Mark Boyd

Mark Boyd Email and Phone Number

Chief Executive Officer @ assetsaas.io
Melbourne, VIC, AU
Mark Boyd's Location
Melbourne, Victoria, Australia, Australia
Mark Boyd's Contact Details
About Mark Boyd

There are very few things more important than loving your work. My passion is to provide value and solve business problems for organisations leveraging the power of cutting-edge technology. I have had the opportunity to do this every single day of my career. I run a small mentoring business in partnership with Latrobe University to mentor the next generation of technologists in Australia; the business is called EverySaturday and doubles as a promoter of positive mental health outcomes for workers in the tech sector globally. My endeavours started small in the role of Managed Services Engineer, where I had the opportunity to grow technically and commercially, achieving excellent client outcomes and building a sustainable, recurring revenue business. Once I felt the job satisfaction of helping organizations achieve their goals through strategic programs of work, I was hooked!In the following years, I have not changed the approach, but during my career, I have evolved into a passionate leader of high-performing, globally distributed teams. As the industry has evolved, I have moved into a strategic, ‘trusted advisor’ type role, supporting the customer base.I'm a believer in maintaining a proactive relationship with the client, demonstrating a collaborative approach while also being highly agile and divergent in my thinking, setting the strategy and focusing on client needs.My career has taken me from being "on the tools" to managing my first P&L and meeting growth targets to directing global entities' commercial offerings across multiple practices, with brilliant results.

Mark Boyd's Current Company Details
assetsaas.io

Assetsaas.Io

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Chief Executive Officer
Melbourne, VIC, AU
Website:
assetsaas.io
Employees:
4
Mark Boyd Work Experience Details
  • Assetsaas.Io
    Chief Executive Officer
    Assetsaas.Io
    Melbourne, Vic, Au
  • Alltasksit
    Chief Customer Officer
    Alltasksit Dec 2023 - Present
    Sunshine West, Victoria, Au
  • Assetsaas.Io
    Co-Founder
    Assetsaas.Io Oct 2024 - Present
  • Everysaturday
    Owner
    Everysaturday Aug 2010 - Present
    Melbourne, Victoria, Au
    At EverySaturday, we bravely open pandora’s box!Powerful and engaging weekly conversations with industry leaders discussing technology and its dramatic impact on our lives and health within the IT industry. Mark founded EverySaturday in the early 2010s to help young mentor techs get into the technology sector. With the belief that humans thrive when given a safe space to make mistakes and to learn by doing, the mentees that went through a journey with Mark all went on to have great careers.Today, we are a collective, a community of like-minded professionals willing to share our time and our stories to build resilience in all that we face in our careers. We're geeks, we're humans, we talk openly about mental health, and most of all, we have fun. Our goal: Remove the stigma of talking about Mental Health at work. We aim for a community of 100,000 people that donate $1 a month to keep our content coming. For every $1 earnt, we donate 30 cents to mental health charities
  • Avepoint
    Channel Solution Engineer
    Avepoint Jan 2023 - Dec 2023
    Jersey City, New Jersey, Us
  • Cloud Plus Pty Ltd
    Technical Channel Director
    Cloud Plus Pty Ltd Jul 2022 - Jan 2023
    Wynnum, Qld, Au
    Cloud Plus is a leading provider of Private Cloud Solutions.We operate our own Next Generation Network, Security and Cloud Services infrastructure. This provides a foundation to deliver highly integrated solutions for our Partners and Clients. All of our services are backed up by Cloud Plus’ 100% Committed support and the majority are covered by a 100% Uptime Guarantee backed by rebates.Delivered as Infrastructure as a Service (IaaS), a Private Cloud Solution from Cloud Plus takes the cost and complexity out of cloud computing. We enable our clients and partners to leverage the substantial benefits available with cloud computing without having to make a significant investment in infrastructure, technology and staffing whilst maintaining a high level of visibility and control.My role as Technical Channel Director is to design solutions that the IT Channel, particular Solution Integrators and Services Provides, can leverage to grow revenue and deliver world class solutions down in to their client base.
  • Solarwinds
    Lead Solutions Architect
    Solarwinds Jan 2022 - Jul 2022
    Austin, Texas, Us
    Following my work as CTO of the world's largest SolarWinds Integrator (Loop1), I couldn't not take up the opportunity to join the vendor themselves when the opportunity came up. In my role at SolarWinds, I'm a storyteller connecting businesses to real-world outcomes by leveraging our portfolio of products. The role is equal parts technical consulting & selling, and strategic plan building. I guide businesses on realising an actual, genuine, measurable return on their investment leveraging our products.SolarWinds is a market leader in IT Operations Management and Observability solutions. I joined the organisation in 2022 to evangelise its products and help clients understand the full benefit of their investments. The monitoring and observability world is evolving daily, and it's exciting to be at the forefront of the way the industry is changing.
  • Loop1
    Chief Technology Officer
    Loop1 Jun 2021 - Jan 2022
    Austin, Texas, Us
    Loop1 is the world's leading IT Operations Management (ITOM) company. We help our clients to ‘Know What’s Next’ through our unique methodology ITOMPlus, combining people and tools alongside L1M3 (Loop1 Monitoring Maturity Model ‘LIME’), to deliver a simplified roadmap and scorecard to enable organizations to measure and improve the value of their overall IT operations.My role as CTO is wide and varied. As part of the Loop1 Leadership Team, my remit requires me to design and deliver Strategic Projects internally and for our clients. This empowers me to use my strategic thinking to create, develop, and executive ICT risk, governance, and policy frameworks while creating and managing technology roadmaps with and for our clients. The delivery teams I lead inside Loop1 are:• IT Operations Management• IT Service Management• Enterprise Networking & Unified Communications• Cloud & Hosted Solutions | Enterprise Applications• Developer Operations• Security• Internal Systems • Product Design & Product Management• Project ManagementI sit alongside our Global Director of Technical sales to provide pre-sales support to the sales process, including product strategy content and presenting and participating in crucial client/prospect meetings.The role also encompasses serving as the principal product authority in critical client discussions, client advisory groups, project delivery milestones, and issue discussions (particularly in conversations around ITSM/ServiceNow and associated products).
  • Loop1
    Global Director Of Engineering
    Loop1 Jan 2021 - Jun 2021
    Austin, Texas, Us
  • Loop1
    Global Head Of Managed Services & Client Success
    Loop1 Jan 2020 - Jan 2021
    Austin, Texas, Us
    As Loop1 acquired XLATE Group, I took on the position of Global Head of Managed Services & Client success where I looked after our recurring revenue services for our clients and managed the Sales Engineering/Solutions Architect team, as well as the Technical Account Management team. The core focus of this role was to build out Loop1's ITOM practices and continue delivering world-class, best-of-breed ITOM solutions to a global, thriving client base. This role was a "partner in the business" role to discover the needs of internal and external stakeholders, manage and work with the channel, and evangelize the great work Loop1 would do with its clients daily.
  • Xlate Group
    General Manager Operations
    Xlate Group Jun 2019 - Jan 2020
    Melbourne , Victoria, Au
    XLATE Group specializes in Cisco Unified Communications, and SolarWinds ITOM Solutions in Melbourne, Australia. I joined the organization in June 2019 as the General Manager of Operations tasked with building ITSM/ITOM best practices into the organization's service delivery. The role had significant P&L responsibility and managed the Australia, Singapore, and Sri Lanka delivery teams. In January 2020, XLATE was acquired by Loop1 where I became the Global Head of Managed Services for the global Loop1 group of companies.
  • Dog And Bone Consulting
    General Manager, Telecommunications Management
    Dog And Bone Consulting Jul 2018 - Jun 2019
    Northcote, Victoria, Au
    I joined Dog and Bone to support the mission of a certified B-Corporation organisation, to effect technology change and adoption in the not for profit sector. As a part of the Executive, I managed our go-to-market strategy for Telecommunications Management services, run and managed a P&L, and achieved significant savings for Australia's leading not for profit organisations. It was here I developed my skills as a strategic consultant and learnt to separate strategic from tactical objectives.
  • Jb Hi-Fi
    Service Delivery Manager
    Jb Hi-Fi Jun 2017 - Jul 2018
    Melbourne , Vic, Au
    Managerial role focused on customer support, solution development, market analysis, service management and staff supervision.• Provided support to 100+ customers from retail, aged care, construction, manufacturing and financial sector.• Assisted B2B clients on different issues from small scale infrastructure deployments to multinational networks.• Manage IT Services, Network, Security, Back-up and Collaboration Services.• Provided services and solutions by analyzing new opportunities in existing and new customer base.• Decreased monthly reporting from 1 hour to 2 minutes per customer by optimizing analysis and tools use.• Increased service ticket volume from 4k to 380k tickets in 2 years.• Reduced alerts by 50% with root-cause analysis and improving tool usage efficiency.• Reached and maintained 99.99% customer satisfaction and 99.99%+ SLA attainment maintenance.• Supervised 20+ employees and mentored group of technical staff across the country.
  • Jb Hi-Fi
    Service Desk Manager
    Jb Hi-Fi Nov 2014 - Jun 2017
    Melbourne , Vic, Au
    Managerial position in commercial and educational space with an emphasis on staff management, customer support, market research and solution development.• Managed staff of 20+ including Service Desk Analysts, Systems Engineers, and Coordinators.• Provided support to varied customer base by collaborating with the engineering team.• Ensured adequate solutions for clients from wide range of industries.
  • Computelec
    Managed Services Engineer
    Computelec Aug 2010 - Aug 2014
    Port Melbourne, Victoria, Au
    Managerial function concentrated on developing solutions to 20+ education customers with up to $25k revenue per month and managing 30+ vendors worth $180k+ annually. Technology solutions included Microsoft Server Technology, Wireless Infrastructure, Storage Infrastructure and Host Infrastructure.
  • Brighton Grammar School
    Network Engineer
    Brighton Grammar School Aug 2007 - Sep 2010
    Brighton, Victoria, Au
    Operative role focused on assisting 2.000+ staff and students by providing ICT services such as Network Management, Desktop Fleet Management, and Server Management.
  • Standard Computers Australia
    Sales Solutions
    Standard Computers Australia Sep 2005 - Dec 2009
    Altona North, Victoria, Au

Mark Boyd Skills

Managed Services It Service Management Vmware Management Project Management Change Management Business Process Improvement People Management Service Design Service Transition Service Operations Vendor Management Itil Virtualization Cloud Computing Microsoft Exchange Office 365 Active Directory Divergent Thinking Network Architecture Collaboration Tools Solution Selling Risk Management Strategy Consulting Business Strategy Customer Satisfaction Business Process Outsourcing It Strategy It Management Leadership Governance Integrations Service Operation Service Improvement Cisco Call Manager Cisco Wireless Cisco Ucs

Mark Boyd Education Details

  • Deakin University
    Deakin University
    It Leadership
  • Swinburne University Of Technology
    Swinburne University Of Technology
    Computer (Networking)
  • Holmesglen
    Holmesglen
    Network Engineering
  • Holmesglen
    Holmesglen
    Network Management
  • Victoria University
    Victoria University
    Information Technology

Frequently Asked Questions about Mark Boyd

What company does Mark Boyd work for?

Mark Boyd works for Assetsaas.io

What is Mark Boyd's role at the current company?

Mark Boyd's current role is Chief Executive Officer.

What is Mark Boyd's email address?

Mark Boyd's email address is ma****@****ail.com

What schools did Mark Boyd attend?

Mark Boyd attended Deakin University, Swinburne University Of Technology, Holmesglen, Holmesglen, Victoria University.

What are some of Mark Boyd's interests?

Mark Boyd has interest in Children, Civil Rights And Social Action, Politics, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.

What skills is Mark Boyd known for?

Mark Boyd has skills like Managed Services, It Service Management, Vmware, Management, Project Management, Change Management, Business Process Improvement, People Management, Service Design, Service Transition, Service Operations, Vendor Management.

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