Mark Dikensaid Email & Phone Number

Mark Dikensaid is a Support Specialist @ Locus RoboticsProblem-Solving oriented I help elevate Customer Experience at Locus Robotics. He possess expertise in hotel management, food and beverage, hotels, front office, micros and 12 more skills. He is proficient in Spanish, English and German.

Listed skills include Hotel Management, Food And Beverage, Hotels, Front Office, and 13 others.

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  Support Specialist

  Locus Robotics

  Apr 2022 - Present - Canary Islands, Spain

  Resolved customer issues promptly, providing efficient and effective solutions to ensure high customer satisfaction.Collaborated with engineers to troubleshoot and resolve complex technical problems, ensuring seamless operation of robotics systems.Actively participated in critical incident response team (CIRT) calls, contributing to the swift resolution of urgent customer concerns.Managed customer orders, ensuring accurate processing, tracking, and timely delivery.Proactively communicated with customers, providing updates on order status and addressing any inquiries or concerns.Conducted thorough root cause analysis to identify underlying issues and implement preventive measures for future problem mitigation.Assisted in the development and implementation of customer support processes and procedures, optimizing efficiency and customer experience.Acted as a liaison between customers and internal teams, effectively conveying customer feedback, requirements, and priorities.Provided training and guidance to customers on product usage, troubleshooting techniques, and best practices.Maintained comprehensive documentation of customer interactions, technical issues, and resolutions for reference and knowledge sharing.