Mark Baines Email & Phone Number

Brisbane City, Queensland, Australia

Brisbane City, Queensland, Australia

Scope of roleHeld a Delegated Credit Authority (DCA) to $5.0M and actively work with internal (business bankers, credit managers and legal services) and external (service providers) stakeholders to achieve the optimal outcome for the Bank in line with established principles. Used a highly analytical approach to develop actionable recommendations designed to improve outcomes for both the Bank and customer, assist management teams and set the firms on a path to building a platform to growth. Key Achievements:Analysed complex and detailed financial and non-financial information and developed strategies to minimise the risk/maximise the return to the Bank on categorised filesAnalysed the potential outcomes to the Bank in different informal turnaround and recoveryscenarios and provided restructured loan facilities where appropriateUndertook challenging conversations and asked directed and probing questions to ascertain the key issues and drivers to influence a successful turnaround or recovery strategyAssessed the customers’ ability to deliver achievable recovery strategies without the need for legal actionUpdated and prepared monthly portfolio reports including Bad & Doubtful Debt Reports on a timely basisDemonstrated resilience in achieving sound outcomes for the customer and the Bank anddifferentiated the role of SBS from the business bank and credit.Liaised with stakeholders, both internal and external such as Bankers and Credit Managers for exchange of information, Legal Services and external lawyers in respect to general documentation and legal advice, and Accountancy Firms in respect of investigations and formal appointmentsRepresented then Bank in mediation conferences where the customer had lodged a complaint with the Australian Financial Complaints Authority (AFCA)Briefed senior leadership and internal media consultants when a complaint was aired on national TV.

Brisbane City, Queensland, Australia

Key Achievements:Undertook preliminary business and financial analysis and document recommendations.Accompanied SBS managers to all meetings and completed preparation of concise meeting notes.Maintained regular contact with customers to keep up-to-date of developments that may adversely impact the business.Maintained efficient and effective filing system.Maintained a diary system for upcoming reviews, action points, irregular accounts and associated action plans.Recorded statistical data in relation to portfolio activity.Updated and prepared monthly portfolio report.Pursued financial and other information from customers.Prepared Bad & Doubtful Debt Reports.Investigate, prepare and update all matters relating to the raising of provisions for Bad and Doubtful debts.Liaised with stakeholders, both internal and external such as Bankers and Credit Managers for exchange of information, Legal Services and external lawyers in respect to general documentation and legal advice, and Accountancy Firms in respect of investigations and formal appointments.