Mark Watson Email & Phone Number

Winchester, GB

Newbury, Berkshire, GB

• Part of the leadership team
• Headhunted into the role to drive change and support the business through its next phase of growth, including acquisitions.
• Responsibility for the successful transition, onboarding, delivery and execution, renewal and win back of lost customers of all our services and solutions.
• My short term focus is to mature the operations teams, standing up a Customer Success team and improving our renewal rate within the business.
• Currently defining, leading and executing a program of technology led transformation.

• Utilizing my 25+ years global experience in Sales, Operations, Customer Success, Marketing and General Business Management.
• I bring all that I have learnt in growing, transforming, maturing, stabilising, acquiring and selling businesses to help SME business owners get results faster, solve complex problems and achieve their desired outcomes.
• I have a broad expertise across multiple industry sectors including Service, Technology, Consulting, Financial and Energy.

London, GB

• Part of the leadership team for this global division of Fitch Group
• Headhunted into the role to drive change and brought into the business as succession to the CEO
• Heading up all operations, delivery and customer success teams globally, which spans APAC, MEA, UK, Europe, USA and Canada
• Responsibility for the successful transition, onboarding, delivery and execution of all our services and solutions
• Currently defining, leading and executing a global program of transformation to enable in part the platform for further double digit growth

Poole, Dorset, GB

• Shareholder / Minority Owner / Board Director
• Focus on operations, sales, marketing, customer
• Promoted from COO to Group COO at point of sale
• Setting, executing, overachieving, and refining all operational, commercial, and client strategies
• Responsible for strategy, reporting, operational updates, HR, troubleshooting, advice, leadership
• On-boarding clients, overachieving delivery, reporting on successes and adapting as necessary

San Francisco, CA, US

• Consultative advice, support, leadership, and council to the global leadership team
• Global strategy development and execution
• Market and competitive analysis
• Ongoing business performance review and analysis

Chicago, Illinois, US

• Management and oversight of 20-plus operational teams across nine key locations
• Responsibility for an overall team of some 420 staff
• Full P&L responsibility for business development/sales, operations, and client delivery

New York, New York, US

• Global Director for a business with 510k employees across 200 countries, €57bn turnover
• Managed and oversaw 15+ operational teams across 38 global locations including Europe, USA, Asia, and India; team size of circa 2100 staff worldwide (which included more than 300 TUPE staff)
• Responsible for global P&L of approximately £48m, as well as management and leadership of 24x7 operations, including client delivery, business development and sales, and marketing
• Lived in India to set up, project-manage, stabilise, and mature two complex offshore operations
• Operational delivery teams included creative design/graphic studios, presentation services, logistics, translation, mailroom, reprographics, print and fleet, imaging services, training support, records and document.
• Led the set-up, project management, stabilisation and maturation of two complex offshore operations in India (Chennai and Cochin) as part of the company’s global expansion. Recruited and established a team of more than.

Greenwood Village, Colorado, US

• Responsible for launching the UK sales business for the US headquarters
• Overall responsibility for UK sales and client management

Stamford, CT, US

• Responsible for new business sales and retention and growth of high-value client relationships
• Led the $20 million business across Europe, the USA and Asia, which consisted of a number of market-leading global corporations from a variety of industries, at the head of a team of 37
• Implemented the extension of existing services to span the portfolio of all Gartner servicesAchievement Highlights...
• Created and implemented the first truly global account in Gartner’s history. Accounts were typically limited to one or two regions only or UK only. I created clients and teams, as well as delivery models with a.
• Achieved Number 1 status in sales globally for five consecutive years. Achieved “Winners Circle” status (the elite sales recognition event) for six years and earned recognition at the board level by the CEO, which.

Zurich, ZH, CH

Bachelor Of Science - Bs, Construction Engineering Management

Ond National Diploma, Engineering