Mark David Jones Email & Phone Number

PROFESSIONAL EXPERIENCE:Various consulting over the past 25 years - fortunate to have actual behind-the-scenes operational experience at over 2 dozen Fortune 500 companies, plus 6 of the Top 10 Best Places to Work in Government Agencies. (Yeah, I'm as shocked as you are.)- Disney World career spanned 26 years (numerous leadership positions.) Have I got stories...- Federal Aviation Administration (National Training Headquarters.)- Teaching positions at University of Florida, Florida State University, and University of Central Florida.- Orlando Emergency Medical Systems (Fire-Rescue)- Numerous odd jobs. Some VERY odd... (again, have I got stories!)Co-authored the book "Lead With Your Customer", published by ATD Press (English and Chinese). Due to popular demand - updated 2nd edition released 2019! Also featured as a contributor to the definitive American Society for Training & Development’s Leadership Handbook, showcasing "a who's who of leadership experts". Tons of articles, etc. **New "Absolutely AI-free content" books coming!1. "Results, Stat!" (June, 2024) Book on how to implement team transformation in healthcare (the companion implementation book to the #1 best-selling "If Disney Ran Your Hospital", by Fred Lee - which sold over 500,000 copies!)2. Gov Results Now! (August, 2024) Book for team leaders (or aspiring team leaders) in the public sector that showcase proven tools to improve leadership, employee engagement, operational excellence, and customer satisfaction. 3. (Possibly) a behind-the-scenes book of insights from my time at Disney in 2025...depending on what my lawyers say. ;)MY MISSION:Share the insights of my personal experience with numerous Fortune 500 companies to help your business thrive in difficult times - by equipping you with the "behind-the-scenes" tools for real-world results, not just empty "consultant talk" and "pretty reports/graphics". Proven strategies and tactics for successful implementation, not some make-believe "pixie dust". If it doesn't work in the real world, then we're wasting our time. And I despise wasting time...or effort or resources. Our Super Power? Legit implementation expertise - all based on transforming Leadership Excellence, Employee Engagement, Customer Loyalty, and Innovative Operational Excellence. Bridging the gap between where you are and where you want to be - faster, cheaper, and better than you expect. Period.

Listed skills include Organizational Development, Leadership, Leadership Development, Training, and 19 others.