Mark Dennis Ancheta Email & Phone Number

CIS Bayad Center Inc. | Endpoint Security AnalystJune 2022 - Present- Handles AV platform such as Apex One, Apex Central, Trend Micro Email Security, Deep Security(On-prem & SaaS), RSA SecurID, CheckPoint Mobile Security- Analyze and check quarantined emails if safe for release.- Handles alert/detection from AV by consulting the DFIR team and providing the action plan- Responsible for reviewing policy hardeningTrend Micro PH | Customer Service Engineer (AMEA-Product)May 2021 – Present- Product support for Endpoint Security for Office Scan/Apex One(iAC), Apex Central, AOaaS, Safelock, SMEX, .- Provide RCA to the customer based from the logs and information given.- Provide case resolution, software/network troubleshooting and proactive support services when need arises.Trend Micro PH | Customer Service Engineer (AMEA-Triage)May 2020 – May 2021- Ensure that all cases are responded and endorsed to the appropriate Trend Micro Product Team- Guarantees that all cases are evaluated accurately based on severity and business impact.Trend Micro PH | Cloud Security EngineerMarch 2018 – May 2020- Provide email, phone and chat support.- Premium Support - provide remote assistance support for both Trend Micro and non-Trend Micro related concerns which is not limited to computer, internet and malware concerns.- Malware Handling - troubleshoot malware concerns and provide best practices for securing devices and network Provide support about threat and malware expertise to consumer antivirus products along with best practices. Analyzing system info logs of SPN logs. Below are basic tools used on malware hunting:➢ Process monitor - to identify any related activities on file and registries.➢ Process Explorer - to show which program has a specific file or directory open➢ Autoruns - to check the currently configured auto-start applications- Participant of Beta Testing for Trend Micro Consumer Products 2019 – Beta Test Winner.- Undergone Suspect File Analysis training.- Became Hive Expert (October 2019)➢ Handled Escalated Cases. - Service POC – Responsible for delivering studies for new tools for Consumer Department and new product services. Dedicated Support for AirSupport + & Home Network Security. Provide Network Security best practices and basic troubleshooting. Below are basic tools used on HNS monitoring: ➢ Kibana (internal site) to check the current configuration of Home Network Security device.➢ Tableau (internal site) to check the current status of the HNS device.

Listed skills include Microsoft Office, Management, Customer Service, Microsoft Excel, and 7 others.

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  Technological Institute Of The Philippines

  Electronics Engineering