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Mark Derry is listed as Senior Service Delivery Manager based in London Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at yahoo.co.uk and a matched LinkedIn profile for Mark Derry.
Mark Derry previously worked as Service Manager at Ibm and CEM at Office For National Statistics. Mark Derry holds M.Sc., Information Systems & Technology from City University (Gb).
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AeroLeads found 1 current-domain work email signal for Mark Derry. Compare company email patterns before reaching out.
I've many years IT experience in media and Gov and have project managed a diverse range of projects. I've also worked as a Service Manager. I'm known to be thorough and all my projects have been successful. Specialties: • Implementing CRM systems• Managing global teams of up to 24 highly skilled professionals; providing expert Tier 2-3 application support across the business and client base within a 7/24/365 environment. Supporting High Availability mission critical services.• Strategic Planning• Transition and Exit Management• Creating Application Support and Services Provision in green field environments• Responsible for delivering continuous service improvement initiatives by developing the product and technology support roadmaps in line with the business strategy and proactively spotting gaps and filling them. • Ensuring the team are fully skilled and resourced to cope with the demands of day to day support and fostering a proactive mentality across the team.• Clear commercial outlook• Delivering high-end support that meets the needs of the business and our clients.• Budget management• Leading commercial acumen, ensuring the support function is run efficiently and effectively whilst fostering a proactive ethos within the team.• Project Management - agile certified• Implement process and service improvements to drive out inefficiencies in the way Global Support manages, deploys and supports our software and services.• Balancing the requirements of day-to-day support incidents/requests with project work, software deployments and configuration changes.• Handling team escalations appropriately and take accountability of resolving any issues arising within the team or externally.• Provide leadership and mentoring through regular 1-2-1 and performance review appointments across the Global Support team, to ensure they meet or exceed their objectives.• Tuning CRMs to commercial needs to improve efficiency • Technical backgroundAsk me about SC
Listed skills include Integration, Telecommunications, Unix, Service Delivery, and 46 others.
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Managing a national public facing service for the Police. This involved working closely with the City of London Police and several subcontracted companies including offshore software houses, hosting and Call canters and managing the service interface between them. This role also extended to covering Incident Management and Transition Manager.
Broadcast Centre, White City
Running a 24x7 team to provide second & third line operational support for the playout and operation of interactive services across several major broadcasters. Also instrumental on a major Service Transition Project.
Basingstoke
Ran a Transition project to handover all UK based Amberfin Application Support functions to Paris based Dalet staff.
UK
Running a Global Application Support Team providing high-end technical Support and Service Delivery to B2B customers around the world.Grown the Support Team and introducing large changes - such as moving to 24x7 Support.Grown the Support Revenue by over 350% in 3 yearsImplementing many Salesforce.com changes and inituatives.I also managed the Internal IT.
Trained up and Managed a Support team at Virgin Media.saving Virgin Media a seven figure sum in otherwise lost revenue.
Holborn
Cartesian was a small company undergoing rapid controlled growth.I came in to define and create a Support Team to provide user support to Cartesian software products and hosted services. This included recruiting and training a team,and specifying, evaluating and purchasing a CRM system.
Business Transition roleManage all Telecoms related issues relating to the Business Transition from FT to LNE i.e. Customer migration to new products. The different data feed requirements of varied products Manage 5 out of the 8 decommissioning projects including.. Hardware and Software Audit; Managing Leased Lines Adjusting Support requirements
Coordinating and gatekeeping the Production software release process.
Writing Assembly Language CICS code on IBM mainframe.
Activities and Societies: Authorized Mentor of the following years M.Sc. students in web search strategies. M.Sc. in Information Systems &.
Maths, Stats & Computing
Activities and Societies: Cinema (setting up the projector and running it) Photography Electronics Choir Cycling O-Levels & A-Levels
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Mark Derry is listed as Senior Service Delivery Manager.
AeroLeads has found 1 work email signal at @yahoo.co.uk for Mark Derry.
Mark Derry is based in London Area, United Kingdom, United Kingdom.
Mark Derry has worked for Ibm, Office For National Statistics, Saadian Technologies, Red Bee Media, and Dalet Digital Media Systems.
You can use AeroLeads to view verified contact signals for Mark Derry, including work email, phone, and LinkedIn data when available.
Mark Derry holds M.Sc., Information Systems & Technology from City University (Gb).
Mark Derry is listed with skills including Integration, Telecommunications, Unix, Service Delivery, Project Management, Management, Analysis, and Sql.
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