Mark Dallafiora Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Managed a full customer pipelineProvides sales presentations“One call close” focusedExceeding sales goals by 10%+ margin each month.

Jacksonville, Florida

• Successfully lead retail sales team with a focus on generation of new business, maintenance of existing company accounts, and an emphasis on employee morale with a team atmosphere
• Responsible for increase in overall operating profit, including surpassing seasonal sales goals, proven by generation of Profit and Loss statements
• Performance of physical inventory with results reflecting maintenance of below average shrink percentage
• Generation of sales and customer service survey scores regularly exceeding projections and expectations based on company metrics
• Human resource-related management tasks including creation and coordination of staff schedules, employee retention, promotion and termination, and training of new employees

Palm Coast, Florida

• Delivered superior customer service and effectively communicated with customers, vendors, and co-workers
• Responsible for implementation of cost control and increasing branch P&L statements without compromise to quality, team experience, or customer service
• Served as a mentor to staff, creating a team atmosphere and increasing morale
• Cultivated new business and maintained existing client relations through marketing techniques, critical thinking skills, and strong communication

Saint Augustine, Florida

• Supported overall store performance by maintaining high level of sales and profit standards in assigned department
• Successfully implemented customer service strategies to increase customer satisfaction and retention, including emphasis on current promotions and encouragement in loyalty program participation
• Designed and managed attractive merchandise displays, ensuring strategic placement of products to maximize purchases and comply with brand standards
• Consistently achieved individual and store goals for sales, customer acquisition, and maintenance of positive relationships both internally and with clients

Greater New York City Area

• Performed property management duties for historical 60 unit, 12 story building
• Managed sub-vendors including maintenance workers and security personnel
• Assisted upper management with operational duties including but not limited to budgeting, billing, and creation of schedules