750 PE nodes for a new Carrier Ethernet platform and deploying a national SD-SDI/HD-SDI video contribution network for a leading New Zealand television broadcaster.• Mark also addressed a business need for improved document control. He did this by conducting a brief series of interviews and workshops with key stakeholders and then he developed a simple process to address the issues that he found. -
President, Wellington BranchNational Speakers Association Of New Zealand (Inc) 2012 - 2013Albany, North Shore City, Nz -
Branch Executive (Events Portfolio)National Speakers Association Of New Zealand (Inc) Sep 2010 - Jul 2012Albany, North Shore City, Nz -
Technical Business AnalystMinistry Of Social Development In Wellington, New Zealand Feb 2012 - Jul 2012Wellington, Nz* Over the last year, Mark has been an active contributor to 8 significant projects within the Ministry of Social Development during a period of unprecedented technological change. From within the Client Applications Portfolio of the IT Practice, he has been responsible for delivering project assets and assuring quality from end to end of the software delivery lifecycle. * In April 2012, Mark ran a series of workshops with stakeholders from all major business units to elaborate and prioritise over 200 outstanding Production defects. The recommendations arising from these workshops were accepted by the project sponsor and led to approximately 20% of the candidate defects being successfully resolved in a recent software release. * In June 2012, Mark identified and resolved a significant gap in the scope of a very large programme of work within two weeks of delivery. Without this timely intervention, this defect would have prevented a new contact centre from entering service in time to meet a set of new legislative requirements. * Mark is the Client Applications BAU Representative for several significant forums including the Cúram Configuration Management forum, the Cúram Tech Leads forum and the Cúram Business Analysis forum. At these meetings he represents the interests of the Production Support team and of the users of the Ministry's client application portfolio by reviewing new proposals, communicating the needs of his clients and providing recommendations for appropriate action. * In summary, Mark's conducts a broad range of business analysis activities including carrying out original investigation into technology using internal information systems and reference materials, interviewing stakeholders and facilitating workshops to gather requirements and resolve issues, and preparing documentation such as work definitions and use cases. -
Deployment Specialist (Contract)The Todd Corporation Nov 2011 - Dec 2011• Mark supported a $1.2m technology project with numerous issues that were posing an immediate threat to delivery. • He investigated and improved the processes, in consultation with the project team and key stakeholders, to successfully bring the project back on track. • Mark single-handedly designed and implemented a new workflow process which improved efficiency, reliability and speed of hardware configuration within the constraints of the existing project resources and infrastructure. • Within the first week he achieved the following outcomes with no further investment of capital or personnel.o Several barriers to delivery were removed and the rate of production was increased to 30 times the previous rate.o All outstanding orders from before he started were fulfilled and all new orders were delivered immediately.o Four iterations of the build were completed, producing the first version that satisfied all business requirements for security, stability and functionality.
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Senior Business AnalystTelecom New Zealand May 2011 - Jun 2011Auckland, Auckland, NzAt Telecom, I investigated and presented the high-level requirements for a large migration project under the broadband aggregation programme. My successful delivery required establishing relationships, swiftly and effectively, with solution architects, project managers and subject matter experts in order to identify and document improvements to existing processes. The objective of my project was to identify the requirements for a set of new automated systems which will ultimately provide a more scalable approach to meeting business needs and deliver an improved customer experience. -
Technical Business AnalystAlcatel-Lucent (New Zealand) Ltd. Jul 2010 - Apr 2011I returned to Alcatel-Lucent in mid-2010 as Network Capability Engineer on capacity expansion projects for Telecom NZ. This role was substantially similar to the role that I had previously performed with Alcatel-Lucent (NZ). This role involved facilitating a smooth transition of new solutions into service by validating the implemention against documented stakeholder requirements. In particular I was responsible for auditing of the Mayoral Drive and Christchurch mobile service core, producing compliance reports and as-built documentation for further operational support. I also developed documentation, including capacity plans, impact assessments and methods of procedure.
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Coach And TrainerEnvista Consulting Jun 2007 - Mar 2011A fully qualified Envista Coach and Practitioner able to deliver the complete range of therapeutic, coaching, training and lifestyle services. Author and developer of training manuals around positive psychology in coaching and a personal strengths based approach to therapeutic change. Organisational subject matter expert for NLP.
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Elearning Development TrainerMinistry Of Education Feb 2010 - Jun 2010Wellington, -, NzAt the Ministry of Education, I developed and delivered training sessions relating to new information systems to Ministry of Education and School management teams around New Zealand In this role I was responsible for liaising with project sponsors and stakeholders to manage requirements and to elicit organisational and learner needs. I also recorded and tracked participant and course outcomes in a proprietary LMS. -
Area GovernorToastmasters District 72 Jul 2009 - Jun 2010As Toastmasters Area Governor for Area E9 (Wellington City, Lunchtime clubs) I was responsible for coordinating the learning experiences of over 100 emerging leaders and speakers. While in this role, I successfully organised numberous significant Toastmasters events including training workshops, contests and AGMs. I also launched a new club and worked with the branch committees to maintain positive experiences for learners and high level of engagement across all of my clubs.
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MemberNational Speakers Association Of New Zealand (Inc) 2010 - 2010Albany, North Shore City, Nz -
Senior Technical Business AnalystAlcatel-Lucent (New Zealand) Ltd. Apr 2006 - Nov 2009Espoo, Southern Finland, FiA very diverse role that consisted of project coordination, technical authorship, review of business processes and information management. Key successes included developing a new spares management framework process for Telecom New Zealand's next generation telecoms network. The successful and timely deployment of a complete service provider class VoIP platform in a staging lab and producing wide ranging documentation for ITIL compliance and the deployment of telecommunications projects. -
Logical Design EngineerNtl Sep 2005 - Mar 2006Responsible for designing new network services including next generation broadband (ADSL2+ and Cablemodem), Ethernet over CWDM/DWDM WAN connectivity, MPLS and VPLS based management circuits and various datacentre infrastructure including DMZs, firewall migrations and new server builds.
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Engineering Information ManagerNtl Nov 2003 - Aug 2005In current role is responsible for producing, editing and quality assuring detailed documentation, including the development of new concepts, in areas such as core network architecture and broadband infrastructure (cablemodem and ADSL LLU).
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Data And Ip EngineerNtl Sep 2000 - Oct 2003A high-second line network operations role involving the coordination of new hardware integration with field staff, remote network configuration and ensuring the swift resolution of faults escalated by Network Management Technicians.
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Information Management TechnicianIcl Sep 1999 - Sep 2000Providing technical support services to employees of BG Group (British Gas) Plc. Main areas of responsibility included managing Microsoft Windows servers, troubleshooting a global network of Frame Relay circuits and liasing with specialist groups for the administration of bespoke messaging and business systems.
Mark Cross Mba Mciis Cbap Cissp Skills
Mark Cross Mba Mciis Cbap Cissp Education Details
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Alliance Manchester Business SchoolGeneral -
University Of YorkBiochemistry -
Bcs, The Chartered Institute For ItBusiness Analysis -
International Institute Of Business AnalysisBusiness Analysis -
The Knowledge AcademyProject Management -
Te Wananga O AotearoaNational Certificate Of Adult Education And Training -
Transformations InternationalNeurolinguistic Programming -
University Of PennsylvaniaFoundations Of Positive Psychology -
Harrogate Grammar SchoolGeneral Studies -
The Chartered Banker InstituteProfessional Banking
Frequently Asked Questions about Mark Cross Mba Mciis Cbap Cissp
What company does Mark Cross Mba Mciis Cbap Cissp work for?
Mark Cross Mba Mciis Cbap Cissp works for Envista Consulting Ltd.
What is Mark Cross Mba Mciis Cbap Cissp's role at the current company?
Mark Cross Mba Mciis Cbap Cissp's current role is Company Director and Principal Consultant.
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Mark Cross Mba Mciis Cbap Cissp's direct phone number is +4477744*****
What schools did Mark Cross Mba Mciis Cbap Cissp attend?
Mark Cross Mba Mciis Cbap Cissp attended Alliance Manchester Business School, University Of York, Bcs, The Chartered Institute For It, International Institute Of Business Analysis, The Knowledge Academy, Te Wananga O Aotearoa, Transformations International, University Of Pennsylvania, Harrogate Grammar School, The Chartered Banker Institute.
What are some of Mark Cross Mba Mciis Cbap Cissp's interests?
Mark Cross Mba Mciis Cbap Cissp has interest in Current Affairs, Entrepreneurship, Badminton, Politics, Economic Empowerment, Education, Reading, Poverty Alleviation, Science And Technology, Swimming.
What skills is Mark Cross Mba Mciis Cbap Cissp known for?
Mark Cross Mba Mciis Cbap Cissp has skills like Business Analysis, Training, Coaching, Leadership, Software Documentation, Nlp, Itil, Public Speaking, Telecommunications, Entrepreneurship, Process Improvement, Management.
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