Mark D. Email & Phone Number

Boston, Ma, Us

• Support all critical Live customer-facing applications in a DevOps environment. Work with state-of-the-art tools to help with proactive and timely resolution of incidents and alerts related to applications.• Work closely with the Development Teams on deployment and migration of applications and services to AWS. Provide after hours on-call support.• Manage and improve application performance and availability by implementing innovative monitoring solutions, providing suggestions on infrastructure and systems requirements.• Started as a Tier 2 (Live Operation) and transformed into Tier 3 (Site Reliability Engineering) support for incident recovery, root cause analysis and resolution, documentation, training and process innovation.

Mark D’Errico (DBA) Methuen, MA. 01844 IT Consulting/Project WorkProvide SMB Consulting and implementation services in the areas of;• Infrastructure • Platform selection• Cloud applications • Training• Support • Technology planning/roadmap • Documentation • Cost evaluation

Evaluate/Execute processes, such as; * Requests for provisioning/decommissioning of Virtual Linux (Redhat) based servers, Utilize infrastructure components across disparate technology disciplines, platforms, and processes , E.g Bluecat, F5, Puppet, Nagios, Esxi ,Orchestrator, DUO , Netapp , SVN, Cisco UCS.*Evaluate/Research/Recommend potential technologies and techniques to further enhance automation of current processes. *Research/Identify/Provide an integration compatibility summary, to include currently implemented technologies, referenced against viable opensource IaaS/PaaS platform solutions, in an effort to provide relevant information to assist management in the decision making process for technology infrastructure planning.*Research/Identify/provide industry relevant use case examples for the purpose of Business case validation.

Danvers, Ma, Us

Sr. Engineer –Tier 4 (Escalation Engineer-TechOps)Initially hired as part of Support Department (overhaul team) with goals to transform the department to a viable customer service groupEliminate all backlog of outstanding customer request by solving customer’s issues. Define corrective processes for the following:Define process for technical Implementations for SMB , as well as Enterprise implementation. Support best practices, Support workflow, Define/identify/address, Documentation gaps, Add, Teach/Mentor support team members on IT best practices, And backup strategy implementations for SMB/Enterprise.• Single point of contact for High visibility customers/partners.• Define/identify/address account audit process for root cause determinations. • Provide Single point of contact for Support team escalations to Engineering/Development for bug fixes. Validate /recreate problem scenarios. Manage/Maintain Vmware ESXI Test environment. Release testing,• Identify and Communicate changes in Partner Integration API’s( in-house expert) • Provide detailed product documentation Define current product integration capabilities and define requirements for future feature rollouts. Create/define/Support Integration Implementations. Interface with Integration partners to address API challenges. • Troubleshoot/identify/remediations of infrastructure configuration identify /maintenance/performance issues related to production hardware/software/networking stack, residing in data-center.• Configure Linux appliances for internal use• VIP Customer on-boarding• Quickly acquire knowledge of new Product offerings SaaS , DaS, For POC and productization • Conceptualization scenarios to assist with shaping initial approach implementation of new SaaS offerings• Project Management/Project Management support.• Provide consulting and Critical thinking support to project team members.

Rockaway , Nj, Us

Avada Software was founded by Software Engineers and Architects with the mission to provide simple access to important information. Our products are easy to use with no or little training required. One of the key differences in our employees is our ability to understand and design around the business needs and practices. Too often the driver of the solution, the company's business units, are ignored or required to follow the rules of the solution. That is not the case with Avada Software solutions. We architect our solutions to meet the business needs both now and for future growth and flexibility.Our people have designed and implemented a Services Oriented Architecture (SOA) as far back as 12 years ago, when the tool sets were quite a bit different and the concept was quite new. We saw the fruits of our labors as far as speed to design, speed of implementation, ease of maintenence, and the ability to quickly create new business solutions by re-arranging or combining existing or new Services. This architecture offers our customers flexiability now and in the future. Integration with other products becomes simple with Avada Software.Avada Software has extensive experience in Websphere MQ, Service Oriented Architecture (SOA), J2EE design and implementation, Web Services, and general IT architecture spanning legacy systems, UNIX, and Windows operating systems.

Andover, Ma, Us

Woburn, Ma, Us

As GEI’s Systems Administrator I was responsible for Enterprise application Support/Upgrade/Maintenance Assist with Tier 3 support role as needed. R&D and infrastructure upgrade projects. Software/Hardware/Account setup and provisioning technical equipment for employees. IT trainer for IT personnel as needed.•Intranet Project (Technical Lead) -Research/Development/Plan/Implementation of Open Source intranet application, resulting in substantial cost savings, increased functionality and increase companywide collaboration.•Identify/Plan/Develop Training strategy for Microsoft Office 2007 suite for approximately 125 users and several departments, resulting in reduced training related support and ease the learning curve for end users.•Administration/Upgrade/Maintenance of mission critical enterprise applications such as ERP, HR, CRM, Intranet systems, resulting in stable system operation with minimal down-time.•Team Member for several infrastructure projects –Wide Area Network(WAN) Upgrade, Novell to Microsoft conversion (Client/Server), with minimal down time and a seamless transition for end users.•Research and development of new products and services to enhance IT functions, collaboration and reduce cost.•Technical Liaison -Project Delivery Committee. •Active Contributor to IT Brainstorming sessions.•Managed/Mentored one IT Staff member resulting in rapid knowledge transfer, which created greater department efficiency.

Woburn, Ma, Us

In my role as Support Analyst I was responsible to support New England/Corporate Headquarters which included travel as needed for issues requiring hands on expertise. •Recommended Products/Services/Policy enhancements in an effort to strengthen IT and support role functions•Provide top tier customer service for key state holders including President VP's, CMO, BOD•Successfully overcome the challenges of 30 percent growth in the Woburn/Corporate office•Successfully acquired knowledge of Servers/Software/Hardware/Network, resulting in promotion to Systems Administrator•Create first companywide Image for several models of IBM laptop computers using various imaging techniques

Las Vegas, Nv, Us

Support Specializations:Microsoft Office® Microsoft ® Windows Operating SystemsWinforms®/Various Realtor Sales Programs Software/Hardware/Network troubleshooting Rim® Blackberry, PDA, SMART PhoneVirus/Spy ware Removal Printer/Multi-function devices IE7,Firefox browser supportMLS

Services Provided:* Windows 2003® server Implementation (Print server/Directory services/File System)* Avaya® Partner Telephone System * SugarCRM® (Research/Implement/Managed)* QuickBooks® Enterprise (Implementation) * Technology Consultation* Active Directory Management * Reporting Sales pipeline****Implemented Office infrastructure according to time line and budget. Research of potential products and services for future implementation.

Portsmouth, Nh, Us

It was my responsibility as the IT/Multimedia Developer to provided team support of multimedia group using various Multimedia and Graphics tools. Contributed to creative brainstorming sessions to improve product development and improve customer satisfaction. Highlights include: Researched software volume licensing options, and provided management with detailed pricing breakdowns, and scenarios for future purchasing options. Worked in a team environment, to create compelling multimedia content. Updated programs/versions, for file compatibility and consistency in design. Provided Operating System support, for 3D rendering department. Built and configured computer systems to support office efficiency. Daily back-up of critical data.

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