Mark Snelling Email & Phone Number

Florida, United States

As the sole Business Analyst, I paved the way for championing the updated Agile development roadmap for their various projects. As a result, our development team was able to create several brand applications including the LHW Brand App which services over 400 luxury hotels in over 80 countries.Additionally, I assisted in the creation of company wide.

Orlando, Florida, United States

Business Analyst working on a renewed mobile application for Universal Studios Japan and their recent additions to the park. Specifically, I engaged with the business and associated clients by outlining project deadlines and requirements, creating stories, and delegating responsibilities within the mobile team. With the mobile team, I assisted with naming.

Orlando, Florida Area

• Managed and resolved incoming requests from ServiceNow tickets that involved, but are not limited to, moving applications, databases, and various resources to AWS.
• Worked with several different business stakeholders (MDX, DCL, Finance, etc.) to understand what was needed from the applications regarding cloud hosting capabilities and security measurements to stand up their.
• Triaged access, code-related, and security issues within Amazon Web Services and Atlantis Terraform to make sure all applications and their users are secure and operational.
• Updated organization’s Confluence page with concise documentation on our various processes such as onboarding and access requests.
• Created, managed, and modified AWS policies from several application development teams as per their needs for research, testing, and production.
• Demonstrated and tested newly hosted client applications to make sure their needs were met within the Cloud.

Orlando, Florida Area

As an Associate, I keep track of software release metrics including incidents, production defects, and hotfixes across most of the Walt Disney World software management teams. I also advise on and prepare the metric reports for each month, overseeing the design of various easy-to-read, intuitive, and business friendly dashboards that convey the story of.

Buena Vista, FL

• Assisted in developing the newest version of the Guest Check-In process for Walt Disney World Resort Cast Members. This new version helps Cast Members increase productivity and accuracy in checking in new resort guests.
• Created the functionality for editing and updating multiple Guests’ information using AngularJS.
• Participated in several UAT meetings with the client.
• Created use cases to test internally and to test as part of UAT.
• Developed user auditing program in Python that created a record of the most up-to-date record of systems and end users within the company’s IT division. The development of this program cut a week’s worth of manually.
• Created new functional backend web application that assisted in tracking real-time issues in the reservation system. The web-based application assisted the company by creating reliable up-to-date records that could be.

Duluth, Georgia

Refined and debugged existing code for our various projects and products which include updated visuals, data handling, and control panel functionality.Created and implemented new concepts that were integrated into my team's new software project such as addition of automated night mode lighting for our avionic displays.

Master Of Science (M.S.), Esteem Program ( Engineering, Science, Technology Entrepreneurship Excellence Master'S Program ), 3.59

Writing Thesis of bringing Notre Dame intellectual property to market, building prototypes to market to potential customers to garner.

Bachelor'S Of Science In Computer Engineering, Computer Engineering, 3.49

Activities and Societies: Hampton University Orchestra - Chair of Second Violins Resident Life Alpha Kappa Mu Honor Society Golden keys.