Mark Coyle Email and Phone Number

Responsibilities:- Configure and manage Google Apps Spam Filter- Configure and manage Avaya Communication Manager and IP Office phone systems (1300 stations). (AES, Gateways, SBC, SMGR, ESS)- Configure and manage CISCO and Adtran switches, routers and wireless APs at over one hundred branch locations.- Configure and manage Zeacom automatic call distributor and electronic faxing.- Configure and manage corporate servers running Windows Server 2003, 2008 and 2012 operating systems (Exchange 2010, IIS, Hypervisor, Sharepoint, Active Directory, DNS, Print Server)- Configure and manage system backup using EMC Avamar.- HP MSA and 3PAR storage systems- Configure and manage network monitoring with Solarwinds using Orion Network Performance Monitor, Network Configuration Manager, Netflow Traffic Analyzer, Server and Application Monitor.- Configure and manage event log monitoring with EventSentry.- Configure and manage an SFTP server running Solarwinds SERV-U.- Office Moves and Acquisitions: coordinate with vendors the move of voice, data, and IT equipment.- Configure and manage Palo Alto Firewalls- Configure and manage PA GlobalProtect user VPNs.- Create user accounts and Exchange email addresses in Active Directory.- Manage and order data and voice services for all company locations (SIP, PRI, POTs, Cable/DSL, Fiber Ethernet, Fixed Wireless, Cellular).- Manage SSL certifications and domains- Troubleshoot network issues- Sarbanes-Oxley Compliance and HIPPA- Voice and data invoice review- Vendor Management: Coordinate and manage vendor projects and resources- Documenting infrastructure, support issues, and proceduresAccomplishments:- Moved company HQ (200+ users).- Moved company voice and data infrastructure from HQ to a data center.- Implemented a redundant SIP trunk and Avaya CM ESS phone system.

Responsibilities:- Configure and manage Postini Spam Filter- Configure and manage Avaya Communication Manager and IP Office phone systems (1100 stations).- Configure and manage Adtran switches at over one hundred branch locations.- Configure and manage Zeacom automatic call distributor and electronic faxing.- Configure and manage corporate servers running Windows Server 2003, 2008 and 2012 operating systems: Exchange 2003 and 2010, IIS, Hypervisor, Sharepoint, Active Directory, DNS, Print Server- Configure and manage system backup using EMC Avamar.- Manage SSL certifications and domains- Configure and manage network monitoring with Solarwinds using Orion Network Performance Monitor, Network Configuration Manager, Netflow Traffic Analyzer, Server and Application Monitor.- Configure and manage an SFTP server running Solarwinds SERV-U.- Office Moves: coordinate with vendors the move of voice, data, and IT equipment.- Configure and manage Dell server systems running Windows 2003 Server at over one hundred branch locations.- Configure and support Watchguard Firewalls and VPNs for over one hundred branch locations.- Create user accounts and Exchange email addresses in Active Directory.- Help desk support for over one hundred branch locations.- Support, configure and order Verizon and AT&T basic phones and smartphones for over four hundred users.- Manage and order internet circuits for all branch locations.- Troubleshoot network issues.- Train users on Microsoft operating systems and software (Office XP through 2013 and Windows XP and 7).- McKesson Horizon software support- Sarbanes-Oxley Compliance- Document support issues and proceduresAccomplishments:- Implemented a MPLS network that connected over one hundred branch locations across a WAN.- Upgraded phone systems at over one hundred branch locations to a centralized Avaya Communication Manager system.- Implemented a centralized SIP trunk that provided voice service to 45 branch locations.

Responsibilities:- Configure and support Dell server systems running Windows 2003 Server at over one hundred branch locations.- Configure and support Watchguard Firewalls and VPNs for over one hundred branch locations.- Manage tape data backups using Symantec Backup Exec.- Create user accounts and Exchange email addresses in Active Directory.- Help desk support for over one hundred branch locations.- Support, configure and order Verizon and AT&T basic phones and smartphones for over four hundred users.- Manage and order internet circuits for all branch locations.- Manage new and moving branch location’s network and hardware setup.- Imaging of computers and laptops- Troubleshoot computer software and hardware issues.- Troubleshoot network issues.- Train users on Microsoft operating systems and software (Office XP and 2003 and Windows XP).- McKesson Horizon software support- Document support issues and procedures

Responsibilities:- Install Ricoh, Konica, and Toshiba multi-function devices.- Install HP and Kyocera printers.- Configure SMB document scanning.- Configure POP3/SMTP document scanning.- Configure local/network printing.- Configure faxing with forwarding to folder or email.- Troubleshoot multi-function peripheral networking issues.- Phone support for multi-function devices and printers.