Mark Cross Mba Mciis Cbap Cissp Email & Phone Number

York, GB

York, GB

Yorkshire, England, GB

The mission of the Yorkshire Cybersecurity Cluster is to promote the cybersecurity profession by connecting industry and academic partners and cybersecurity professionals. As the lead representative in the North Yorkshire area, I organise training and networking events and respond to enquiries relating to cybersecurity matters in York and the surrounding.

As a volunteer on the committee of the IIBA UK North Branch, I have been working to support the advancement of the business analysis professional in the region by organising events, delivering talks and helping other business analysts with their professional development.

As the sole director and consultant of Envista Consulting, I provide business analysis and IT transformation services to British clients across the IT, Banking and Financial Services industries to help them with their business transformation needs.Previous clients have included: Telefonica UK (O2 Mobile), Sky Digital, The Cooperative Bank and Burberry.

As the sole director and consultant of Luculence Consulting, I provide business analysis and IT transformation services to European clients across the IT, Banking and Financial Services industries to help them with their business transformation needs.The most recent client has been Luminor Banking Group in the Baltic States. (see role for further.

London, GB

Senior Business Analyst on the Azure Application Migration workstream within the Coremont Datacentre Exit Project. Responsible for conducting discovery and analysis of over 100 business applications that were being hosted in legacy accomodation prior to their migration to new cloud hosting environments and closure of the data centre at the beginning of 2024.

London, GB

MVW is a fast growing IT consultancy that specialises in the technologies and practices that underpin the modern workplace. These include Microsoft 365 and Azure, security and compliance solutions. As an Associate Business Analyst, I support the needs of MVW's clients on a contract basis to promote their growth and strategic transformation.

London, Greater London, GB

Delivered two presentations and a panel discussion on subjects relating to the intersection of business analysis, cybersecurity and artificial intelligence to the annual European Business Analysis Conference 2023.

London, GB

• At Vaultex, Mark was the Technical Business Analyst responsible for Cloud Infrastructure and Information Security activities.
• During his first month, he competed a detailed analysis of the licencing arrangements in the organization for Microsoft cloud solutions and identified £85,000 in annual savings. This enabled the Vaultex to accelerate.
• He conducted requirements elicitation workshops and interviews with technical and business stakeholders and document requirements for the Exchange Migration, Sharepoint Migration and Metallic (CommVault) Cloud Backup.
• He reviewed DLP and cloud security controls against company policies and delivered recommendations to the Information Security team on how to remediate the areas where data privacy controls were ineffective or missing.
• Finally, he also carried out an impact assessment on a plan to disable TLS 1.0 and 1.1 in the enterprise to ensure that any outstanding dependencies on these deprecated versions could be remediated before the change.

London, London, GB

• I planned and conducted business analysis activity for an information security remediation programme related to controlling risks to contact centre services arising from the dramatic increase in remote working over the.
• I reviewed the output of recent penetration tests and internal audits to produce a risk based prioritisation of outstanding issues and a report describing a range of remediation options arranged by cost and likely.
• I conducted the analysis required to enable Azure AD single sign on integration, conditional access and MFA on the top twelve highest priority SaaS applications in use by the business including SalesForce and Anaplan.
• I consulted stakeholders across the entire enterprise to elicit and document requirements for a new zero-trust network access (ZTNA) solution provided by ZScaler to replace existing web content filtering and VPN tooling.
• I investigated the ecosystem of internal and third party SaaS applications to document the required access rules to enable legitimate business activity, while applying controls on unauthorised activities such as.
• In preparation for a proof of concept for ZScaler, I assembled a traceability matrix, wrote test cases, engaged pilot users and tracked progress of JIRA tickets regarding queries and issues that were raised by project.

London, England, GB

• At Waracle, Mark conducted analysis through a rapid discovery phase for a new validation tool that processes clinical trial data for a major client in the pharmaceutical industry.
• This role included eliciting requirements from the client, documenting epics, user stories and acceptance criteria, contributing to data analysis workshops, and running backlog refinement and estimation sessions with.
• The project followed a highly agile approach, using JIRA for backlog management with 2-week sprint cycles, to develop a prototype workflow in a new local development environment using GitLab, Kubernetes and Argo.

Nottingham, GB

• Mark joined Calyx shortly after its separation from Parexel (the original parent company), to support the preparations for the migration of all Calyx infrastructure and services from Parexel data centres into new.
• As the Business Analyst on the Billerica DC Exit programme, he conducted an extensive series of workshops with representatives from service operations, product owners and stakeholders upto the VP level, developing.

London, England, GB

• Mark joined DLA Piper to introduce new agile working practices and ceremonies within a critical programme of cloud adoption while the organisation recruited permanent resources to continue the journey.
• Working with architects, application engineers and DevOps project resources, he documented technical and business requirements for a new pipeline of applications to be migrated to DLA Piper’s tenant on Microsoft’s.
• He was also responsible for project stakeholder management activity and communications between technical teams and application owners to document business requirements, acceptance criteria, and factors affecting.

Tallinn, Harju, EE

• At Luminor Banking Group, Mark was the lead business analyst on the Cloud Security improvement programme, a critical part of the New Bank portfolio which has been developing a brand new cloud-hosted, digital banking.
• He elicited and documented requirements for a collection of new capabilities including a new Microsoft Cloud Access Security Broker (CASB), F5 Web Application Firewall, Cloud Anti-Virus for AWS and a revised Secrets.
• He produced acceptance criteria and organised Proof of Concepts for these preferred vendors as part of tendering process.
• He also managed senior relationships with key stakeholders including the Head of DevOps, Head of Security & Privacy and the Chief Information Security Officer.

London, GB

• Mark joined Burberry in their Information Protection team to conduct requirement elicitation activities and workshops to on a programme to deliver a new Cloud Access Service Broker (CASB) solution and Data Loss.
• His role consisted of stakeholder consultation, policy analysis, threat analysis and requirement engineering to support the business objective of monitoring and controlling information security risks arising from the.
• He also documented use cases and user journeys for a new single way of working that would automate much of the process of classifying and controlling the use and distribution of sensitive information across the.

Leeds, England, GB

• Mark joined the Business Readiness team at StepChange to support the process of rolling out robotic process automation (RPA) of the charity’s processes and decision logic on the Pega application framework. The.
• He covered an eight-week long resourcing gap in the run up to a major delivery milestone while the charity was awaiting the arrival of a new permanent member of the team. During this time, he conducted the interviews.
• Mark also investigated and delivered recommendations for several high-risk areas including a potential GDPR issue and various user experience/customer experience and data integrity concerns.

Manchester, England, GB

• Cooperative Group Senior Business Analyst (Various Projects)
• At the Coop Group, Mark conducted the business analysis activity for six Retail IT Distribution projects in parallel. These projects included a critical remediation of the networking systems and distribution centre.
• This role involved identifying and engaging with diverse stakeholders, arranging and facilitating workshops, documenting requirements, obtaining the necessary approvals for those requirements using the JAMA application.
• Through his contributions to the labour management project, he identified and documented dozens of workplace scenarios that might lead to inefficiency in distribution centre operations and in doing so enabled the.

Atlanta, GA, US

• At Telefónica, Mark delivered significant contributions to several fast moving projects within Telefonica’s online services programme and international charging systems following changes to the EU regulations for.
• For the Office 365 Migration project, he investigated and documented the requirements for a multi-phased project to migrate 18,000 corporate users from an in-house Microsoft Exchange email and Lync messaging solution.
• For the online upgrades programme, he investigated issues with data quality within O2’s customer information records and presented a report with recommendations to the programme leadership and business owners. This was.
• For the EU Regulations 2017 project, Mark elicited and documented the requirements from business stakeholders for a project that was formed to rectify a charging anomaly. This exercise resolved a defect that had.

Bingley, West Yorkshire, GB

• At UKAR, Mark was a significant contributor to the transformation programme which separated the UKAR organisation into an asset holding company and an independent mortgage servicing operation with a £50bn portfolio.
• His major deliverables included requirements, specifications and process definition documents that were used to stand up a completely new “Client Relationship Management” function (within the servicing company) to.
• He also assisted the commercial discussions by organising workshops, arranging representation from senior management and subject matter experts, recording minutes and resolving outstanding actions.

Manchester, Greater Manchester, GB

• At the Cooperative Bank, Mark joined the largest IT transformation programme in the organisation for a generation. This initiative was part of a multi-year business turnaround plan that had been accelerated by a Bank.
• Mark performed the cutover and contingency discovery phase for a large number of mission critical business areas including finance, treasury, risk and the commercial banking unit. This involved identifying and building.
• Upon completion of the investigation, Mark produced a series of project artefacts to explain and document the business’ preferred approach to mitigating the risks to the bank’s operating activities and also by.

Atlanta, GA, US

Responsible for delivering business analysis and stakeholder management for a key client, a market leader in the UK mobile telecommunications market.

Reading, England, GB

• At Telefonica, Mark was the senior business analyst on a £50m telephony programme within a larger extensive IT transformation programme that had been created to transition 9,000 end-users onto a new operating model.
• In this role he was responsible for conducting interviews and facilitating workshops to elicit, refine and communicate both business and technical requirements to stakeholders ranging from SMEs through to the heads of.
• This was a technically demanding role that utilized a very wide range of skills and knowledge including Avaya telephony systems, Verint Call Recording solutions, Eckoh Interactive Voice Response (IVR) systems.
• He supported the emerging relationship between Telefonica and Capita in a recent strategic outsourcing arrangement by managing relationships with key stakeholders, gathering information to support project business.
• He also conducted detailed investigation into prospective risks and benefits of multiple approaches and provided recommendations that directly informed the decisions of TEF’s steering committee.

Auckland, Auckland, NZ

• Mark was engaged by Telecom as the lead Business Analyst for a portfolio of strategic upgrades to the Telecom fixed network at a crucial time in the New Zealand telecommunications industry. Telecom was in the process.
• In this role he elicited, documented and traced requirements for a family of related projects with outcomes that included augmenting the New Zealand internet gateways with extra capacity, upgrading the P-nodes on a.
• Mark also addressed a business need for improved document control. He did this by conducting a brief series of interviews and workshops with key stakeholders and then he developed a simple process to address the issues.

Albany, North Shore City, NZ

Albany, North Shore City, NZ

Wellington, NZ

* Over the last year, Mark has been an active contributor to 8 significant projects within the Ministry of Social Development during a period of unprecedented technological change. From within the Client Applications Portfolio of the IT Practice, he has been responsible for delivering project assets and assuring quality from end to end of the software.

• Mark supported a $1.2m technology project with numerous issues that were posing an immediate threat to delivery.
• He investigated and improved the processes, in consultation with the project team and key stakeholders, to successfully bring the project back on track.
• Mark single-handedly designed and implemented a new workflow process which improved efficiency, reliability and speed of hardware configuration within the constraints of the existing project resources and infrastructure.
• Within the first week he achieved the following outcomes with no further investment of capital or personnel.o Several barriers to delivery were removed and the rate of production was increased to 30 times the previous.

Auckland, Auckland, NZ

At Telecom, I investigated and presented the high-level requirements for a large migration project under the broadband aggregation programme. My successful delivery required establishing relationships, swiftly and effectively, with solution architects, project managers and subject matter experts in order to identify and document improvements to existing.

I returned to Alcatel-Lucent in mid-2010 as Network Capability Engineer on capacity expansion projects for Telecom NZ. This role was substantially similar to the role that I had previously performed with Alcatel-Lucent (NZ). This role involved facilitating a smooth transition of new solutions into service by validating the implemention against documented.

A fully qualified Envista Coach and Practitioner able to deliver the complete range of therapeutic, coaching, training and lifestyle services. Author and developer of training manuals around positive psychology in coaching and a personal strengths based approach to therapeutic change. Organisational subject matter expert for NLP.

Wellington, -, NZ

At the Ministry of Education, I developed and delivered training sessions relating to new information systems to Ministry of Education and School management teams around New Zealand In this role I was responsible for liaising with project sponsors and stakeholders to manage requirements and to elicit organisational and learner needs. I also recorded and.

As Toastmasters Area Governor for Area E9 (Wellington City, Lunchtime clubs) I was responsible for coordinating the learning experiences of over 100 emerging leaders and speakers. While in this role, I successfully organised numberous significant Toastmasters events including training workshops, contests and AGMs. I also launched a new club and worked with.

Albany, North Shore City, NZ

Espoo, Southern Finland, FI

A very diverse role that consisted of project coordination, technical authorship, review of business processes and information management. Key successes included developing a new spares management framework process for Telecom New Zealand's next generation telecoms network. The successful and timely deployment of a complete service provider class VoIP.

Responsible for designing new network services including next generation broadband (ADSL2+ and Cablemodem), Ethernet over CWDM/DWDM WAN connectivity, MPLS and VPLS based management circuits and various datacentre infrastructure including DMZs, firewall migrations and new server builds.

In current role is responsible for producing, editing and quality assuring detailed documentation, including the development of new concepts, in areas such as core network architecture and broadband infrastructure (cablemodem and ADSL LLU).

A high-second line network operations role involving the coordination of new hardware integration with field staff, remote network configuration and ensuring the swift resolution of faults escalated by Network Management Technicians.

Providing technical support services to employees of BG Group (British Gas) Plc. Main areas of responsibility included managing Microsoft Windows servers, troubleshooting a global network of Frame Relay circuits and liasing with specialist groups for the administration of bespoke messaging and business systems.

Master Of Business Administration - Mba, Business Administration And Management, General

Bsc. (Hons), Biochemistry

International Diploma In Business Analysis, Business Analysis

Certified Business Analysis Professional (Cbap), Business Analysis

Prince2 Practitioner, Project Management

National Certificate Of Adult Education And Training

Master Practitioner And Trainer, Neurolinguistic Programming

Foundations Of Positive Psychology

A-Levels, Biology, Chemistry, Physics, General Studies

Professional Banker Diploma, Professional Banking