Mark D. Email & Phone Number

Houston, Tx, Us

Houston, Texas, Us

As a results-driven IT leader with over 27 years of experience, I specialize in delivering innovative technology solutions that drive business performance, enhance operational efficiency, and improve user experience. With a deep understanding of IT strategy, infrastructure management, and cybersecurity, I lead cross-functional teams to implement scalable and secure technology platforms that support organizational goals.In my current role as Director of IT at Arcxis, I oversee a diverse range of IT functions, including network architecture, system integrations, cloud migrations, and digital transformation initiatives. My focus is on aligning technology strategies with business objectives to deliver tangible results while ensuring high levels of security, compliance, and reliability.Key areas of expertise:IT Strategy & TransformationCloud Computing & Infrastructure OptimizationCybersecurity & Risk ManagementEnterprise Software & Systems IntegrationIT Governance & ComplianceTeam Leadership & Cross-Functional CollaborationBudget Management & Vendor NegotiationsI am passionate about fostering a culture of innovation, empowering teams to solve complex challenges, and driving continuous improvement across the technology landscape. Let's connect to discuss how technology can accelerate business success.

Houston, Texas, Us

CloudNine simplifies the eDiscovery process so you have complete confidence in your data, and more time back in your day. Your data tells a story. The CloudNine Suite, including the industry-leading ESI Analyst, helps you piece the story together so that it’s cohesive, compelling, and complete.Responsible for day-to-day infrastructure staff to include 3 datacenters, Azure environment, and AWS production and development sites. Both management and technical responsibilities of infrastructure were under my supervision.• Development of disaster recovery plan and implementation, and refresh proposals and designs for a new converged infrastructure to support production and development.• Migration of a datacenter from Raleigh, NC to Houston Texas.• Reduced CAPEX / OPEX cost by consolidating environments and leveraging cloud services for DR• Increased uptime from 89.7 % to 99.9%• Increased responsiveness of helpdesk request to under 15 minutes.• Identified and budget key hardware issues causing multiple outages on a regular basis.• Maintaining Windows Environment to include two datacenters, Azure, and AWS clusters.• Implementing Zero Trust Technology Awareness (ZTNA) within environment.• Managing Cisco Firepower 1120, Cisco FMC, Cisco ISE-PIC, Fortigate Switches, Fortigate Firewall, Dell Power Edge Servers, Hyper-V Cluster, VMware ESXi Cluster, AWS hosted windows Server environment, Microsoft Active Directory, Microsoft DNS servers, Azure, Intune, Dell EMC Powerstore, Synology Storage

In this previous role, I ensured effective oversight of project proposals, statements of work, and execution for a technical consulting company. Here, I created and implemented a roadmap for the CIO, director, and management's future infrastructure goals with reference to technical and team growth. I also ensured continual and effective support to local city infrastructure that currently supports local city environment, surrounding cities using EMC Storage (VNX/VSS), and VMware Infrastructure, VMware VDI, and Cisco UCS product lines.Notable Achievements:• Reduction in clients staff overhead by reducing the Virtualization and VDI staff from 3 contractors and 4 full-time employees to 3 full-time staff for long-term management and support of infrastructure.• I developed a smart ticket escalation process that improved overall visibility and accountability for meeting newly defined and published support matrix.

New York, Ny, Us

During my time as a Senior Consulting Engineer, I employed industry best practices in the development of referenced architecture, demos, and validation for customer deployments, and technical presentations. I embarked on multiple upgrades of the vSphere 5.x infrastructure environment. Here, I monitored and established the highest quality standards for deployments from pre-sales to post-sales and future support models. I exhibited on-site technical leadership and strengthened relationships with clients and consultants before, during, and after deployments.Key Accomplishments:• I architected and deployed a new converged infrastructure for a local city.• I implemented the VCE vBlock solution that supported up to 7000+ VDI guest instances and provided in-house cloud solutions.• I deployed VMware/UCS/EMC solution for a credit card processing company that minimized downtime, increased productivity, and eliminated performance issues. Implemented VMware VDI solutions for a government entity that also provided secure communications and slashed the total cost of upkeep.• I migrated the Cisco UCS environment for a large energy company, by replacing the environment with newly purchased equipment, and re-deployed equipment in DR for usage.• I designed and deployed a nimble solution to facilitate manufacturing infrastructure and a Cisco Unity environment.

Louisville, Colorado, Us

During my time as a Senior Consulting Engineer, I employed industry best practices in the development of referenced architecture, demos, and validation for customer deployments, and technical presentations. I embarked on multiple upgrades of the vSphere 5.x infrastructure environment. Here, I monitored and established the highest quality standards for deployments from pre-sales to post-sales and future support models. I exhibited on-site technical leadership and strengthened relationships with clients and consultants before, during, and after deployments.Key Accomplishments:• I architected and deployed a new converged infrastructure for a local city.• I implemented the VCE vBlock solution that supported up to 7000+ VDI guest instances and provided in-house cloud solutions.• I deployed VMware/UCS/EMC solution for a credit card processing company that minimized downtime, increased productivity, and eliminated performance issues. Implemented VMware VDI solutions for a government entity that also provided secure communications and slashed the total cost of upkeep.• I migrated the Cisco UCS environment for a large energy company, by replacing the environment with newly purchased equipment, and re-deployed equipment in DR for usage.• I designed and deployed a nimble solution to facilitate manufacturing infrastructure and a Cisco Unity environment.

Houston, Tx, Us

In this past position, I overhauled several processes associated with VMware including design, execution, migration, and training. My goal was to ensure effective management of EMC Recover Point to provide local, and remote continuous data protection. Here, I implemented and mentored multi-faceted teams on various topics, including VMware, EMC Recover Point processes, and escalation procedures.Proudest Achievements:• I was acknowledged for notable key strengths and designated as Team Lead for multiple projects that led the company to accept virtualization as the corporate standard.• I architected the expansion of the virtualization environment and reduced the physical server infrastructure footprint by 75%.• I championed disaster recovery procedures to reduce downtime and achieved complete DR Failover to secondary sites within 4 hours.• I earned recognition for defining and achieving 99% up-time availability and matrixes with the aim of measuring availability accurately.• I saved $1.3M+ with alterations to standard procedures, and 8 months reduction to total billable contractor hours by efficiently managing the budget, staffing, and the timeline for VMware-related projects.• I standardized ESX host builds using PowerCLI scripted installation and developed profiles for audit.• I expedited a significant increase of pipeline application uptime to 99%, reducing DR Failover time to less than 4, and earning the role of Pipeline Subject Matter Expert.• I reinvigorated the VMware environment without adding additional servers, resulting in the ability to handle 90% P2V load within 3 years, identifying unused resources, and finding ways to reclaim needed resources.

• Managed multiple projects simultaneously, 8 Direct Reports (6 System Administrators, 2 Database Administrators)• Accountable for supporting 123 servers and 1400 users across 34 locations.• Rebuilt backup infrastructure for Houston Datacenter and Austin Datacenter using HP Robotic Library and Symantec Net Backup• Completed build of Austin Data Center in 3 weeks while in crisis situation (5 C3000 HP Enclosures, 64 Blades)

Houston, Texas, Us

• Managed 2003 Active Directory Environment• Responsible for HP ISCSI SAN solution (Lefthand Networks)• Responsible for VMware 3.5 Environment to include local and remote setups• Architected and Implemented datacenter VMware environment (20+ host/130 VMs)• Introduced company process and procedure guidelines for IT department including best practices• Architected Rig deployments of VMware to work within power/real estate constraints of vessel• Managed groups of 5 to 10 people during project phases for implementing VMware solutions• Responsible for cutting datacenter operating cost by 30%.

Oklahoma City, Ok, Us

Amsterdam, Noord-Holland, Nl

Master Of Science - Ms, Marketing

B.S, Interdisciplinary Studies

Information Technology

Post Graduate Degree