Mark D. Hill Email & Phone Number

Lake Worth, Fl, Us

Boca Raton, Florida, Us

HairClub is a leading provider of hair loss treatment and restoration services, offered through more at 100 centers across North America.I initially joined HairClub as National Vice President of Sales, and was rapidly promoted to serve as the company's chief revenue officer. In this capacity, I direct the performance of an executive leadership team and a multi-tiered organization of 75 employees driving P&L performance via customer lifecycle management, including go-to-market strategy, digital lead generation and conversion, in-center consultations, new and recurring membership sales, and contact center support. Additionally, I collaborate with my CEO and peers on business strategy, service innovation, and talent management and development. Key achievements:►Defining a sustainable growth strategy that strengthened go-to-market execution and positioned the company for long-term growth via investments in talent, total rewards, and service delivery.►Achieving rapid growth in revenues and EBITDA by simplifying our product offerings, streamlining the value proposition, and improving the end-to-end customer experience.►Boosting membership conversions by sharpening the internal focus on talent performance standards, competency development, and product education.►Improving our consultation show rate by 11% via a customer contact lifecycle management transformation including Salesforce CRM and communications enhancements.►Increasing operational efficiency via virtual sales consultations, with 100% coverage across 100+ centers via 40 sales representatives.►Directing a CAPEX investment in an intelligent, adaptive analytics-driven customer scheduling platform that grew to manage 40% of total bookings.►Conceptualizing a brand marketing ecosystem that elevated brand equity.►Building a culture that enabled the identification, preparation, and promotion of several individuals into elevated leadership roles.

Boca Raton, Fl, Us

Bluegreen Vacations is a vacation ownership and services company, acquired in 2024 by Hilton Grand Vacations.I was engaged to build and lead a new division driving top-of-the-funnel customer acquisition via store-within-a-store retail location sales booths within major retailers and other strategic partners. To this end, I provided C-suite and P&L leadership in go-to-market strategy, operations, product offerings, value proposition, store design, compensation, training, talent acquisition, and leadership development, and managed a nationwide organization of 1,000 employees in 157 locations across 42 states. Key achievements:►Growing Retail Sales into a critical component of the corporate strategy, representing a key portion of the company's P&L, cultivating long-term relationships with 55,000 customers annually, and providing actionable long-term leads.►Pioneering the vacation ownership retail model through Bass Pro Shops, influencing an $11M initial investment in resources, people, fixtures, and a critical cobranded partnership providing a scalable template for rapid national growth.►Developing a sales training program ensuring the attainment of a world-class customer service experience.►Being invited by Simon Malls to manage customer services desks at 30 US malls, reaching new customers via the delivery of a broad spectrum of ancillary services.►Sourcing, negotiating, and managing relationships to provide in-store sales booths and facilities at theme park operators (Six Flags, Cedar Fair Entertainment), Fortune 500 retailers, and other partners.►Increasing organizational effectiveness via a redesign of the sales enablement ecosystem.►Product managing the creation of a customer-facing point-of-sale (POS) platform bolted onto the CRM for use in the sales cycle.►Being invited to present on sales strategy and innovation as a guest lecturer to the UNLV Vacation Ownership & Management program.►Developing and promoting leadership talent at all levels.

Offering excellent, quality, handcrafted accessories while making a positive impact on the lives of women and children around the world. Through partnership with organizations that provide skills training, education, and empowerment we want to live out God's love and provide real and lasting hope. Through the use of home parties, Mission Passport agents are allowed to not only sell the products but tell the stories of the artisans who made them.

Sunterra Corporation, a travel services company, together with its subsidiaries was purchased by Diamond Resorts International.I developed all aspects and functions of the Alliance Marketing department including negotiating contracts with NASCAR, REMAX, and the US Cycling Team; sourcing new partners; and managing P&L performance and campaign quality assurance.

Us

RCI is a global vacation exchange company.As the first National Director of Broker Development for RCI, I was tasked with developing programs to enhance the value of RCI to its member developers and create programs that drove incremental business to the developers for the sister Cendant brands. Key initiatives: ►Vacation On The House, a unique marketing tool for Cendant real estate brokers to enhance the value of their services while developing a source of new clients for RCI developers.►Century 21 Vacation Gallery, a unique partnership between RCI, Century 21, and timeshare developers to market and sell in markets outside traditional vacation destinations.

Master Of Business Administration - Mba (Executive Program)

Bachelor Of Business Administration - Bba, Finance