Markcus Brooks Email & Phone Number

Conduct regular patrols to deter unauthorized access and detect security breachesActively monitors closed circuit TV system to identify security threats/breaches and reduce associated risksResponds promptly to alarms and incidents, taking appropriate actionMaintains a detailed log of reports and documentationAssist in development of security policies and proceduresCollaborate with law enforcement agencies when necessaryTrain new security personnel in protocols and proceduresMaintains a visible presence to deter potential security breaches

Managed and supervised the front desk operations of a busy spa, ensuring a smooth check-in and checkout process for clientsTrained and mentored the reception staff in providing exceptional customer service, including answering phones, scheduling appointments, and handling paymentsCoordinated massage therapy schedules, ensuring that therapist were optimally utilized and that clients received the best possible experienceHandle client complaints and concerns promptly and professionally, resolving issues to ensure customer satisfactionMaintained a clean and organized area, creating a warm and inviting atmosphere for clientsAssisted in marketing and promotional activities, helping to increase client retention and grow the spa’s customer base

Certification, Massage Therapy

Undergraduate, Broadcast Communications