Mark G. Email & Phone Number

South Bend, In, Us

Driving innovation to enable business growth by delivering capabilities to support business objectives and to connect the workforce through knowledge and data sharing. Leading a team of process-focused and metrics-driven IT professionals with a passion for excellence. Leveraging partnerships with key technology experts at AMI Strategies, Apex Digital, aunalytics, Cisco, Dewpoint, IBM, Microsoft, SAP, Siemens, and Software AG.

Leading transformational initiatives to improve service delivery across traditional infrastructure areas of focus - desktop management, information security management, network standardization and optimization, server and storage management, and service desk continuous service improvement. Also responsible to establish operating level agreements across functions and with service provider partners. Includes periodic travel to Corporate Headquarters in South Bend, IN.

Charlotte, Mi, Us

Direct report to President & CEO and member of the Spartan Executive Team, responsible for Application and Infrastructure Services, Information Security, and Strategy and Architecture to position Information Technology as a strategic enabler to Spartan's market-responsive innovation agenda. Key initiatives include:o Establish Epicor ERP rollout strategy to retire five legacy MRP applications; achieved first two go-live eventso Lead Configure Price Quote (CPQ) evaluation and implementation planning to establish enterprise standardo Coordinate Telecom Expense Management (TEM) rollout and lead Wide Area Network (WAN) re-sourcingo Deploy Microsoft technologies, including Azure, Office 365, Skype, Sharepoint Onlineo Establish IT Program Management Office (PMO) to support demand management and overall governanceo Introduce ITIL framework for team development and to support IT Service Management (ITSM) solutiono Drive value achievement supporting shared services activities involving Concur, Dayforce, Qlik, and salesforce

Transition Lead for Global Operations convergence initiative with responsibility for ~350-person North America team, including architecture, collaboration, data resource management, infrastructure and information security functions and processes. Role supports efforts to achieve consistency and standardization across global organization, processes, and technologies. Activities include current state analysis, future state organization design, process development, plus people and organizational change management.

Provided individualized coaching, mentoring, and critical feedback to seven global account general managers to develop and mature their approach for improving relationships and business opportunities with global, strategic accounts. Focus on establishing executive engagement, consultative selling, and business management skills to do so successfully.

Gillingham, United Kingdom, Gb

Direct report to the CIO and member of the Executive Operating Committee. One of the top 150 Delphi global executives, responsible for Global Operations, plus Application and Infrastructure Services for 150,000 associates worldwide. Leads a team of nearly 1,000 professionals and manages budget of $250 million.o Global Operations – Responsible for global team of service delivery managers organized by region (Americas, EMEA, and Asia Pacific). Focus on consistent global delivery of change, incident, and problem management processes in support of daily operations. - Established consistent “follow the sun” operational model, including standard for resilient operations- Worked with CISO to provide for an effective security landscape (firewall, IDS, load balancers, etc.)- Coordinated efforts with the Controller and Internal Audit to administer operational governanceo Application and Infrastructure Services Management – Responsible for a global team of service management professionals organized along traditional “tower” disciplines in a significantly outsourced environment. Focus on service level agreements, global service consistency, capacity management, and financial management.- Leveraged workflow/automation platform to drive efficiencies in user and device provisioning- Led in-sourcing and establishment of local area network team, achieving 45% cost reduction- Established full services data centers in 3 regions to support server consolidation and virtualizationo Supplier Relationship Management – Responsible for strategic sourcing, contract management, and relationship management of technology service providers. - Sourced desktop services to deliver analytics, client satisfaction, knowledge, self-help, etc.- Established enterprise licensing agreements and architected global service provider agreements (ex. Microsoft, Oracle, ServiceNow)

Gillingham, United Kingdom, Gb

Executive role managing $200M run budget and associated services, including application, end user compute, hosting, and network towers. - Managed service provider performance through established operational metrics, service level agreements, and critical service deliverables.- Established forecast and variance analysis processes and discipline to stabilize run budget performance.- Led cost management efforts to achieve 30% year-over-year spend reduction in 2010.- Early adopter of cloud services, moving legacy email to dedicated Microsoft cloud instance.- Deployed Google Apps to provide efficient internal and external collaboration on cloud platform.- Enabled the cloud-based integration of ServiceNow Configuration Management DataBase (CMDB).- Implemented MobileIron mobile device management capability.- Deployed cloud-based PC backup solution for 300 executives to address data loss concerns.- Introduced software and infrastructure license compliance processes.- Established IT technical center of excellence in Krakow, a reliable source of global support.- Managed transition from incumbent to new global providers of WAN and voice capability.- Developed training program to achieve ITIL v3 Foundation certification across global IT staff.

Gillingham, United Kingdom, Gb

Executive role during pivotal bankruptcy “exit year.- Led coordination of cost management initiatives across IT, divisions, and regions, leading to $60M savings.- Promoted identification of ideas / opportunities and managed through a formal, disciplined six-step approach.- Collaborated closely with Corporate Finance to establish business case processes and savings validation.- Effectively balanced evaluation of capital- and expense-driven analysis and recommendations.

Gillingham, United Kingdom, Gb

Executive role leading IT transformation during corporate bankruptcy.- Matured to a fully functional PMO, ensuring all projects are reviewed, monitored, and reported to plan.- Institutionalized PMO Governance Model to define interaction with service provider project offices.- Established control framework to manage execution of legacy application retirement and decommission.- Developed SAP Readiness Assessment capability and led execution in support of Mexico and EMEA projects.- Established Executive Governance review process and standard agenda to confirm SAP “go live” decision.

Gillingham, United Kingdom, Gb

Executive role during significant outsourcing transformation period.- Responsible to lead and drive change through influence and coordination across representative virtual team.- Led development of Global Operating Model to govern interaction between client-facing and services teams.- Coordinated preparation of CIO Quarterly Report and subsequently established Client Council forum.- Established IT Global Common SharePoint central repository for transparency and standardization.- Led transition to Program Management Office (PMO), including methodology, processes, and technology.

Gillingham, United Kingdom, Gb

Designated Business Line IT Leader and member of Delphi Energy and Chassis Division Executive Staff, essentially a “divisional CIO” role managing expectations and meeting objectives of President’s functional leaders.- Responsible to manage $125M division global IT budget for $6.5B division, coordinating efforts in all regions.- Ensure corporate IT support for key divisional initiatives, primarily ERP and Global Engineering Systems.- Led IT support of several transformative business initiatives to divest non-core businesses during bankruptcy.

Gillingham, United Kingdom, Gb

Non-IT global leadership role, with responsibility for management and reporting of $450M direct and indirect material inventory at 56 global manufacturing sites of Delphi Energy and Chassis Division. - Led Project SlimFast initiatives to achieve $36M raw material reduction (plus WIP and finished improvement)- Led Operation Lean Out initiatives to achieve $4M indirect material reduction.- Coordinated Dayton-area warehouse footprint and inventory reduction efforts.- Completed Six Sigma Green Belt project to improve inventory forecast accuracy.- Managed inventory analysis and reporting to President, CFO, and Director Production Control & Logistics. - Coordinated inventory budget submission and annual physical inventory, plus all related improvement plans.

Gillingham, United Kingdom, Gb

Leadership role with responsibility for overall management, governance, and executive reporting of $20M SAP deployment to 24 Delphi Energy North America locations, including standard modules BIW, FICO, MM, PP, SD.- Coordinated overall program management with business lead, who owned organizational change management.- Managed all IT-related efforts, including Site Readiness, Data Conversion, EDI Setup, Hardware installation, etc.- Led cross-functional SAP Plant Team efforts to address education, training, and process issues at Chassis sites.

Gillingham, United Kingdom, Gb

Management role with responsibility for all PC&L systems activities and resources for Delphi Energy and Chassis.- Managed EDI Circle of Colleagues initiative to achieve supplier electronic data interchange (EDI) compliance.- Developed five-year PC&L Systems roadmap to support business objectives while driving to common systems. - Provided support to Battery Business Team, including management of relationships with EDS and Ryder.- Coordinated separation and transition of PC&L Systems from GM during Delphi corporate spinoff.

Stamford, Connecticut, Us

Highlights: Established commercial and operational relationship with General Electric Information Services for electronic commerce support. Led implementation of standard enterprise resource planning (ERP) application at eight North American facilities over two-year period. Coordinated activities to implement RF scanning technology for receiving, shipping, and production reporting. Speaker/Presenter at various AIAG and Customer Conferences during 1996-98.

Irvine, California, Us

Highlights: Coordinated implementation of BPCS capabilities to support Mazda North America (MANA) parts operations. Streamlined annual physical inventory processing and coordinated all technical support activities. Also coordinated development of system to support parts shipments to Europe from North America, a capability previously provided out of Japan.

Wolfsburg, Niedersachsen, De

Provided application development programming for Sales and Service, Payroll, and Personnel applications. Highlight was lead programmer role for Enhanced Distribution System to provide vehicle configuration options to regional sales offices to effectively manage dealer inventories.

Master Of Business Administration (M.B.A.), Operations Management

Bachelor’S Degree, Computer Science

Executive Certificate, International Business