Márk Csányi Email & Phone Number

Budapest, Hu

Budapest, Hu

Budapest, Hungary

Budapest, Hungary

Budapest, Hungary

Overall management of the store, including day-to-day operations, maintaining a high standard of visual merchandising and store appearance.
Recruitment, supervising a team of 15-20 employees and providing training.
Developing and implementing strategies to increase sales and customer satisfaction.
Handling customer queries, concerns and resolving complaints.
Monitoring market trends and making recommendations for product offerings.
Inventory management, responsible for placing orders and maintaining relationships with suppliers and vendors to ensure a consistent and high-quality supply of products.
Monitoring budget, controlling costs and maximizing profitability.
Collaborating with the airport management and marketing department to drive sales and improve customer experience.

Liszt Ferenc International Airport Budapest, Hungary

Coordination of a 40+ hostess employee team. In charge of the recruitment process, issuing employment contracts, responsible for payroll calculations. Creating work-schedules for the employees and providing fast response in case of unforseen changes.
Developed an elaborate training process, resulting in an increased employee retention rate. Regularly controlling and correcting their communication and service in order to achieve the highest customer satisfaction.
While leading the team, achieved the Service Provider of the Year 2021 award by the Budapest Airport.

Budapest, Hungary

Scheduling and supervising the work of the operators, handing out their tasks, monitoring and providing feedback through quality control, creating reports for internal purposes. Handling the recruitment and training. Continuous communication with the coordinators and the management.

Budapest

Guiding different night-time tours in the city centre: Free Pub Crawl, Anti-Pub Crawl, Hungária Koncert bar tours. Managing the groups of 10-35 people, communication with bars and restaurants.

Budapest, Hungary

Representation of the local organisation towards the university and stakeholders. Management and coordination of the daily operation.

Budapest, Hungary

Processing new bookings via the PROTEL property management system.
Handling the check-in and check-out processes, and payments by card and in cash.
Engaging customers, providing concierge service, and information about local leisure time activities and sights.
Communication with local partners (restaurants, tourist agencies, airport pick-up services).
Managing customer complaints with prompt and effective solutions.
Assisting the guests with any inquiries in person, on the phone or via email, in order to create a positive exprecience.

Budapest, Hungary

Tvrdošovce, Nitra Region, Slovakia

Bachelor'S Degree, Romance Studies

Major in Portuguese language and literature Minor in Slovenian language and literature

Exchange, Portuguese Studies

Bachelor'S Degree, International Relations And Affairs