Mark De Cesare Email & Phone Number

Englewood, Colorado, US

Currently serving as treasurer for Suffolk Toastmasters.

Kansas City, MO, US

Prepare tax returns for residents of Nassau County and other areas from the Freeport and North Bellmore Offices. Dealt with Earned Income Credit, education credits, child tax credits, military wages, estimated tax payments, lawsuit awards, charitable contribution issues, Audit notices, multistate taxation, investment income, home sales, debt forgiveness.

Zurich, Zurich, CH

Assigned to CIS Inc. Remote service desk/customer service/onsite support– Multiple clients - 70% remote 30% onsiteRemote service desk – Support users via Kaseya One and Microsoft 365/Azure/Active directory. These calls will be remote as the clientele are all over the United States.Firewall inspections (Sonicwall) – Fulfill contracts by logging into a.

Dover, NJ, US

Seven month assignment at New York University. Gained experience with Google apps, MacOS and enhanced experience with Windows 10/11, Android and IPad/IPhone devices.

San Francisco, CA, US

Started a Desktop support position at a utility company working with mobile devices (Laptops mounted in vehicles, ipads, modems). It involves a variety of tasks. Trained utility workers to use ipads as part of their jobs.

New York, NY, US

Worked at Northwell Health on Office 365, currently contracting at a union building Windows 10 machines and decommissioning old machines. After the Office 365 project ended in September, I worked at a union (SEIU32BJ) for a few weeks In October and November. I worked with them in January and worked projects from February and March.

Consultant at National Grid N.A. on the Office 365 project. Set up the lab to test the interaction of office 365 with Office 2010 and Office 2016 mixed in with OneDrive and Skype for business.

New York, NY, US

Assisted with the migration and troubleshooting of the latest Citrix client at three major hospitals in Nassau County and one in Staten Island. Assisted with trouble tickets and installing software at those locations as well.

Norwell, MA, US

Participated in a Windows XP-win7 migration at National Grid. Started as a tech who migrated machines involving scanners, 3270 connections, Citrix via Internet explorer and Active Directory tasks (Password resets, join domains, reimage machines). I also prepare documentation for a proposal to migrate the remaining 5000 XP machines to Windows 7. Developed.

Washington, DC, US

Worked onsite at Morgan Stanley on a Windows XP to Windows 7 Migration which over 40,000 PCs in New York City (Manhattan and Brooklyn) were upgraded. Provided floor support for users in multiple sites; and performed some deployments during regular business hours. Built racks for PC builds and decommissioning. Managed file recovery from legacy PCs and.

Glen Allen, VA, US

Assigned to Weightwatchers Inc. for two projects. Configured Office 2010 on Windows desktops for accessing Office365.com in a two day project covering users in the Jericho NY office. Reconfigured iPads, iPhones, and Android devices. Reset email and domain passwords as required.Installed Office 2010 on Windows desktops in a two week project covering 120.

Hanover, MD, US

Previously assigned to a law firm assisting with the quality assurance of deployment of current iManage software suite used by attorneys.Previously assigned to a small industrial supply company. Troubleshooting connectivity to the IBM AS-400. Walked remote users over the phone with computer configuration and connectivity.

Hanover, MD, US

Provided desktop support and eDiscovery services for TEKSystems Clients. Recovered MS Exchange mailbox data for legal holds as requested by outside attorneys. Used Arcserve and Mailbox recovery tools. Installed touchscreen kiosks for a drug store as a sub-contractor.Results: o Recovered 10 mailboxes first day on the job.o Worked with administrator to.

Glen Allen, VA, US

Assigned to Unisys Corp. to Service Capital One Bank Connext project in the Northeast (NY, NJ, Connecticut). Provided break-fix support for all bank branch and back office users in updating computing security policies. Updated technical manuals with specific procedures for junior technicians to follow. Used SCCM tools to rename workstations and install.

Assigned to JP Morgan Chase & Co.’s Brooklyn campus. Managed a 150,000+ tape library and its associated records. Handled journal record checks, records organization, compiled error results and tape metric reports submitted via an online program (Lotus Notes) and MS-Access database. Maintained and wrote procedures for department. Created workflow processes.

Westchester, New York, US

Monitor Backup jobs on windows NT/2000 servers with Arcserve and Veritas NETBACKUP. Managed 2500+ NT/2000 and Solaris servers in Brooklyn data centers. Documented issues at data center and performed server administration (Password resets, security settings, software installs, etc.). Results: o Achieved a 100% success rate in restoring critical company.

Provided LAN access and support in a large Windows NT/UNIX Networking environment. Accomplishments:Supported internet connectivity to Chase On-line Banking applications used by customers. Monitored log files and HP Openview for signs of trouble with the servers. Monitored backups with HP Omniback II and took corrective action in an efficient.

Provided Desktop/Laptop support, LAN access and connectivity in a Windows NT Networking environment. Accomplishments:Evaluated specialty applications for credit scoring, collection activity, and payment processing. Installed and configured connectivity to databases and MS Exchange server. Configured 3270, UNIX and AIX connections utilizing Telnet protocol.

Troy, Michigan, US

Assigned to Citibank, NA. Provided desktop support to senior level management in the European/North America Cards Division. Managed over 600 desktops interconnected on a Novell LAN, with internet and mainframe connectivity. Installed and configured PCs, printers, and software applications for use in a corporate environment.Results: o Completed rollout of.

Troy, Michigan, US

Assigned to First Data Merchant Services. Installed/configured software applications. Set up, configured and diagnosed PC's, Laptops, modems, printers, zip and jaz drives.

Responsible for technical writing and electrical acceptance testing of opto-electical equipment for use in U.S. Military aircraft as well as build test equipment for use in-house or on customer’s site. Wrote technical documentation to Military Standards as part of Logistics support package.

US

Worked at two different sites in two positions: One was a flight test engineer (Calverton, NY) developing plans for flight tests for the A-6 Intruder; the other was in Melville NY where I built developed hardware software and documentation for maintenance of aircraft avionics.

M.S, Computer Science

Training, Networking Technologies

B.A.Sc, Elect. Engineering