Mark Boyd Email & Phone Number

Melbourne, Vic, Au

Sunshine West, Victoria, Au

Melbourne, Victoria, Au

At EverySaturday, we bravely open pandora’s box!Powerful and engaging weekly conversations with industry leaders discussing technology and its dramatic impact on our lives and health within the IT industry. Mark founded EverySaturday in the early 2010s to help young mentor techs get into the technology sector. With the belief that humans thrive when given a safe space to make mistakes and to learn by doing, the mentees that went through a journey with Mark all went on to have great careers.Today, we are a collective, a community of like-minded professionals willing to share our time and our stories to build resilience in all that we face in our careers. We're geeks, we're humans, we talk openly about mental health, and most of all, we have fun. Our goal: Remove the stigma of talking about Mental Health at work. We aim for a community of 100,000 people that donate $1 a month to keep our content coming. For every $1 earnt, we donate 30 cents to mental health charities

Jersey City, New Jersey, Us

Wynnum, Qld, Au

Cloud Plus is a leading provider of Private Cloud Solutions.We operate our own Next Generation Network, Security and Cloud Services infrastructure. This provides a foundation to deliver highly integrated solutions for our Partners and Clients. All of our services are backed up by Cloud Plus’ 100% Committed support and the majority are covered by a 100% Uptime Guarantee backed by rebates.Delivered as Infrastructure as a Service (IaaS), a Private Cloud Solution from Cloud Plus takes the cost and complexity out of cloud computing. We enable our clients and partners to leverage the substantial benefits available with cloud computing without having to make a significant investment in infrastructure, technology and staffing whilst maintaining a high level of visibility and control.My role as Technical Channel Director is to design solutions that the IT Channel, particular Solution Integrators and Services Provides, can leverage to grow revenue and deliver world class solutions down in to their client base.

Austin, Texas, Us

Following my work as CTO of the world's largest SolarWinds Integrator (Loop1), I couldn't not take up the opportunity to join the vendor themselves when the opportunity came up. In my role at SolarWinds, I'm a storyteller connecting businesses to real-world outcomes by leveraging our portfolio of products. The role is equal parts technical consulting & selling, and strategic plan building. I guide businesses on realising an actual, genuine, measurable return on their investment leveraging our products.SolarWinds is a market leader in IT Operations Management and Observability solutions. I joined the organisation in 2022 to evangelise its products and help clients understand the full benefit of their investments. The monitoring and observability world is evolving daily, and it's exciting to be at the forefront of the way the industry is changing.

Austin, Texas, Us

Loop1 is the world's leading IT Operations Management (ITOM) company. We help our clients to ‘Know What’s Next’ through our unique methodology ITOMPlus, combining people and tools alongside L1M3 (Loop1 Monitoring Maturity Model ‘LIME’), to deliver a simplified roadmap and scorecard to enable organizations to measure and improve the value of their overall IT operations.My role as CTO is wide and varied. As part of the Loop1 Leadership Team, my remit requires me to design and deliver Strategic Projects internally and for our clients. This empowers me to use my strategic thinking to create, develop, and executive ICT risk, governance, and policy frameworks while creating and managing technology roadmaps with and for our clients. The delivery teams I lead inside Loop1 are:• IT Operations Management• IT Service Management• Enterprise Networking & Unified Communications• Cloud & Hosted Solutions | Enterprise Applications• Developer Operations• Security• Internal Systems • Product Design & Product Management• Project ManagementI sit alongside our Global Director of Technical sales to provide pre-sales support to the sales process, including product strategy content and presenting and participating in crucial client/prospect meetings.The role also encompasses serving as the principal product authority in critical client discussions, client advisory groups, project delivery milestones, and issue discussions (particularly in conversations around ITSM/ServiceNow and associated products).

Austin, Texas, Us

Austin, Texas, Us

As Loop1 acquired XLATE Group, I took on the position of Global Head of Managed Services & Client success where I looked after our recurring revenue services for our clients and managed the Sales Engineering/Solutions Architect team, as well as the Technical Account Management team. The core focus of this role was to build out Loop1's ITOM practices and continue delivering world-class, best-of-breed ITOM solutions to a global, thriving client base. This role was a "partner in the business" role to discover the needs of internal and external stakeholders, manage and work with the channel, and evangelize the great work Loop1 would do with its clients daily.

Melbourne , Victoria, Au

XLATE Group specializes in Cisco Unified Communications, and SolarWinds ITOM Solutions in Melbourne, Australia. I joined the organization in June 2019 as the General Manager of Operations tasked with building ITSM/ITOM best practices into the organization's service delivery. The role had significant P&L responsibility and managed the Australia, Singapore, and Sri Lanka delivery teams. In January 2020, XLATE was acquired by Loop1 where I became the Global Head of Managed Services for the global Loop1 group of companies.

Northcote, Victoria, Au

I joined Dog and Bone to support the mission of a certified B-Corporation organisation, to effect technology change and adoption in the not for profit sector. As a part of the Executive, I managed our go-to-market strategy for Telecommunications Management services, run and managed a P&L, and achieved significant savings for Australia's leading not for profit organisations. It was here I developed my skills as a strategic consultant and learnt to separate strategic from tactical objectives.

Melbourne , Vic, Au

Managerial role focused on customer support, solution development, market analysis, service management and staff supervision.• Provided support to 100+ customers from retail, aged care, construction, manufacturing and financial sector.• Assisted B2B clients on different issues from small scale infrastructure deployments to multinational networks.• Manage IT Services, Network, Security, Back-up and Collaboration Services.• Provided services and solutions by analyzing new opportunities in existing and new customer base.• Decreased monthly reporting from 1 hour to 2 minutes per customer by optimizing analysis and tools use.• Increased service ticket volume from 4k to 380k tickets in 2 years.• Reduced alerts by 50% with root-cause analysis and improving tool usage efficiency.• Reached and maintained 99.99% customer satisfaction and 99.99%+ SLA attainment maintenance.• Supervised 20+ employees and mentored group of technical staff across the country.

Melbourne , Vic, Au

Managerial position in commercial and educational space with an emphasis on staff management, customer support, market research and solution development.• Managed staff of 20+ including Service Desk Analysts, Systems Engineers, and Coordinators.• Provided support to varied customer base by collaborating with the engineering team.• Ensured adequate solutions for clients from wide range of industries.

Port Melbourne, Victoria, Au

Managerial function concentrated on developing solutions to 20+ education customers with up to $25k revenue per month and managing 30+ vendors worth $180k+ annually. Technology solutions included Microsoft Server Technology, Wireless Infrastructure, Storage Infrastructure and Host Infrastructure.

Brighton, Victoria, Au

Operative role focused on assisting 2.000+ staff and students by providing ICT services such as Network Management, Desktop Fleet Management, and Server Management.

Altona North, Victoria, Au

Master'S Degree, It Leadership

Bachelor, Computer (Networking)

Diploma, Network Engineering

Certificate Iv, Network Management

Cert Iii, Information Technology