- Work with sales teams to generate leads and close deals.- Manage outbound calls to potential clients to promote real estate properties and services.- Consistently meet call volume targets while maintaining high quality standards.

- Addressing customer inquiries, concerns, and feedback promptly and effectively.- Providing personalized assistance and support to clients throughout their journey.- Collaborating with internal teams to ensure smooth communication and resolution of issues.- Monitoring customer interactions and trends to improve services and processes.

- Conducted customer feedback calls to gather insights for service optimization.- Efficiently tracked customer orders and assigned them to riders, ensuring timely deliveries.- Managed vendor relationships and subscriptions to maintain smooth operations.- Monitored and tracked rider status to ensure efficient delivery processes.

- Document and analyze customer feedback to improve service quality and address any pest-related issues.- Handle invoicing and provide accurate quotations to customers in a timely manner.- Manage inspection inventory to ensure all pest equipment and materials are accounted for and in proper condition.- Conduct inbound and outbound calls to assist customers with their inquiries and promote pest control services.

- Managed large amounts of incoming phone calls and scheduled meetings.- Identified and assessed customers’ needs, using proven methodologies to achieve customers satisfaction.- Built a sustainable relationship and trust with customer accounts through open and interactive communication.- Managed records of customer interactions, transactions, comments, and complaints.

- Maintained detailed records of customer interactions, processed accounts, and managed document filing.- Addressed customer complaints promptly, provided appropriate solutions and alternatives, and ensured timely resolution.- Handled a significant volume of incoming calls and received positive feedback on the efficiency of the customer service process.