I have volunteered for local community radio station Spire Radio, since 2015 during my evenings and weekends. My responsibilities include: + Website design and maintenance.+ Development of new website features and software integration to drive user engagement.+ Implementing radio broadcasting software including 24/7 automation+ Implementing fall-back systems and monitoring systems to ensure 24/7 broadcast during disasters such as power outages.+ Providing technical support to other volunteers including some with limited technology skills.+ Supporting outside broadcasts from events etc.

I have been in my role of application & integration support for just under 10 years, during which time my responsibilities included: + Supporting various HTTP and SOAP interfaces using HL7v2, HL7v3, XML and other formats on platforms such as InterSystems Ensemble, SeeBeyond, Enterprise Java Beans as well proprietary interface engines.+ Replication, diagnosis and resolution of issues in various healthcare software applications such as Requests and Results, Radiology, Theatres, Maternity.+ Saw the need for, developed and supported an early warning system which monitors various interface engines to allow pro-active resolutions, often before clients even notice an issue. + Liaising with third parties to implement interfaces as well as correct and pinpoint issues.+ Configuration of and coding for a Business Intelligence tool to provide details statistics + Developed a sidebar to allow myself and team members to quickly and easily connect to the correct servers during our support roles.+ Developed .NET applications, presented over Citrix to allow client administrator staff to reset passwords for other staff.

I spent my first years at CSC on the helpdesk where my duties included:+ Providing technical support to customers via telephone, email and through tickets+ Information gathering and call logging utilising various call logging software+ Incident prioritisation+ First call fixes such as password resets+ Active Directory Administration+ Developing and introducing “Service Desk Toolbox” which improved how calls were logged and helped ensure call severities were set correctly and consistently