Mark D. Email & Phone Number

Houston, Texas, US

As a results-driven IT leader with over 27 years of experience, I specialize in delivering innovative technology solutions that drive business performance, enhance operational efficiency, and improve user experience. With a deep understanding of IT strategy, infrastructure management, and cybersecurity, I lead cross-functional teams to implement scalable.

Houston, Texas, US

• CloudNine simplifies the eDiscovery process so you have complete confidence in your data, and more time back in your day. Your data tells a story. The CloudNine Suite, including the industry-leading ESI Analyst, helps.
• Development of disaster recovery plan and implementation, and refresh proposals and designs for a new converged infrastructure to support production and development.
• Migration of a datacenter from Raleigh, NC to Houston Texas.
• Reduced CAPEX / OPEX cost by consolidating environments and leveraging cloud services for DR
• Increased uptime from 89.7 % to 99.9%
• Increased responsiveness of helpdesk request to under 15 minutes.

• In this previous role, I ensured effective oversight of project proposals, statements of work, and execution for a technical consulting company. Here, I created and implemented a roadmap for the CIO, director, and.
• Reduction in clients staff overhead by reducing the Virtualization and VDI staff from 3 contractors and 4 full-time employees to 3 full-time staff for long-term management and support of infrastructure.
• I developed a smart ticket escalation process that improved overall visibility and accountability for meeting newly defined and published support matrix.

New York, NY, US

• During my time as a Senior Consulting Engineer, I employed industry best practices in the development of referenced architecture, demos, and validation for customer deployments, and technical presentations. I embarked.
• I architected and deployed a new converged infrastructure for a local city.
• I implemented the VCE vBlock solution that supported up to 7000+ VDI guest instances and provided in-house cloud solutions.
• I deployed VMware/UCS/EMC solution for a credit card processing company that minimized downtime, increased productivity, and eliminated performance issues. Implemented VMware VDI solutions for a government entity that.
• I migrated the Cisco UCS environment for a large energy company, by replacing the environment with newly purchased equipment, and re-deployed equipment in DR for usage.
• I designed and deployed a nimble solution to facilitate manufacturing infrastructure and a Cisco Unity environment.

Louisville, Colorado, US

• During my time as a Senior Consulting Engineer, I employed industry best practices in the development of referenced architecture, demos, and validation for customer deployments, and technical presentations. I embarked.
• I architected and deployed a new converged infrastructure for a local city.
• I implemented the VCE vBlock solution that supported up to 7000+ VDI guest instances and provided in-house cloud solutions.
• I deployed VMware/UCS/EMC solution for a credit card processing company that minimized downtime, increased productivity, and eliminated performance issues. Implemented VMware VDI solutions for a government entity that.
• I migrated the Cisco UCS environment for a large energy company, by replacing the environment with newly purchased equipment, and re-deployed equipment in DR for usage.
• I designed and deployed a nimble solution to facilitate manufacturing infrastructure and a Cisco Unity environment.

Houston, TX, US

• In this past position, I overhauled several processes associated with VMware including design, execution, migration, and training. My goal was to ensure effective management of EMC Recover Point to provide local, and.
• I was acknowledged for notable key strengths and designated as Team Lead for multiple projects that led the company to accept virtualization as the corporate standard.
• I architected the expansion of the virtualization environment and reduced the physical server infrastructure footprint by 75%.
• I championed disaster recovery procedures to reduce downtime and achieved complete DR Failover to secondary sites within 4 hours.
• I earned recognition for defining and achieving 99% up-time availability and matrixes with the aim of measuring availability accurately.
• I saved $1.3M+ with alterations to standard procedures, and 8 months reduction to total billable contractor hours by efficiently managing the budget, staffing, and the timeline for VMware-related projects.

• Managed multiple projects simultaneously, 8 Direct Reports (6 System Administrators, 2 Database Administrators)
• Accountable for supporting 123 servers and 1400 users across 34 locations.
• Rebuilt backup infrastructure for Houston Datacenter and Austin Datacenter using HP Robotic Library and Symantec Net Backup
• Completed build of Austin Data Center in 3 weeks while in crisis situation (5 C3000 HP Enclosures, 64 Blades)

Houston, Texas, US

• Managed 2003 Active Directory Environment
• Responsible for HP ISCSI SAN solution (Lefthand Networks)
• Responsible for VMware 3.5 Environment to include local and remote setups
• Architected and Implemented datacenter VMware environment (20+ host/130 VMs)
• Introduced company process and procedure guidelines for IT department including best practices
• Architected Rig deployments of VMware to work within power/real estate constraints of vessel

Oklahoma City, OK, US

Amsterdam, Noord-Holland, NL

Master Of Science - Ms, Marketing

B.S, Interdisciplinary Studies

Information Technology

Post Graduate Degree