Mark Damon Email & Phone Number

Flensburg, Sh, De

Bavaria, Germany

Sales Representative to corporate and individual clients. The Education Center offers certification classes in Technology (Security CISSP, Database Management, Project Management, Microsoft Office Specialist), Management (Lean Sigma, Six Sigma, Quality Management, Change Management, Leadership in the Workplace, Business Finance & Budgeting), Communications Skills (Spanish in the Workplace, English as a second language, Customer Service Professional), Medical Office Certifications (Medical Terminology, Medical Office Coding ICD9, Certified Nursing Assistant), and others.Find out more at www.edcenterlive.com or call at (336) 882-TECH.

PMP certified project management professional by Project Management Institute. Consulting on all aspects of project management.

Lead project work and perform project tasks as needed to ensure that projects are completed successfully and on time / within budget.Responsible for researching new technologies, performing Proof of Concept activities, and running Pilot programs to assist the adoption of beneficial technologies, and product selection, working closely with the Business Analyst group to satisfy business requirements. Document all aspects of the project and keep documentation current. Write Business Cases and perform financial analyses as needed to cost justify projects. Active participant in the End User Standards Committee, and the IT Quality Council.Coordinate subsidiary IT governance activities, including tracking and reporting. Support the CTO in managing our parent company (AIG) relationship, serving as primary contact person for AIG resources. Map and document IT business processes in Proforma, a process modeling tool, and serve as a Proforma administrator.

Technology and project consultant to local businesses. Client list included: trucking industry, printing industry, and education. Served clients in server support, network design and implementation, security consulting, and web site design.

Overall responsibility for hardware and software support for 5,000 user base. Managed the Help Desk Manager and the Hardware Technical Support Manager to provide the best of customer service. Tracked all activity through Remedy, provided statistical reporting to management and staff. Maintained relationship with IBM as Authorized Service Provider, processed much of our hardware through Easy Serve and E-Claim processes.• Maintained students on a two year laptop replacement cycle through annual Distribution activities.• Improved customer service through a team approach and improved hiring practices• Worked on projects to bring new technologies into practice• Improved operations through re-aligning job responsibilities• Implemented new procedures to decrease costs and improve turn-around to customers• Networked with peers in local chapter meetings and regional conferences

Manage computer operations for 12 offices (317 employees) encompassing Seattle to Southern California, and from Phoenix to Honolulu. Responsible for a staff of 7 technical employees providing LAN and desktop/laptop support, Internet T-1 and firewall, Help Desk support, project management, and Year 2000 compliance.• Implemented LAN/WAN connectivity in the region, initially 145 users in 4 locations.• Implemented Windows on all desktops. Upgraded equipment on a rolling basis, coordinated purchasing and leasing of all equipment, and asset management.• Managed the growth of the Company’s network through mergers and acquisitions, more than doubling in size.• Integrated systems as we performed office consolidations.• Ensure network security, virus protection, daily data backups of file servers and workstations, computer policies, hardware and software inventories, and system documentation.

Administered the BGSM Executive Network, running Novell and Lotus Notes. Supported seventy users in fifteen departments, both on campus as well as in remote locations. Developed information systems for the Department of Medical School Planning, with responsibility for microcomputer-based systems and executive information systems primarily related to the planning and management control process.

Responsible for all financial data integrity and analysis pertaining to #1 Cigarette Plant.

Education record

Cmt, Mortgage Finance Industry

Specialist designation - industry recognition

Project Management

Attended over 150 hours of classroom study on the topic of Project Management, and passed all exams and assessments.