Mark Darling Email and Phone Number
Mark Darling work email
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Mark Darling personal email
Highly-accomplished transformational leader with experience driving operational excellence, workforce management, and client engagement within financial services and retail industries. Committed to instilling a culture of team engagement, performance, accountability and customer-centricity to deliver profitability improvements and revitalize underperforming business segments. Skilled leader and project manager with the ability to develop and influence high-performing teams and drive business-critical initiatives from ideation through final execution.Core Expertise: Executive Leadership | Talent Development | Retail Operations | Change Management | Strategic Planning Cross-functional Partnerships | Client Relations | Data Analysis | SOP Implementation | Workforce Management | Team Development | Labor Forecasting | Project Management | Continuous Process Improvement | Multi-Brand Management/National Footprint
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Senior Vice President, Us Retail Operations- Global Consumer TaxH&R Block May 2023 - PresentKansas City, Mo, UsResponsible for leading over 9,000 company and franchise offices, along with a team of over 74k associates spanning the US.
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Vice President, U.S. Retail - West Market & Block Advisors At H&R BlockH&R Block Dec 2020 - May 2023Kansas City, Mo, UsH&R Block, Inc. provides help and inspires confidence in its clients and communities everywhere through global tax preparation, financial services and small business solutions. The company is disrupting the tax industry by providing consumers price transparency and with digital platforms. H&R Block believes the best solutions blend digital capabilities with human expertise and care. Lead a team of 24,000 employees, 2,350 offices, 116 districts in the Western U.S, including Alaska and Hawaii within the H&R Block brand, as well as the Block Advisors national footprint. Lead 10 Regional Directors and a dotted line support team consisting of an HR, Finance, and Operations Directors for the market.
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Vice President - Workforce Planning & ExperienceH&R Block Oct 2019 - Dec 2020Kansas City, Mo, UsLead the design, development and implementation of enhanced operations processes and tools to deliver advanced labor efficiencies and optimization, as well as the enterprise strategic initiative to improve the associate experience.
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Regional Director - Greater New York CityH&R Block Apr 2017 - Oct 2019Kansas City, Mo, UsResponsible for leading 9 District General Managers to successfully transform the previously underperforming region into a profitable market with sustainable client growth spanning over 200 retail offices and 2,000 associates in NY and NJ. Assess and develop talent. Strategize and implement programs to increase client retention and satisfaction for offices in the Greater New York City Metro area. Drive strategic planning and change management to optimize operational efficiencies, workforce development, and the client experience for the year-round tax preparation business.
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District General Manager - Sales & ServiceH&R Block Oct 2013 - Apr 2017Kansas City, Mo, UsLed all operations for the largest volume district in the Southeast Coast Region with 26 H&R Block retail offices. •Accelerated business growth through the development and implementation of a business sales plan, marketing strategy, and market analysis•Curated a client-focused culture and significantly enhanced associate engagement, resulting in increased employee retention, client retention, and client satisfaction•Conducted labor forecasting and ensured appropriate resource allocation for peak seasons •Managed office sales leaders and held them accountable for coaching, development, and performance management of office associates•Developed and implemented sales plans to identify district growth opportunities around B2B, B2C, and nonprofit partnerships
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Director – Retail Sales & OperationsBijoux Bellagio (Dba Bijoux Terner) Aug 2007 - Sep 2013Led a rapid-growth, agile organization in operating retail concepts in major airports, delivering significant results to sales performance, operations, and profitability. •Instituted policies and standard operating procedures (SOPs) to establish and regulate company standards across all business functions. •Developed targeted responses for request for proposals (RFPs) in coordination with financial leaders, external consultants, and technical experts•Executed sales and marketing plans backed by targeted incentive programs to drive sales improvement
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Indirect Account Executive/Sales ManagerSprint Mar 2001 - Aug 2007Overland Park, Kansas, UsManaged a team of 30 sales professionals, leveraging strong leadership and coaching skills to improve individual performance and drive overall sales results. •Fostered strong retail distribution relationships at the local level to influence 3rd party retailers to actively position and sell Sprint services•Led and executed all training, promotional, and marketing initiatives within each national retail partner
Mark Darling Skills
Mark Darling Education Details
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University Of Missouri-Kansas CityBloch Executive Education -
Belhaven UniversityBusiness Administration/Management
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Florida Southern CollegeBusiness/Advertising
Frequently Asked Questions about Mark Darling
What company does Mark Darling work for?
Mark Darling works for H&r Block
What is Mark Darling's role at the current company?
Mark Darling's current role is Senior Vice President, U.S. Retail Operations- Global Consumer Tax.
What is Mark Darling's email address?
Mark Darling's email address is ma****@****ink.net
What schools did Mark Darling attend?
Mark Darling attended University Of Missouri-Kansas City, Belhaven University, Florida Southern College.
What skills is Mark Darling known for?
Mark Darling has skills like Customer Service, Sales Management, Marketing Strategy, Customer Satisfaction, Training, Sales Operations, Leadership, Customer Retention, Sales, Team Leadership, Retail Sales, Team Building.
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