Mark Damon Email & Phone Number

Flensburg, SH, DE

Bavaria, Germany

Sales Representative to corporate and individual clients. The Education Center offers certification classes in Technology (Security CISSP, Database Management, Project Management, Microsoft Office Specialist), Management (Lean Sigma, Six Sigma, Quality Management, Change Management, Leadership in the Workplace, Business Finance & Budgeting), Communications.

PMP certified project management professional by Project Management Institute. Consulting on all aspects of project management.

Lead project work and perform project tasks as needed to ensure that projects are completed successfully and on time / within budget.Responsible for researching new technologies, performing Proof of Concept activities, and running Pilot programs to assist the adoption of beneficial technologies, and product selection, working closely with the Business.

Technology and project consultant to local businesses. Client list included: trucking industry, printing industry, and education. Served clients in server support, network design and implementation, security consulting, and web site design.

• Overall responsibility for hardware and software support for 5,000 user base. Managed the Help Desk Manager and the Hardware Technical Support Manager to provide the best of customer service. Tracked all activity.
• Maintained students on a two year laptop replacement cycle through annual Distribution activities.
• Improved customer service through a team approach and improved hiring practices
• Worked on projects to bring new technologies into practice
• Improved operations through re-aligning job responsibilities
• Implemented new procedures to decrease costs and improve turn-around to customers

• Manage computer operations for 12 offices (317 employees) encompassing Seattle to Southern California, and from Phoenix to Honolulu. Responsible for a staff of 7 technical employees providing LAN and desktop/laptop.
• Implemented LAN/WAN connectivity in the region, initially 145 users in 4 locations.
• Implemented Windows on all desktops. Upgraded equipment on a rolling basis, coordinated purchasing and leasing of all equipment, and asset management.
• Managed the growth of the Company’s network through mergers and acquisitions, more than doubling in size.
• Integrated systems as we performed office consolidations.
• Ensure network security, virus protection, daily data backups of file servers and workstations, computer policies, hardware and software inventories, and system documentation.

Administered the BGSM Executive Network, running Novell and Lotus Notes. Supported seventy users in fifteen departments, both on campus as well as in remote locations. Developed information systems for the Department of Medical School Planning, with responsibility for microcomputer-based systems and executive information systems primarily related to the.

Responsible for all financial data integrity and analysis pertaining to #1 Cigarette Plant.

Education record

Cmt, Mortgage Finance Industry

Specialist designation - industry recognition

Project Management

Attended over 150 hours of classroom study on the topic of Project Management, and passed all exams and assessments.