Mark Davidson Email & Phone Number

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Administered all network, telephony, and computer based systems. Managed the migration from Google Apps to Microsoft Office 365. Created users, groups, OU’s, defined security roles and managed licenses with Microsoft Azure. Trained employees for Office 365 with Microsoft and Apple based systems. Troubleshooted issues with Office 365 and Windows 10. Assisted in SharePoint design of company intranet. Experienced with Vonage for Business administration and soft phone client installation. Worked with Verizon to manage company cell accounts and emergency lines. Experienced with Salesforce administration. Assisted in implementing an IT ticketing system called HappyFox. Traveled to Tampa, Florida for Dynamics 365 black belt training at the 2016 CRMUG Summit.

Administered all network, server, VOIP, and computer systems. Managed various projects and was involved with research, planning, execution, training and troubleshooting. Assisted in Microsoft Dynamics ERP system deployment. Created users, groups and troubleshooted issues in Microsoft Exchange Server 2013. Configured and managed all server backups via Barracuda Backup. Created users, call groups, modified call routing and voicemail storage within the Avaya IP Office phone system. Trained new employees on Microsoft Office 2013 and how to use their Avaya phones. Configured Aruba wireless routers for maximum coverage and efficiency around the facility. Researched mobile device management software for company mobile devices and implemented Maas360.

Provided first level support to customer networks and computer systems. Responsible for computer, server and network maintenance as well as troubleshooting and support for entire customer base including a variety of businesses, medical facilities, and law enforcement agencies. Experienced with using Desktop Authority to silently push out software packages, patches, printer mappings and local settings. Used remote access software on a daily basis to troubleshoot issues and assist clients. Strong skills with Active Directory, Microsoft Exchange Server 2007-2013, Windows XP, 7, 8, Windows Server 2003-2012, Terminal Servers, App Servers, Print Servers, Microsoft Office 2003-2013, Desktop Authority, Acronis Backup Management, Remote Access Software (Team Viewer, ScreenConnect, Dameware, Remote Desktop Connection), Group Policy Management, HP ProCurve Switches, Netgear ProSafe Switches, VLAN configuration, Wireless Controller Configuration, Citrix Receiver installations, XenApp installations and troubleshooting of Epic and Onbase for Cleveland Clinic employees.

Managed day to day operations. Hired and trained employees, scheduled appointments, and assisted customers on a daily basis.