Mark D Godfrey work email
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Mark D Godfrey personal email
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Mark D Godfrey phone numbers
I am passionate about enabling clients and partners. I value the relationships and work hard in a hands-on way to make sure that clients and customers get the best value and results from the product they are entrusting us to build, and deploy in their unique environment.You can confidently give me the reigns to work with your clients, whether to drive new business within the account, manage the relationship and be a liaison between the partner/client and internal teams (e.g. Support, Product Management, Engineering, etc.) and drive an initiative to a robust solution.I helped to win/manage key Robotic Process Automation/Intelligent Document Processing clients (AT&T, Citibank, Google, NetApp, and more…). I helped increase license revenues and took product feedback and improved on our product into a robust enterprise ready solution, increased revenues, and built long-term, win-win relationships.Currently, at Eyespan I'm driving business development Our primary goal is to work with prospects and clients to iidentify areas where improvement is needed through automation and we do this by leading discovery sessions, demonstrating the solution, Building a proposal with strategy and the right narrative in mind, Please book some time with me so I can learn more about your day to day, and help to determine where we may be able to help by creating efficiencies, reducing redundant work, leveraging today's latest proven technologies with the expert teams to make that happen.Specialties:Intelligent AutomationIntelligent Document ProcessingMarketing AutomationPartner Enablement Leveraging AI and LLMs to improve your processes Client Training Computer Vision Agile Scrum/Kanban Google workspace, Google My Business Salesforce.com Public Speaking Jira/Confluence MS Office Account Management
Eyespan, Inc.
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Sr. ConsultantEyespan, Inc. Apr 2024 - PresentBoca Raton, Florida, United StatesPartnering with Blackbook.ai and other vendors with business development in North America> Intlligent Automation> AI, LLMs> SAP Integration and automation> FinOps> Marketing Automation
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Sr. Automation ConsultantUst Feb 2021 - Aug 2023Aliso Viejo, California, United StatesUST helps the world's best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas. We work with our clients to co-create lasting change. I have joined the Customer Success organization in a Pre-Sales Consulting role.➞ Helped over 38+ Clients with pre-discovery calls and planning Intelligent Automation transformations➞ Consulted with and Documented Business Processes for clients in Hospitality, Healthcare, Retail, Tech, BFSI, Supply… Show more UST helps the world's best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas. We work with our clients to co-create lasting change. I have joined the Customer Success organization in a Pre-Sales Consulting role.➞ Helped over 38+ Clients with pre-discovery calls and planning Intelligent Automation transformations➞ Consulted with and Documented Business Processes for clients in Hospitality, Healthcare, Retail, Tech, BFSI, Supply Chain & Logistics industries➞ Adept at getting a clear picture of the As-is state of a client and mapping out the future state with documentation and visuals like workflow diagrams➞ Lead teams to craft and win Request for Proposals Show less -
Director Of Customer SuccessHighiq.Ai Jul 2020 - Feb 2021San Francisco Bay AreaProviding End-to-End Financial Automated Solutions in the form of IQWorkers and Providing Solutions Premier Partners with Amazon Web Services (AWS) and Automation Anywhere, Inc.• Lead a team of 5 Client Success and Business Analysts for onboarding and managed services • Pre Sales activities to work with Prospects and architect solutions according to their needs• Create onboarding processes for launch of new End to End Automation Solutions• Generate $20K of contracts in less than… Show more Providing End-to-End Financial Automated Solutions in the form of IQWorkers and Providing Solutions Premier Partners with Amazon Web Services (AWS) and Automation Anywhere, Inc.• Lead a team of 5 Client Success and Business Analysts for onboarding and managed services • Pre Sales activities to work with Prospects and architect solutions according to their needs• Create onboarding processes for launch of new End to End Automation Solutions• Generate $20K of contracts in less than 5 months• Maintain customer relationship with large Bay Area Healthcare provider• Performed Health-checks for current customer base to ensure customer retention• Participate in product management Roadmap activities and workshops internally Show less -
Senior Application EngineerAutomation Anywhere Aug 2018 - Apr 2020San Jose, CaAutomation Anywhere, provides robotic process automation, and intelligent document processing solutions for Financial Services, BPO, Healthcare, Technology, banking, and Insurance companies.➞ Provided Cognitive Automation subject matter expertise enabling the deployment of enterprise-level end-to-end solutions for both direct key customers, partners, and clients➞ Performed over 20 Cognitive IQ Bot Proof-of-Concepts with an 85% success rate➞ Led 7 Key Customers in large scale… Show more Automation Anywhere, provides robotic process automation, and intelligent document processing solutions for Financial Services, BPO, Healthcare, Technology, banking, and Insurance companies.➞ Provided Cognitive Automation subject matter expertise enabling the deployment of enterprise-level end-to-end solutions for both direct key customers, partners, and clients➞ Performed over 20 Cognitive IQ Bot Proof-of-Concepts with an 85% success rate➞ Led 7 Key Customers in large scale deployments with high volume intelligent document process automation from onboarding to production resulting in license renewals over $1M➞ Scoped and delivered over 15 patches in collaboration with engineering teams to solve software issues at enterprise clients resulting in improved UI performance and overall scalability Show less -
Senior Technical Account ManagerAutomation Anywhere Jan 2016 - Jul 2018• Maintained a 100% retention rate for AT&T, Citibank, Google, Kaiser, NetApp, Sprint key accounts serving Tech, Healthcare, and Banking industries• Built clear and inclusive communication cadences, driving progress and decision making bring more than 10 partners’ clients to production• Delivered partner onboarding, technical enablement, for over 25 Partners for professional services -
Technical Account ManagerLavante, Inc. Sep 2014 - Nov 2015San Jose, CaLavante is the leading SaaS provider of a cloud-based supplier management solution for Fortune 1000 companies. Lavante's mission is to connect businesses with their suppliers providing value by automating and improving the quality, accuracy, and cost effectiveness, of lifecycle business interactions.• Deployed Enterprise SaaS software and managed customer relationships with active Fortune 1000 while providing Pre-Sales Support• Maintained relationships with 7 active Fortune 1000… Show more Lavante is the leading SaaS provider of a cloud-based supplier management solution for Fortune 1000 companies. Lavante's mission is to connect businesses with their suppliers providing value by automating and improving the quality, accuracy, and cost effectiveness, of lifecycle business interactions.• Deployed Enterprise SaaS software and managed customer relationships with active Fortune 1000 while providing Pre-Sales Support• Maintained relationships with 7 active Fortune 1000 customers; performed client consultations/deployments and wrote product enhancements to fit business needs• Served as Product Evangelist providing demonstrations and training to clients, data analysis, and metrics to improve product functionality and usability along with client system data normalization and cleansing• Created more than 1,000 Jira tickets and SSAE 16 requirements• Installed and configured Salesforce Labs RFP manager to store, manage, and maintain RFx/Proposal Content, managed multiple RFPs and RFIs in parallel winning 3 new clients• As Zendesk Administrator, deployed SaaS Helpdesk system and streamlined support reports, improving traceability and response time by 70%; configured custom reports for customers Show less -
Volunteer Product Marketing And Project ManagementHealthdonor.Com | The Virtual Mob Jun 2014 - Sep 2015Fremont, Ca• Valuable experience volunteering in a healthcare startup, and honing my skills in Program Management and Product Management with an E-Commerce crowdfunding consumer web application• Introduced Agile technology using Bugzilla as a tool, in a bootstrap environment -
Product ManagerS&C Electric Company Aug 2013 - May 2014Alameda, CaS&C Electric is a global manufacturer of switching and protection hardware products providing equipment, software, and services to the electric power utility industry. Focused on improving smart grid automation, reliability and efficiency through innovation ★ Determined pricing for enterprise level software based on value and cost analysis. Defined and documented product requirements and features, determined differentiators, benefits, and value. Successfully met Product Launch… Show more S&C Electric is a global manufacturer of switching and protection hardware products providing equipment, software, and services to the electric power utility industry. Focused on improving smart grid automation, reliability and efficiency through innovation ★ Determined pricing for enterprise level software based on value and cost analysis. Defined and documented product requirements and features, determined differentiators, benefits, and value. Successfully met Product Launch Schedule★ Software Product Development: Proactively sought feedback from highly engaged users community, interfaced with divisional engineering to define product line road-map and feature sets, wrote detailed product requirements, specifications, and Use Cases★ Created technical collateral for direct sales organization and external sales representatives. Worked with corporate marketing to develop promotional strategies and materials. Supported Trade shows. Scripted and presented live demonstration of product at Sales Conference for over 250 people. Assisted Application Directors and Sales on Sales Calls with Product demonstrations and presentation and gather product requirements Show less -
Product ManagerLighthouse Worldwide Solutions Jun 2011 - May 2013Fremont, Ca• Identified and managed all product issues and milestones, continuing product advancement• Managed cross functional teams (Sales, Marketing, Engineering, Customer Service)• Defined and maintained product lifecycle, product launch schedules, for 3 product lines• Aggregated and maintained complete outstanding product engineering action Items• Facilitated focused product teams to define product features, differentiators, benefits, and value• Created and maintained accurate… Show more • Identified and managed all product issues and milestones, continuing product advancement• Managed cross functional teams (Sales, Marketing, Engineering, Customer Service)• Defined and maintained product lifecycle, product launch schedules, for 3 product lines• Aggregated and maintained complete outstanding product engineering action Items• Facilitated focused product teams to define product features, differentiators, benefits, and value• Created and maintained accurate technical product collateral• Planned and participated in events such as Semicon West 2012 Show less -
Applications Engineering Mgr, Strategic Acct. Mgr.Lighthouse Worldwide Solutions Aug 2006 - Jun 2011ThailandThis position was based In Thailand, I traveled throughout Asia, Europe, The Middle East and the USA, to work with prospective customers and current customers to design their liquid applications and help them to understand what their contamination issues might be and how to monitor them.• Supported Sales with technical product demos suited for specific applications• Conducted market and competitor research and communicated to Sr. Management• Worked with prospects and existing… Show more This position was based In Thailand, I traveled throughout Asia, Europe, The Middle East and the USA, to work with prospective customers and current customers to design their liquid applications and help them to understand what their contamination issues might be and how to monitor them.• Supported Sales with technical product demos suited for specific applications• Conducted market and competitor research and communicated to Sr. Management• Worked with prospects and existing customer base to develop new technical applications• Participated in industry seminars and trade shows promoting Lighthouse product lines• Conducted competency training for direct sales, sales reps, international channel partners• Sought out and researched prospective projects with active outreach throughout the region• Researched new emerging technologies and trends• Designed, installed and validated complex SCADA software and hardware integration systems• Prepared and presented technical presentations at industry seminars Show less -
Project Engagement ManagerNew England Management Advisors 2004 - 2006Cambridge, MaAs a Certified Netsuite and SAP Business One consultant, I met with prospects, mapped their business processes and workflows, defined the requirements, created a Statement of Work with workflow diagrams, then we rolled up our sleeves and performed the implementation, including legacy data integration, system to system integrations, customization and configuration. Finally we performed customer training and ongoing customer support.
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PrincipalEyespan, Inc. 2002 - 2004Newton, MaStarted up a Home Networking Service. Blossomed into a consultancy becoming a NetSuite Solution Provider, Providing a path for small businesses to move from their current disjointed silo applications for ERP, CRM, SFA, and Accounting and migrated their business processes and data into NetSuite a Software as a Service integrated solution.
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Rational ToolsmithAspen Technology 2000 - 2002Cambridge, MaStarted as a Lotus Notes Administrator Consultant, then was hired on as a Full Time employee where I supported the software development team with the Rational Toolsmith tools (Requisite Pro, Clearcase, Rational Rose) and by encouraging and training developers to use the Rational Unified Process (RUP) Software Development Methodology -
Network Systems AdministratorReebok 1998 - 2000Stoughton, MaSupported global network of Lotus Domino application and email servers, supported desktop clients, and supported Lotus Notes Application Developers -
Qa Consultant, Project LeaderLighthouse Worldwide Solutions 1992 - 1998Milpitas, CaDuring this time with Lighthouse, I started as a QA black box tester working on consulting contracts with McAfee Associates, Simultrans localization services, and Lotus (ccMail), I then went to work for Lighthouse as a Full Time Employee and moved to Singapore for a year and performed Cleanroom monitoring system installations and integrations for Seagate Technologies, IBM, Fujitsu, and other companies.
Mark D Godfrey Skills
Mark D Godfrey Education Details
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Bachelor Of Science - Bs
Frequently Asked Questions about Mark D Godfrey
What company does Mark D Godfrey work for?
Mark D Godfrey works for Eyespan, Inc.
What is Mark D Godfrey's role at the current company?
Mark D Godfrey's current role is Sr. Automation Consultant | Digital Transformer.
What is Mark D Godfrey's email address?
Mark D Godfrey's email address is ca****@****pan.com
What is Mark D Godfrey's direct phone number?
Mark D Godfrey's direct phone number is +150995*****
What schools did Mark D Godfrey attend?
Mark D Godfrey attended Johnson & Wales University.
What are some of Mark D Godfrey's interests?
Mark D Godfrey has interest in Culinary Adventures (Cooking And Eating), Cycling, Photography/videography, Gadgets And Apps, Time Spent W/my Family.
What skills is Mark D Godfrey known for?
Mark D Godfrey has skills like Product Development, Product Management, Strategy, Cross Functional Team Leadership, Management, Manufacturing, Project Management, Saas, New Business Development, Enterprise Software, Process Improvement, Integration.
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