Mark Anthony Dew Email and Phone Number

Directing the development, deployment, and support of all City IT systems and professional services, vendor relationships, and customer service for the city. IT oversees all projects relating to data communication in order to coordinate city efforts in developing more efficient work processes. This coordination is essential in eliminating duplication of effort, avoiding redundant expenditures and accelerating the development and implementation of technologies. While covering Financial Management & Reporting Information Technologies services software dependencies include: Barracuda Email Security Gateway Interface, Veeam Backup & Replication Interface, Metalogix Archive Manger Exchange Interface, ArcGIS Enterprise Web Development Mapping and Analytics Server Hosting In-House and Cloud Based Solutions, Microsoft SQL Management, Digital Imaging Services, Pictometry Imagery Cloud Based Services, Mitel MiVoice Business Communications, VM vSphere Infrastructure, Paxton Net2 Infrastructure, UniFi Wireless Infrastructure, Network Security Firewall by SonicWall, MaaS360 Security, INFOR CloudSuite Financial Enterprise Resource Planning. AS400 architecture, and Cisco WebEx. We provide Cyber and Application Security interface In-House.A Strong Information Technology Professional working with Government, Council, and staff members managing IT projects with driving Implementation of technology, infrastructure, and data security initiatives. I lead a group of ten IT Analyst and one Information Security & Application Administrator and three GIS Specialist and 6 dedicated City team members across our 24X7 help desk and IT Infrastructure. Designing an ITIL-based problem management team to reduce incidents in the enterprise and improve cross-team collaboration, resulting in reduction in support request. Leading projects in Enterprise Resource Planning INFOR CloudSuite Financial software solution from an AS400 architecture mainframe to providing guidance and best practices in helping team members grow professionally and handle work-life events. Active MASC member, and of course CJIS Compliant.