Mark Darling Email & Phone Number

Kansas City, Mo, Us

Responsible for leading over 9,000 company and franchise offices, along with a team of over 74k associates spanning the US.

Kansas City, Mo, Us

H&R Block, Inc. provides help and inspires confidence in its clients and communities everywhere through global tax preparation, financial services and small business solutions. The company is disrupting the tax industry by providing consumers price transparency and with digital platforms. H&R Block believes the best solutions blend digital capabilities with human expertise and care. Lead a team of 24,000 employees, 2,350 offices, 116 districts in the Western U.S, including Alaska and Hawaii within the H&R Block brand, as well as the Block Advisors national footprint. Lead 10 Regional Directors and a dotted line support team consisting of an HR, Finance, and Operations Directors for the market.

Kansas City, Mo, Us

Lead the design, development and implementation of enhanced operations processes and tools to deliver advanced labor efficiencies and optimization, as well as the enterprise strategic initiative to improve the associate experience.

Kansas City, Mo, Us

Responsible for leading 9 District General Managers to successfully transform the previously underperforming region into a profitable market with sustainable client growth spanning over 200 retail offices and 2,000 associates in NY and NJ. Assess and develop talent. Strategize and implement programs to increase client retention and satisfaction for offices in the Greater New York City Metro area. Drive strategic planning and change management to optimize operational efficiencies, workforce development, and the client experience for the year-round tax preparation business.

Kansas City, Mo, Us

Led all operations for the largest volume district in the Southeast Coast Region with 26 H&R Block retail offices. •Accelerated business growth through the development and implementation of a business sales plan, marketing strategy, and market analysis•Curated a client-focused culture and significantly enhanced associate engagement, resulting in increased employee retention, client retention, and client satisfaction•Conducted labor forecasting and ensured appropriate resource allocation for peak seasons •Managed office sales leaders and held them accountable for coaching, development, and performance management of office associates•Developed and implemented sales plans to identify district growth opportunities around B2B, B2C, and nonprofit partnerships

Led a rapid-growth, agile organization in operating retail concepts in major airports, delivering significant results to sales performance, operations, and profitability. •Instituted policies and standard operating procedures (SOPs) to establish and regulate company standards across all business functions. •Developed targeted responses for request for proposals (RFPs) in coordination with financial leaders, external consultants, and technical experts•Executed sales and marketing plans backed by targeted incentive programs to drive sales improvement

Overland Park, Kansas, Us

Managed a team of 30 sales professionals, leveraging strong leadership and coaching skills to improve individual performance and drive overall sales results. •Fostered strong retail distribution relationships at the local level to influence 3rd party retailers to actively position and sell Sprint services•Led and executed all training, promotional, and marketing initiatives within each national retail partner

Bloch Executive Education

Master Of Business Administration (M.B.A.), Business Administration/Management

Bachelor’S Degree, Business/Advertising