Mark D. Johnson Email & Phone Number

Lakewood Township, Nj, Us

Lakewood, New Jersey, Us

FACILITATE THE DAY-TO-DAY OPERATIONS OF THE IT DEPARTMENT FROM AN INFRASTRUCTURE, LAN/WAN, HARDWARE, AND SOFTWARE PERSPECTIVE• Support desktop and network-based software applications for individuals and departments• Install, configure, and ensure proper operation of the LAN, PC’s, and other IT-related hardware• Serve as lead for interdepartmental technical review on multi-million-dollar construction contracts and company-wide system improvements• Maintain the overall resiliency of the infrastructure including implementation of a battery backup protocol• Design and build out a new data center/server room to support campus-wide networking functionsMANAGE A STAFF OF IT PROFESSIONALS AND TECHNICAL RESOURCES AND MAINTAIN 98 PERCENT UPTIME FOR THE INTERNAL AND EXTERNAL NETWORK• Supervise and train technical staff who are responsible for triaging more than 4,000 help desk tickets annually• Coordinate frontline response to Ransomware attack and lead recovery including replacing and upgrading antivirus software• Assist with formulation of IT expense and capital budgetWORK WITH COMPANY MANAGEMENT ON EXECUTING PRODUCTIVITY ENHANCING PROJECTS AND INITIATIVES. ESTABLISH AND MAINTAIN RELATIONSHIPS WITH CRITICAL IT UTILITIES VENDORS AND REPORT ACTIVITIES, MILESTONES, AND RECOMMENDATIONS TO UPPER MANAGEMENT• Served as Project Lead for federally mandated Serialization project: DSCSA – Title II DQSA. Brought new packaging equipment online; Hired and trained professionals to maintain and operate equipment; Established job requirements for department team; Responsible for overall master data management• Transitioned on premises exchange environment to Microsoft Cloud Solution• Participated in company transition following acquisition of another entity representing the IT perspective on company personnel and infrastructure needs• Established multiple satellite office locations including network creation, hardware and software deployment, and on-going needs assessments

Hamilton, New Jersey, Us

TrackWise software by Sparta Systems is an enterprise quality management solution (EQMS) that optimizes quality, ensures compliance, reduces risk, and lowers costs for world-class clients across a range of industries.PLANNED AND DIRECTED FULL-SCALE FACILITY BUILD OUTS AND EXPANSIONS, INCLUDING THE RELOCATION OF CORPORATE HEADQUARTERS TO A NEW 40,000 SQ. FT. FACILITY• Rebuilt the entire network infrastructure (LAN / WAN, phone systems, and A/V systems) supporting 200 users and critical R&D, QA testing, and software training initiatives• Achieved 100% uptime for mission critical functions and zero interruption to operations in the Middle East facilitySTRENGTHENED THE ORGANIZATION THROUGH THE HIRING, MANAGEMENT, AND DEVELOPMENT OF KEY EMPLOYEES• Placed a premium on talent cultivation from interns to top managers ensuring opportunities for growth and leadership development• Maintained high retention rate of employees in the departmentDEVELOPED THE INITIAL FRAMEWORK FOR THE COMPANY’S EFFORTS TOWARDS VIRTUALIZATION AND CLOUD COMPUTING• Migrated on-premises US and EMEA Microsoft Exchange environments to the cloud on Microsoft Office 365• Implemented cloud-based disaster recoveryIMPROVED ROI PERFORMANCE THROUGH METICULOUS BUDGET CONTROL, BILLING AUDITS, AND TECHNOLOGY PLANNING• Administered a $900k technology budget including capital expenditures• Captured savings of $130k+ in HW costs and licensing fees with the implementation of Microsoft BPOS (currently known as Office 365)• Carved out a $55k savings over two years by optimizing cell phone, landline, and internet services

Fountain Technologies manufactured Quantex, CyberMax, Pionex, and Inteva computer systems.TECHNICAL SUPPORT ENGINEER (1998-1999)LEVEL III TECHNICAL SUPPORT (1997-1998)TECHNICIAN; PRODUCT COORDINATOR (1996 -1997)HIGHLIGHTS:* Supported Repair and RMA Departments during QA testing procedures.* Coordinated the testing, diagnosing, and repair of network issues, desktops, and servers. * Configured, built, tested, and troubleshot workstations and servers. * Provided formal training and technical support to a team of 20 field sales representatives.