Mark C. Email & Phone Number

Irvine, California, United States

Santa Fe Springs, Ca

Manufacturing and Distribution Company• Oversee all aspects of Information Technology operations, including network infrastructure, Windows Servers (2008-2019), Hyper-V, Exchange, Azure, and a Hybrid O365 environment.• Manage and maintain key business systems such as Microsoft Dynamics GP, SalesPad CRM, and MS Teams, ensuring seamless integration and optimal performance.• Provide comprehensive helpdesk support and manage all IT operations, ensuring efficient service delivery and troubleshooting across the organization.

Laguna Hills, Ca

• Specialized in business process optimization and cross-platform database integration, delivering streamlined workflows and enhanced data connectivity across systems.• Collaborated closely with senior leadership and department heads as project manager, overseeing the development and successful implementation of key business applications.• Led the migration from Peachtree Accounting to Microsoft Dynamics GP, managing the full upgrade process from Dynamics GP 2010 to 2013, and later to 2015, over a span of 9 years, ensuring smooth transitions and minimal disruption to operations.• Managed and executed numerous integrations of Dynamics GP with in-house developed applications, including custom CRM, LMS, and Order Management systems, improving data flow and operational efficiency.• Implemented and administered CampusVue Student Nexus, including designing a robust data warehouse with replication and de-normalization strategies to optimize reporting capabilities and enhance decision-making across departments.

• Administer and maintain Windows Server environments, ensuring optimal performance and security.• Manage Active Directory to streamline user access, security policies, and group management.• Oversee MS SQL Server databases, ensuring data integrity, performance, and availability.• Administer and support multiple versions of Microsoft Exchange (2000/2003/2007), ensuring reliable email communication.• Lead the deployment and management of Norton Antivirus Enterprise, safeguarding the organization from security threats.• Configure and manage VMware ESX Server 2.5, driving efficient virtualization and resource utilization.• Manage and implement Backup Exec solutions, ensuring comprehensive data backup and disaster recovery strategies.• Design, configure, and maintain 3COM & CISCO physical and wireless networks, ensuring robust and secure connectivity.• Oversee the configuration and administration of PBX systems, ensuring reliable and efficient communication across the organization.

Long Beach, Ca

• Successfully managed all departmental projects, including the implementation and upgrades of Microsoft Dynamics GP, consistently delivering on time and under budget.• Developed and implemented a five-year IT strategy and budget, aligning software and infrastructure investments with departmental goals and future needs.• Planned, installed, and maintained a Windows 2000 network, including hardware, software, and 50+ workstations, ensuring seamless operations. Implemented and managed Great Plains ERP/MFG/SCM on an SQL platform, and utilized FRx, Crystal Reports, and GP Report Writing to generate customized reporting solutions.• Implemented and managed Goldmine Front Office CRM, optimizing customer relationship management processes.• Administered Norstar Voice Mail and PBX systems, and led the implementation of a wide-area network (WAN) across four locations, ensuring reliable and secure communications.• Directed the development of custom web applications, improving internal business processes and enhancing operational efficiency.• Led the TL9000 certification project, developing comprehensive documentation and written procedures for all aspects of IT operations, ensuring full compliance and streamlined processes.

San Bernardino, Ca

Small business IT consulting.